Call: (540) 389-5818
Lisa R. Mongan, William Quinn Mongan II, Kayla Henson
Lisa R. Mongan, William Quinn Mongan II, Kayla Henson
Owners of SERVPRO of Roanoke County

Meet Our Team

All it takes is one call to SERVPRO of Roanoke County. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Roanoke County
Our Google Reviews
(540) 389-5818
4.5
(166 reviews)
(540) 389-5818
Meet our Team. Here to Help 24/7
  • SERVPRO Team, team member at SERVPRO of Roanoke County

    SERVPRO Team

    SERVPRO Team

  • Julie Wilburn, team member at SERVPRO of Roanoke County

    Julie Wilburn

    Julie is our Office Manager here at SERVPRO of Roanoke. She is in charge of all office operations and she is the storm team coordinator in the event that disaster strikes our area. Julie previously worked in the insurance industry and is IICRC Water, Fire & Smoke Restoration, Odor Control certified, as well as ECTP certified in crew, water, and fire! Julie is the first one in the office and usually the last one to leave…Needless to say, she has been a great asset to SERVPRO.

  • Kayla Henson, team member at SERVPRO of Roanoke County

    Kayla Henson

    Kayla Henson is Co-Owner here at SERVPRO of Roanoke. She first started with our team in 2010 routing for our marketing team while she attended college. After graduating from Radford in 2014, Kayla came on as our HR Manager, and then later added Marketing Manager to that title and most recently Co-Owner. She is our go-to lady around the office, and she is always willing to lend a helping hand!

  • Tami Kimberlin, team member at SERVPRO of Roanoke County

    Tami Kimberlin

    Tami started with us back in 2015, and she is one of our Job File Coordinator here at SERVPRO of Roanoke. Tami is ECTP crew, water, fire, and carpet & upholstery certified, as well as ICRC water certified, making her a true asset to our office team. Tami helps with coordinating current and upcoming jobs, as well as communicates with our customers on a daily basis!

  • Julie Vest, team member at SERVPRO of Roanoke County

    Julie Vest

    Meet Julie! After moving in from doing field work with us here at SERVPRO of Roanoke. She has been a Job File Coordinator with us since March 2018, and she is certified in ECTP for both crew and water. Julie works with coordinating incoming and ongoing jobs in the office, and she also is one of the friendly ladies you may speak with when you call into our office!

  • Talethia Nance, team member at SERVPRO of Roanoke County

    Talethia Nance

    Talethia Nance is our Warehouse Supervisor. You can find "T" out in the warehouse managing the cleaning department that takes care of all soft contents, furniture, laundry and collectibles. Talethia oversee's the inventory and cleaning of incoming contents as well as insuring all items are cleaned to our standards of excellence. She then oversee's the repacking of items cleaned and keeps them until they can be put back into a client's home, "Like it never even happened."

  • Clark Goodman, team member at SERVPRO of Roanoke County

    Clark Goodman

    Team member of Marketing since 2013

  • Quinn Mongan II, team member at SERVPRO of Roanoke County

    Quinn Mongan II

    Meet our Co Owner Quinn Mongan II. Quinn is a second generation owner and has been pivotal in its continued success. He has helped to manager our Reconstruction Team and most recently our Fire Production Team.

  • Cameka Manns, team member at SERVPRO of Roanoke County

    Cameka Manns

    Cameka Manns is a Roanoke native who has joined our accounting team. Always a smiling face and very organized. We are thankful to have her on board and look forward to watching her career growth.

  • Matt Collins, team member at SERVPRO of Roanoke County

    Matt Collins

    Matt Collins is our Senior Restoration Supervisor. He has several years of experience and has the following certifications: Water Damager Restoration-WTR, Fire & Smoke Restoration, and Odor Control. He is IICRC Certified and has continuing education credits in Cleaning and Restoration.

  • Daniel Walenski, team member at SERVPRO of Roanoke County

    Daniel Walenski

    Daniel Walenski is a Restoration Technician for SERVPRO of Roanoke.

  • Nastasha Ramirez, team member at SERVPRO of Roanoke County

    Nastasha Ramirez

    Nastasha is a Content Technician for SERVPRO of Roanoke.

