About Us
SERVPRO of Roanoke County is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.
Here to Help® 24/7
SERVPRO of Roanoke County
About Us
SERVPRO of Roanoke understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
SERVPRO of Roanoke specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Roanoke can also mitigate mold and mildew from your home or business. We also provide trauma and crime scene cleanup services. SERVPRO of Roanoke is a NADCA certified firm providing both residential and commercial ductwork and dryer vent cleaning.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Roanoke County.
If you would like to schedule service for your home or business, please call today!
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
Service Area
Certifications
- MTC - Master Textile Cleaner
- RRRP - Lead-Based Paint Activities and Renovation
- RRT - Carpet Repair & Reinstallation Technician
- OSHA - Other Training
- OSHA - 10-hour General and/or Construction Industry Training Program
- FSRT - Fire & Smoke Damage Restoration Technician
- HST - Health and safety Technician
- OCT - Odor Control Technician
- Successful Subrogation for Restoration Contractors
- MSR - Master Fire & Smoke Restorer
- ASD - Applied Structural Drying Technician
- MWR - Master Water Restorer
- IICRC Certified Firm
- EPA Lead Safe Certified Renovator
- AMRT - Applied Microbial Remediation Technician
- UFT - Upholstery & Fabric Cleaning Technician
- CMT - Commercial Carpet Maintenance Technician
- WRT - Water Damage Restoration Technician
- CCT - Carpet Cleaning Technician
- CRT - Color Repair Technician
- CMI - Council-certified Microbial Investigator
- SMT - Stone, Masonry and Ceramic Tile Cleaning Technician
- CMR - Council-certified Microbial Remediator
- ECTP - Employee Certification Training Program
- CDS - Commercial Drying Specialist
Licenses
Payment Info
The following cards are accepted:Awards
- SERVPRO Founders Silver Award for Outstanding Performance
- Small Business of the Year - Salem-Roanoke County Chamber of Commerce
- BUSINESS OF THE YEAR at the Montgomery County Chamber of Commerce
- Heritage Bronze Award for Outstanding Sales Performance 2015
- Industry Excellence Award from the NRV Apartment Council: Mason Walker
- Community Service Award
- SERVPRO's Founders Bronze Award
- Roanoke Regional Chamber of Commerce Small Business of Year - Business to Consumer
- Salem Kiwanis Humanitarians of the Year: Lisa and Quinn Mongan
- Platinum winner of Best Home Restoration Company in the Best of Roanoke
- Ambassador of the Year - Salem-Roanoke County Chamber of Commerce
Affiliations
- Rotary Club - Downtown Roanoke
- Radford Chamber of Commerce
- Virginia Funeral Directors Association
- Rail Yard Dawgs Official Fire, Water & Restoration Company
- American Red Cross Readiness Program
- IREM - Institute of Real Estate Management
- Rotary Club of Salem
- IICRC The Clean Trust
- Roanoke Valley Association of REALTORS
- Montgomery County Chamber of Commerce
- Roanoke Valley Claims Association
- Roanoke Regional Chamber of Commerce
- Pulaski County Chamber of Commerce
- Virginia Apartment Managers Association
- Salem Roanoke County Chamber of Commerce
- Vinton Chamber of Commerce
- Botetourt County Chamber of Commerce
- Insurance Professionals of Roanoke
- National Air Duct Cleaners Association (NADCA)
- Senior Networking Group
- LEPC - Local Emergency Planning Commission - Roanoke VA
- New River Valley Economic Development Alliance
- Bigs in Blue - Big Brothers Big Sisters
What our
customers are saying
SERVPRO of Roanoke to the rescue. Within an hour of my frantic call, they arrived and set up this equipment. Cindy, Shawn and Mylee are very knowledgeable and kind.
Great ,fast, really professional and they left the place cleaner than before.Great experience
They did an absolutely wonderful job… Amanda was very professional and very sweet! I would recommend her as a great employee and a great reference to clean My friends and families carpet!
Carolyn Gearhart went above and beyond in working with us to set up services in a time frame that we could work with. She sent representatives that were well trained and knowledgeable and the service teams were not only thorough but considerate and courteous. Carolyn and her team are and were outstanding representatives of your company and should be recognized as true assets for the services and customer relations they provided.
After a disaster on our lake front level, SERVPRO did a fantastic job of cleaning up. They were fast and efficient. Once I had the repairs and renovations done, I still had work to finish when my furniture was returned. Robbie of SERVPRO sent Dakota and Cindy to help me finish the job. Those girls are awesome! It was truly a pleasure working with them.
My dad's vest was damaged in an accident resulting in his death. The vest was passed down to him from my grandfather. The vest was returned to me in better shape than before the accident, with no stains!
SERVPRO is a huge supporter of the public safety community. Quinn Mongan and John Tutle are always seeking ways to advocate for professionals in law enforcement. While John is an our local SERVPRO business development manager, it is Quinn Mongan who makes it happen. Quinn is the owner of the company and is a strong advocate for kids and public safety. Quinn has supported the public safety/law enforcement community with scholarships for over four years.
Sharon Scott
Montgomery County Chamber of Commerce
Thank you so much for the wonderful job Matt did on my carpet & sofa & love seat! Everything looks brand new and my whole house smells brand new. Matt is a true professional and told me everything he would be doing. You guys at SERVPRO are the BEST! Thanks again!
Ice split a pipe and water poured into our downstairs and spread through every room. It was after 4 p.m. when we noticed it and my first thought was that I probably could not get anyone to come out and help me until the next day. The contractor who had done all the remodeling throughout our house just a few years earlier said to call SERVPRO. Even though we live in the mountains more than an hour away from SERVPRO's facility, their crisis team (Robert and Kristy) was out here within a couple of hours and worked straight through until about 2 a.m. sucking up water and mitigating the damage. Starting early the next morning Matt, the person who would be taking the lead on our situation, and his assistant Hume were here and worked all day to remediate the problems. Tony, the production manager, came to assess the scope of the situation, and helped ease my mind about working with the insurance company. Matt was here every day after that for varying periods of time to assess the progress and do what was next on their protocol. I was very impressed with the science that was used to optimize the drying out process. Each person involved in my mess was just as professional as they could be and created an atmosphere of calming confidence that everything would be okay. SERVPRO's part of the restoration is complete and I could not be happier with their services and the people who provided them, especially Matt. Thank you.