Call: (540) 389-5818
Lisa R. Mongan, William Quinn Mongan II, Kayla Henson
Lisa R. Mongan, William Quinn Mongan II, Kayla Henson
Owners of SERVPRO of Roanoke County

Meet Our Team

All it takes is one call to SERVPRO of Roanoke County. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Roanoke County
Our Google Reviews
(540) 389-5818
4.5
(172 reviews)
(540) 389-5818
Meet our Team. Here to Help 24/7
  • SERVPRO Team, team member at SERVPRO of Roanoke County

    SERVPRO Team

    SERVPRO Team

  • Kari Bott , team member at SERVPRO of Roanoke County

    Kari Bott

    Team member since 2022

  • Deidre Brewer, team member at SERVPRO of Roanoke County

    Deidre Brewer

    Team Member since 2026

  • Matt Buttel, team member at SERVPRO of Roanoke County

    Matt Buttel

    Team member since 2024

  • Cindy Campbell, team member at SERVPRO of Roanoke County

    Cindy Campbell

    Team member since 2016

  • Matt Collins, team member at SERVPRO of Roanoke County

    Matt Collins

    Matt Collins is our Senior Restoration Supervisor. He has several years of experience and has the following certifications: Water Damager Restoration-WTR, Fire & Smoke Restoration, and Odor Control. He is IICRC Certified and has continuing education credits in Cleaning and Restoration.

  • Chataun Courts , team member at SERVPRO of Roanoke County

    Chataun Courts

    Team Member since 2026

  • Chris Dangerfield, team member at SERVPRO of Roanoke County

    Chris Dangerfield

    Team Member since 2025

  • Allison Davis , team member at SERVPRO of Roanoke County

    Allison Davis

    Team member since 2021

  • Josh Davis , team member at SERVPRO of Roanoke County

    Josh Davis

    Team Member since 2025

  • Josh Dodson , team member at SERVPRO of Roanoke County

    Josh Dodson

    Team member since 2024

  • Lucas Dodson, team member at SERVPRO of Roanoke County

    Lucas Dodson

    Team member since 2024

  • David Duffy, team member at SERVPRO of Roanoke County

    David Duffy

    David Duffy is the Reconstruction Manager for SERVPRO of Roanoke. David has been a member our our team for over 20 years.

  • Michelle Edwards , team member at SERVPRO of Roanoke County

    Michelle Edwards

    Team Member since 2023

  • Stephen Franklin, team member at SERVPRO of Roanoke County

    Stephen Franklin

    Team member since 2024

  • Clark Goodman, team member at SERVPRO of Roanoke County

    Clark Goodman

    Team member of Marketing since 2013

  • Shelby Greer, team member at SERVPRO of Roanoke County

    Shelby Greer

    Team member since 2017

  • Erin Griffin, team member at SERVPRO of Roanoke County

    Erin Griffin

    Team Member of Marketing since 2026

  • Alex Gustus, team member at SERVPRO of Roanoke County

    Alex Gustus

    Team Member since 2025

  • Kayla Henson, team member at SERVPRO of Roanoke County

    Kayla Henson

    Kayla Henson is Co-Owner here at SERVPRO of Roanoke. She first started with our team in 2010 routing for our marketing team while she attended college. After graduating from Radford in 2014, Kayla came on as our HR Manager, and then later added Marketing Manager to that title and most recently Co-Owner. She is our go-to lady around the office, and she is always willing to lend a helping hand!

  • Joey Hite , team member at SERVPRO of Roanoke County

    Joey Hite

    Team member since 2025

  • Andrea Hickenbotham, team member at SERVPRO of Roanoke County

    Andrea Hickenbotham

    Team Member since 2026

  • Mike Hodges , team member at SERVPRO of Roanoke County

    Mike Hodges

    Team member since 2025

  • Dakota Jones , team member at SERVPRO of Roanoke County

    Dakota Jones

    Team member since 2014

  • Tami Kimberlin, team member at SERVPRO of Roanoke County

    Tami Kimberlin

    Tami started with us back in 2015, and she is one of our Job File Coordinator here at SERVPRO of Roanoke. Tami is ECTP crew, water, fire, and carpet & upholstery certified, as well as ICRC water certified, making her a true asset to our office team. Tami helps with coordinating current and upcoming jobs, as well as communicates with our customers on a daily basis!