  • David Duffy, team member at SERVPRO of Roanoke County

    David Duffy

    David Duffy is the Reconstruction Manager for SERVPRO of Roanoke. David has been a member our our team for over 20 years.

  • Maria Rivera, team member at SERVPRO of Roanoke County

    Maria Rivera

    Meet Maria Rivera. Maria is a Restoration Technician at SERVPRO of Roanoke.

  • Christine Cochran , team member at SERVPRO of Roanoke County

    Christine Cochran

    Team Member since 2014

  • Jonathan Jackson , team member at SERVPRO of Roanoke County

    Jonathan Jackson

    Team Member since 2024

  • Chris Dangerfield, team member at SERVPRO of Roanoke County

    Chris Dangerfield

    Team Member since 2025

  • Alex Gustus, team member at SERVPRO of Roanoke County

    Alex Gustus

    Team Member since 2025

  • Andrew Stark, team member at SERVPRO of Roanoke County

    Andrew Stark

    Team Member since 2024

  • Brayden Woodie , team member at SERVPRO of Roanoke County

    Brayden Woodie

    Team Member since 2026

  • Manuel Torres , team member at SERVPRO of Roanoke County

    Manuel Torres

    Team Member since 2020

  • Josh Davis , team member at SERVPRO of Roanoke County

    Josh Davis

    Team Member since 2025

  • Deidre Brewer, team member at SERVPRO of Roanoke County

    Deidre Brewer

    Team Member since 2026

  • Sean Seifert, team member at SERVPRO of Roanoke County

    Sean Seifert

    Team Member since 2025

  • Chataun Courts , team member at SERVPRO of Roanoke County

    Chataun Courts

    Team Member since 2026

  • Brad Potter, team member at SERVPRO of Roanoke County

    Brad Potter

    Team Member since 2026

  • Michelle Edwards , team member at SERVPRO of Roanoke County

    Michelle Edwards

    Team Member since 2023

  • Derrick Tiurnstall, team member at SERVPRO of Roanoke County

    Derrick Tiurnstall

    Team Member since 2025

  • Andrea Hickenbotham, team member at SERVPRO of Roanoke County

    Andrea Hickenbotham

    Team Member since 2026

  • Kari Bott , team member at SERVPRO of Roanoke County

    Kari Bott

    Team member since 2022

  • Jason Poff, team member at SERVPRO of Roanoke County

    Jason Poff

    Team member of Marketing since 2024

  • Aaron Martin, team member at SERVPRO of Roanoke County

    Aaron Martin

    Team member since 2022

  • Andrew Thomas , team member at SERVPRO of Roanoke County

    Andrew Thomas

    Team member since 2023

  • Dakota Jones , team member at SERVPRO of Roanoke County

    Dakota Jones

    Team member since 2014

  • Allison Davis , team member at SERVPRO of Roanoke County

    Allison Davis

    Team member since 2021

  • Cindy Campbell, team member at SERVPRO of Roanoke County

    Cindy Campbell

    Team member since 2016

  • Bill Lester , team member at SERVPRO of Roanoke County

    Bill Lester

    Team member since 2021

  • Dustin Riggins, team member at SERVPRO of Roanoke County

    Dustin Riggins

    Team member since 2022

  • Zach Muchler , team member at SERVPRO of Roanoke County

    Zach Muchler

    Team member since 2024

  • Morgan Wilburn, team member at SERVPRO of Roanoke County

    Morgan Wilburn

    Team member since 2013

  • Makenzie Stovall, team member at SERVPRO of Roanoke County

    Makenzie Stovall

    Executive Assistant Intern (May 2026- July 2026)

