Meet Our Team
All it takes is one call to SERVPRO of Roanoke County. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
SERVPRO of Roanoke County
![SERVPRO Team, team member at SERVPRO of Roanoke County]()
SERVPRO Team
SERVPRO Team
![Julie Wilburn, team member at SERVPRO of Roanoke County]()
Julie Wilburn
Julie is our Office Manager here at SERVPRO of Roanoke. She is in charge of all office operations and she is the storm team coordinator in the event that disaster strikes our area. Julie previously worked in the insurance industry and is IICRC Water, Fire & Smoke Restoration, Odor Control certified, as well as ECTP certified in crew, water, and fire! Julie is the first one in the office and usually the last one to leave…Needless to say, she has been a great asset to SERVPRO.
![Kayla Henson, team member at SERVPRO of Roanoke County]()
Kayla Henson
Kayla Henson is Co-Owner here at SERVPRO of Roanoke. She first started with our team in 2010 routing for our marketing team while she attended college. After graduating from Radford in 2014, Kayla came on as our HR Manager, and then later added Marketing Manager to that title and most recently Co-Owner. She is our go-to lady around the office, and she is always willing to lend a helping hand!
![Tami Kimberlin, team member at SERVPRO of Roanoke County]()
Tami Kimberlin
Tami started with us back in 2015, and she is one of our Job File Coordinator here at SERVPRO of Roanoke. Tami is ECTP crew, water, fire, and carpet & upholstery certified, as well as ICRC water certified, making her a true asset to our office team. Tami helps with coordinating current and upcoming jobs, as well as communicates with our customers on a daily basis!
![Julie Vest, team member at SERVPRO of Roanoke County]()
Julie Vest
Meet Julie! After moving in from doing field work with us here at SERVPRO of Roanoke. She has been a Job File Coordinator with us since March 2018, and she is certified in ECTP for both crew and water. Julie works with coordinating incoming and ongoing jobs in the office, and she also is one of the friendly ladies you may speak with when you call into our office!
![Talethia Nance, team member at SERVPRO of Roanoke County]()
Talethia Nance
Talethia Nance is our Warehouse Supervisor. You can find "T" out in the warehouse managing the cleaning department that takes care of all soft contents, furniture, laundry and collectibles. Talethia oversee's the inventory and cleaning of incoming contents as well as insuring all items are cleaned to our standards of excellence. She then oversee's the repacking of items cleaned and keeps them until they can be put back into a client's home, "Like it never even happened."
![Clark Goodman, team member at SERVPRO of Roanoke County]()
Clark Goodman
Team member of Marketing since 2013
![Quinn Mongan II, team member at SERVPRO of Roanoke County]()
Quinn Mongan II
Meet our Co Owner Quinn Mongan II. Quinn is a second generation owner and has been pivotal in its continued success. He has helped to manager our Reconstruction Team and most recently our Fire Production Team.
![Cameka Manns, team member at SERVPRO of Roanoke County]()
Cameka Manns
Cameka Manns is a Roanoke native who has joined our accounting team. Always a smiling face and very organized. We are thankful to have her on board and look forward to watching her career growth.
![Matt Collins, team member at SERVPRO of Roanoke County]()
Matt Collins
Matt Collins is our Senior Restoration Supervisor. He has several years of experience and has the following certifications: Water Damager Restoration-WTR, Fire & Smoke Restoration, and Odor Control. He is IICRC Certified and has continuing education credits in Cleaning and Restoration.
![Daniel Walenski, team member at SERVPRO of Roanoke County]()
Daniel Walenski
Daniel Walenski is a Restoration Technician for SERVPRO of Roanoke.
![Nastasha Ramirez, team member at SERVPRO of Roanoke County]()
Nastasha Ramirez
Nastasha is a Content Technician for SERVPRO of Roanoke.
![David Duffy, team member at SERVPRO of Roanoke County]()
David Duffy
David Duffy is the Reconstruction Manager for SERVPRO of Roanoke. David has been a member our our team for over 20 years.