  • Bill Lester , team member at SERVPRO of Roanoke County

    Bill Lester

    Team member since 2021

  • Cameka Manns, team member at SERVPRO of Roanoke County

    Cameka Manns

    Cameka Manns is a Roanoke native who has joined our accounting team. Always a smiling face and very organized. We are thankful to have her on board and look forward to watching her career growth.

  • Aaron Martin, team member at SERVPRO of Roanoke County

    Aaron Martin

    Team member since 2022

  • Quinn Mongan II, team member at SERVPRO of Roanoke County

    Quinn Mongan II

    Meet our Co Owner Quinn Mongan II. Quinn is a second generation owner and has been pivotal in its continued success. He has helped to manager our Reconstruction Team and most recently our Fire Production Team.

  • Zach Muchler , team member at SERVPRO of Roanoke County

    Zach Muchler

    Team member since 2024

  • Jason Poff, team member at SERVPRO of Roanoke County

    Jason Poff

    Team member of Marketing since 2024

  • Brad Potter, team member at SERVPRO of Roanoke County

    Brad Potter

    Team Member since 2026

  • Stephanie Potter, team member at SERVPRO of Roanoke County

    Stephanie Potter

    Marketing Team member since 2026

  • Ashley Radford , team member at SERVPRO of Roanoke County

    Ashley Radford

    Team member since 2026

  • Margaret Ragland, team member at SERVPRO of Roanoke County

    Margaret Ragland

    Team member since 2026

  • Nastasha Ramirez, team member at SERVPRO of Roanoke County

    Nastasha Ramirez

    Nastasha is a Content Technician for SERVPRO of Roanoke.

  • German Resendiz, team member at SERVPRO of Roanoke County

    German Resendiz

    Team member since 2019

  • Dustin Riggins, team member at SERVPRO of Roanoke County

    Dustin Riggins

    Team member since 2022

  • Maria Rivera, team member at SERVPRO of Roanoke County

    Maria Rivera

    Meet Maria Rivera. Maria is a Restoration Technician at SERVPRO of Roanoke.

  • Ivana Savany , team member at SERVPRO of Roanoke County

    Ivana Savany

    Team member since 2026

  • Sean Seifert, team member at SERVPRO of Roanoke County

    Sean Seifert

    Team Member since 2025

  • Casey Speck, team member at SERVPRO of Roanoke County

    Casey Speck

    Team member since 2025

  • Matt Sprague , team member at SERVPRO of Roanoke County

    Matt Sprague

    Team member since 2025

  • Andrew Stark, team member at SERVPRO of Roanoke County

    Andrew Stark

    Team Member since 2024

  • Andrew Thomas , team member at SERVPRO of Roanoke County

    Andrew Thomas

    Team member since 2023

  • Manuel Torres , team member at SERVPRO of Roanoke County

    Manuel Torres

    Team Member since 2020

  • Derrick Turnstall, team member at SERVPRO of Roanoke County

    Derrick Turnstall

    Team Member since 2025

  • Stephanie Vargas, team member at SERVPRO of Roanoke County

    Stephanie Vargas

    Team member since 2022

  • Julie Vest, team member at SERVPRO of Roanoke County

    Julie Vest

    Meet Julie! After moving in from doing field work with us here at SERVPRO of Roanoke. She has been a Job File Coordinator with us since March 2018, and she is certified in ECTP for both crew and water. Julie works with coordinating incoming and ongoing jobs in the office, and she also is one of the friendly ladies you may speak with when you call into our office!

  • Daniel Walenski, team member at SERVPRO of Roanoke County

    Daniel Walenski

    Daniel Walenski is a Restoration Technician for SERVPRO of Roanoke.

  • Ryan Ward, team member at SERVPRO of Roanoke County

    Ryan Ward

    Team member since 2025

  • Julie Wilburn, team member at SERVPRO of Roanoke County

    Julie Wilburn

    Julie is our Office Manager here at SERVPRO of Roanoke. She is in charge of all office operations and she is the storm team coordinator in the event that disaster strikes our area. Julie previously worked in the insurance industry and is IICRC Water, Fire & Smoke Restoration, Odor Control certified, as well as ECTP certified in crew, water, and fire! Julie is the first one in the office and usually the last one to leave…Needless to say, she has been a great asset to SERVPRO.