  • Stephanie Potter, team member at SERVPRO of Roanoke County

    Stephanie Potter

    Marketing Team member since 2026

  • Ivana Savany , team member at SERVPRO of Roanoke County

    Ivana Savany

    Team member since 2026

  • Erin Griffin, team member at SERVPRO of Roanoke County

    Erin Griffin

    Team Member of Marketing since 2026

  • German Resendiz, team member at SERVPRO of Roanoke County

    German Resendiz

    Team member since 2019

  • Matt Sprague , team member at SERVPRO of Roanoke County

    Matt Sprague

    Team member since 2025

  • Lucas Dodson, team member at SERVPRO of Roanoke County

    Lucas Dodson

    Team member since 2024

  • Josh Dodson , team member at SERVPRO of Roanoke County

    Josh Dodson

    Team member since 2024

  • Matt Buttle, team member at SERVPRO of Roanoke County

    Matt Buttle

    Team member since

  • Stephen Franklin, team member at SERVPRO of Roanoke County

    Stephen Franklin

    Team member since 2024

  • Robert Yates , team member at SERVPRO of Roanoke County

    Robert Yates

    Team member since 2014

  • Shawn Willis , team member at SERVPRO of Roanoke County

    Shawn Willis

    Team member since 2019

  • Ashley Radford , team member at SERVPRO of Roanoke County

    Ashley Radford

    Team member since 2026

  • Mike Hodges , team member at SERVPRO of Roanoke County

    Mike Hodges

    Team member since 2025

  • Joey Hite , team member at SERVPRO of Roanoke County

    Joey Hite

    Team member since 2025

  • Ryan Ward, team member at SERVPRO of Roanoke County

    Ryan Ward

    Team member since 2025

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SERVPRO of Roanoke to the rescue. Within an hour of my frantic call, they arrived and set up this equipment. Cindy, Shawn and Mylee are very knowledgeable and kind. 

Patricia Lightner
Daleville

Great ,fast, really professional and they left the place cleaner than before.Great experience

Leonel Rosales
Christiansburg

They did an absolutely wonderful job… Amanda was very professional and very sweet! I would recommend her as a great employee and a great reference to clean My friends and families carpet!

Danielle Willis
Troutville

Carolyn Gearhart went above and beyond in working with us to set up services in a time frame that we could work with.  She sent representatives that were well trained and knowledgeable and the service teams were not only thorough but considerate and courteous.  Carolyn and her team are and were outstanding representatives of your company and should be recognized as true assets for the services and customer relations they provided.

T. Adkins
Salem

After a disaster on our lake front level, SERVPRO did a fantastic job of cleaning up. They were fast and efficient. Once I had the repairs and renovations done, I still had work to finish when my furniture was returned. Robbie of SERVPRO sent Dakota and Cindy to help me finish the job. Those girls are awesome! It was truly a pleasure working with them.

Jacque Anker
Salem

My dad's vest was damaged in an accident resulting in his death.  The vest was passed down to him from my grandfather.  The vest was returned to me in better shape than before the accident, with no stains!

Brittany Jackson
Roanoke

SERVPRO is a huge supporter of the public safety community. Quinn Mongan and John Tutle are always seeking ways to advocate for professionals in law enforcement. While John is an our local SERVPRO business development manager, it is Quinn Mongan who makes it happen. Quinn is the owner of the company and is a strong advocate for kids and public safety. Quinn has supported the public safety/law enforcement community with scholarships for over four years.

Sharon Scott

Montgomery County Chamber of Commerce

Sharon Scott
Christiansburg

Thank you so much for the wonderful job Matt did on my carpet & sofa & love seat! Everything looks brand new and my whole house smells brand new. Matt is a true professional and told me everything he would be doing. You guys at SERVPRO are the BEST! Thanks again!

Raynelle
Roanoke

Thank you for the work you and your team did cleaning the MACDC building.  It has new life!

Melrose Adventist Child Development Center
Roanoke

About Us

SERVPRO of Roanoke understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Roanoke specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Roanoke can also mitigate mold and mildew from your home or business. We also provide trauma and crime scene cleanup services. SERVPRO of Roanoke is a NADCA certified firm providing both residential and commercial ductwork and dryer vent cleaning.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Roanoke County.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

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Lisa R. Mongan, William Quinn Mongan II, Kayla Henson
Lisa R. Mongan, William Quinn Mongan II, Kayla Henson
Owners of SERVPRO of Roanoke County

Services

About

Legal

Commercial: 2705096717
General Contractor License: 2705096717
Residential: 2705096717
SERVPRO of Roanoke County
1301 Southside Drive
Salem, VA 24153
Certificates

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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