![Dakota Jones, team member at SERVPRO of Roanoke County]()
Dakota Jones
Meet Dakota Jones ! Dakota is a Restoration Supervisor for SERVPRO of Roanoke.
![Maria Rivera, team member at SERVPRO of Roanoke County]()
Maria Rivera
Meet Maria Rivera. Maria is a Restoration Technician at SERVPRO of Roanoke.
![Christine Cochran , team member at SERVPRO of Roanoke County]()
Christine Cochran
Team Member since 2014
![Jonathan Jackson , team member at SERVPRO of Roanoke County]()
Jonathan Jackson
Team Member since 2024
![Chris Dangerfield, team member at SERVPRO of Roanoke County]()
Chris Dangerfield
Team Member since 2025
![Alex Gustus, team member at SERVPRO of Roanoke County]()
Alex Gustus
Team Member since 2025
![Andrew Stark, team member at SERVPRO of Roanoke County]()
Andrew Stark
Team Member since 2024
![Brayden Woodie , team member at SERVPRO of Roanoke County]()
Brayden Woodie
Team Member since 2026
![Manuel Torres , team member at SERVPRO of Roanoke County]()
Manuel Torres
Team Member since 2020
![Josh Davis , team member at SERVPRO of Roanoke County]()
Josh Davis
Team Member since 2025
![Deidre Brewer, team member at SERVPRO of Roanoke County]()
Deidre Brewer
Team Member since 2026
![Sean Seifert, team member at SERVPRO of Roanoke County]()
Sean Seifert
Team Member since 2025
![Chataun Courts , team member at SERVPRO of Roanoke County]()
Chataun Courts
Team Member since 2026
![Brad Potter, team member at SERVPRO of Roanoke County]()
Brad Potter
Team Member since 2026
![Michelle Edwards , team member at SERVPRO of Roanoke County]()
Michelle Edwards
Team Member since 2023
![Derrick Tiurnstall, team member at SERVPRO of Roanoke County]()
Derrick Tiurnstall
Team Member since 2025
![Andrea Hickenbotham, team member at SERVPRO of Roanoke County]()
Andrea Hickenbotham
Team Member since 2026
![Kari Bott , team member at SERVPRO of Roanoke County]()
Kari Bott
Team member since 2022
![Jason Poff, team member at SERVPRO of Roanoke County]()
Jason Poff
Team member of Marketing since 2024
![Aaron Martin, team member at SERVPRO of Roanoke County]()
Aaron Martin
Team member since 2022
![Andrew Thomas , team member at SERVPRO of Roanoke County]()
Andrew Thomas
Team member since 2023
![Dakota Jones , team member at SERVPRO of Roanoke County]()
Dakota Jones
Team member since 2014
![Allison Davis , team member at SERVPRO of Roanoke County]()
Allison Davis
Team member since 2021
![Cindy Campbell, team member at SERVPRO of Roanoke County]()
Cindy Campbell
Team member since 2016
![Bill Lester , team member at SERVPRO of Roanoke County]()
Bill Lester
Team member since 2021
![Dustin Riggins, team member at SERVPRO of Roanoke County]()
Dustin Riggins
Team member since 2022
![Zach Muchler , team member at SERVPRO of Roanoke County]()
Zach Muchler
Team member since 2024
![Morgan Wilburn, team member at SERVPRO of Roanoke County]()
Morgan Wilburn
Team member since 2013
![Makenzie Stovall, team member at SERVPRO of Roanoke County]()
Makenzie Stovall
Executive Assistant Intern (May 2026- July 2026)
![Stephanie Potter, team member at SERVPRO of Roanoke County]()
Stephanie Potter
Marketing Team member since 2026
![Ivana Savany , team member at SERVPRO of Roanoke County]()
Ivana Savany
Team member since 2026
![Erin Griffin, team member at SERVPRO of Roanoke County]()
Erin Griffin
Team Member of Marketing since 2026
![German Resendiz, team member at SERVPRO of Roanoke County]()
German Resendiz
Team member since 2019
![Matt Sprague , team member at SERVPRO of Roanoke County]()
Matt Sprague
Team member since 2025
![Lucas Dodson, team member at SERVPRO of Roanoke County]()
Lucas Dodson
Team member since 2024
![Josh Dodson , team member at SERVPRO of Roanoke County]()
Josh Dodson
Team member since 2024
![Matt Buttle, team member at SERVPRO of Roanoke County]()
Matt Buttle
Team member since
![Stephen Franklin, team member at SERVPRO of Roanoke County]()
Stephen Franklin
Team member since 2024
![Robert Yates , team member at SERVPRO of Roanoke County]()
Robert Yates
Team member since 2014
![Shawn Willis , team member at SERVPRO of Roanoke County]()
Shawn Willis
Team member since 2019
What our
customers are saying
SERVPRO of Roanoke to the rescue. Within an hour of my frantic call, they arrived and set up this equipment. Cindy, Shawn and Mylee are very knowledgeable and kind.