  • Morgan Wilburn, team member at SERVPRO of Roanoke County

    Morgan Wilburn

    Team member since 2013

  • Shawn Willis , team member at SERVPRO of Roanoke County

    Shawn Willis

    Team member since 2019

  • Brayden Woodie , team member at SERVPRO of Roanoke County

    Brayden Woodie

    Team Member since 2026

  • Robert Yates , team member at SERVPRO of Roanoke County

    Robert Yates

    Team member since 2014

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What our
customers are saying

Servpro was fast to respond to our needs! All of the employee’s have been courteous, friendly and professional! A special thanks to Joshua Dodson, Sean Siefert, Ashley Radford, Alex Gustos and Lucas Dodson. Aaron Martin and his team are to be commended for their efforts!

Debby McAllister

Serve Pro was professional, kind and very thorough when serving my home after water damage occurred. Thank you to the team , Zach, Michelle, Jacob, Robert, Zion and Cindy.

Modesta Stugard

Michele and the team were wonderful and caring as they helped me and my family deal with a water leak from a broken dishwasher. Thank you !!!

Barbara Cisco

Dakota and his team were prompt, courteous and efficient. We will use the service again

Ronald Smith

SERVPRO did an excellent job! They worked efficiently, were professional, and completed the project quickly! The entire staff is beyond amazing! A special thank you to the project manager, Ryan Ward, who was absolutely fantastic—very friendly, helpful, and always available to answer questions throughout the process. The SERVPRO techs Chris Dangerfield, Matthew Buttell, Derrick Tunstall, and Matt Sprague all did outstanding work on the unit they were assigned! Their attention to detail, professionalism, and teamwork really stood out. We are extremely happy with the results and would absolutely use SERVPRO again!

Jamie Deskins-Hawthorne

Cindy and Kari did an excellent job on my bathroom. They went above and beyond making me feel better about a situation that I was embarrassed and ashamed of. Plus they gave me extra cleaning tips. I would love to have them again my home.

joanna shipp

The ServPro team just left my house after a multi-day, multi-room project. I could not be more pleased. Each individual that I worked with was knowledgable, professional, and friendly. They helped get water damage cleaned up, identified where water was dripping, and left my house in better shape than they found it. I am very grateful to Cindy, Kari, Robert, Drew, Jacob, and Michele for their work. Cindy was the only crew member assigned to my house for the duration of the project and she was a calm and reassuring presence. Plus, she did a masterful job of keeping the site clean. I am grateful to the whole crew.

Leslie Ramsey

We had our ceiling fall in and Cindy and Kari were extremely efficient on helping us with this clean up! They were great!!

DARLENE YOAKAM

After a recent water damage incident in our basement, we had the opportunity to work with ServePro, and I wanted to take a moment to recognize the outstanding service we received. From the very beginning, their team was professional, responsive, and easy to work with. They arrived quickly, thoroughly assessed the situation, explained the drying and remediation process, and kept us informed every step of the way. What could have been an incredibly stressful experience was made much more manageable because of their professionalism and communication. Their technicians treated our home with respect, answered our questions honestly, and worked diligently to minimize further damage. It was clear they cared about doing the job right, not just getting the job done. When you’re dealing with water damage, you’re already stressed enough. Having a company you can trust makes all the difference. Based on our experience, I would not hesitate to recommend ServePro to friends, family, or anyone facing a similar situation. Thank you to the entire team for your help and professionalism throughout the process.

Dustin Elgin

About Us

SERVPRO of Roanoke understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Roanoke specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Roanoke can also mitigate mold and mildew from your home or business. We also provide trauma and crime scene cleanup services. SERVPRO of Roanoke is a NADCA certified firm providing both residential and commercial ductwork and dryer vent cleaning.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Roanoke County.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

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Lisa R. Mongan, William Quinn Mongan II, Kayla Henson
Lisa R. Mongan, William Quinn Mongan II, Kayla Henson
Owners of SERVPRO of Roanoke County

Services

About

Legal

Commercial: 2705096717
General Contractor License: 2705096717
Residential: 2705096717
SERVPRO of Roanoke County
1301 Southside Drive
Salem, VA 24153
Certificates

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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