Great ,fast, really professional and they left the place cleaner than before.Great experience
They did an absolutely wonderful job… Amanda was very professional and very sweet! I would recommend her as a great employee and a great reference to clean My friends and families carpet!
Carolyn Gearhart went above and beyond in working with us to set up services in a time frame that we could work with. She sent representatives that were well trained and knowledgeable and the service teams were not only thorough but considerate and courteous. Carolyn and her team are and were outstanding representatives of your company and should be recognized as true assets for the services and customer relations they provided.
After a disaster on our lake front level, SERVPRO did a fantastic job of cleaning up. They were fast and efficient. Once I had the repairs and renovations done, I still had work to finish when my furniture was returned. Robbie of SERVPRO sent Dakota and Cindy to help me finish the job. Those girls are awesome! It was truly a pleasure working with them.
My dad's vest was damaged in an accident resulting in his death. The vest was passed down to him from my grandfather. The vest was returned to me in better shape than before the accident, with no stains!
SERVPRO is a huge supporter of the public safety community. Quinn Mongan and John Tutle are always seeking ways to advocate for professionals in law enforcement. While John is an our local SERVPRO business development manager, it is Quinn Mongan who makes it happen. Quinn is the owner of the company and is a strong advocate for kids and public safety. Quinn has supported the public safety/law enforcement community with scholarships for over four years.
Sharon Scott
Montgomery County Chamber of Commerce
Thank you so much for the wonderful job Matt did on my carpet & sofa & love seat! Everything looks brand new and my whole house smells brand new. Matt is a true professional and told me everything he would be doing. You guys at SERVPRO are the BEST! Thanks again!
Ice split a pipe and water poured into our downstairs and spread through every room. It was after 4 p.m. when we noticed it and my first thought was that I probably could not get anyone to come out and help me until the next day. The contractor who had done all the remodeling throughout our house just a few years earlier said to call SERVPRO. Even though we live in the mountains more than an hour away from SERVPRO's facility, their crisis team (Robert and Kristy) was out here within a couple of hours and worked straight through until about 2 a.m. sucking up water and mitigating the damage. Starting early the next morning Matt, the person who would be taking the lead on our situation, and his assistant Hume were here and worked all day to remediate the problems. Tony, the production manager, came to assess the scope of the situation, and helped ease my mind about working with the insurance company. Matt was here every day after that for varying periods of time to assess the progress and do what was next on their protocol. I was very impressed with the science that was used to optimize the drying out process. Each person involved in my mess was just as professional as they could be and created an atmosphere of calming confidence that everything would be okay. SERVPRO's part of the restoration is complete and I could not be happier with their services and the people who provided them, especially Matt. Thank you.
About Us
SERVPRO of Roanoke understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
SERVPRO of Roanoke specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Roanoke can also mitigate mold and mildew from your home or business. We also provide trauma and crime scene cleanup services. SERVPRO of Roanoke is a NADCA certified firm providing both residential and commercial ductwork and dryer vent cleaning.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Roanoke County.
If you would like to schedule service for your home or business, please call today!
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.