SERVPRO of Charlottesville Commercial Services

We are extremely grateful to SERVPRO of Charlottesville for how quickly and professionally they responded to an unexpected property-damage situation involving one of our customers. Their team promptly handled the cleanup and containment, kept us informed throughout the process, and helped coordinate the next stage of repairs. Megan Pimentel, Admin Assistant for Field Operations, was especially responsive, compassionate, and helpful in keeping communication moving between everyone involved. The entire team made a stressful situation much easier to manage, and we truly appreciate their professionalism, urgency, and care for the homeowner. We would highly recommend SERVPRO of Charlottesville.

We were very pleased with the services that Servpro provided after a house fire. Crew Chief Alonzo was exceptional - very detail oriented, lead the team very well on site, made sure the tasks at hand were carried out to his standards and he was a terrific communicator. He was also a patient and generous teacher - I learned a lot from him through this process. Technician extraordinaire Rashunn was wonderful. He takes such pride in his work! And his positive demeanor and sense of humor really helped to lighten the emotional load. And James was great - very responsive to queries, and very professional. Overall - a tough experience that was made bearable by the team at Servpro!

Alonzo and Rashunn from Servpro did a great job removing the mold and affected drywall from my ceiling after water damage from my upstairs neighbor’s overflow. They had excellent communication, were polite, professional, and made the whole process easy. I really appreciate their hard work and would definitely recommend them!

Alonzo and Rashun came in and were so great to work with. They were respectful of our property and needs as well as being extremely thorough in their job. Everything was extremely clean when they left. Thanks!

We are thrilled with the recent cleanup of our attic by the SERVPRO Charlottesville team! From the detailed proposal and drawings prepared by David Grant to the meticulous cleanup and insulation installation completed by Ben and Gabriel, every step of the process reflected the highest levels of professionalism, attention to detail, and quality workmanship. We are extremely pleased with the results and will definitely use SERVPRO Charlottesville’s services again. Highly recommended!

I can say this company is amazing extremely professional.They stepped in & immediately made me feel better about my situation. Starting with the remediation team Alonzo & Rahumm.They Calmed me down after a terrible experience. listening & payed attention to all my concerns and issues and explain everything to me that needed to be done & assured me they would do the job correctly. From start of remediation they prepped the areas for the safety of my health and our pets .closing off the area properly for the start of remediation. Setting up barriers and then bring in the equipment to process the drying , etc, including on being sure I was okay during the remediation & because of my health issues. While constantly working with there supervisor team & my self .There kindness,caring concerns for our health pets was greatfull appreciated. I would recommend this company to everyone I know it is definitely are a 5 star company that you can depend on to do the job from start to finish with professional & correctly. The crews are excellent, trustworthy,supportive & professional of there clients issue's and in my case, health & my pet issues. I would recommended them without hesitation. They Calmed me down and assured me everything would be done the right way. I would really give them a 10 star rating in my eyes . The whole company has been so supportive of my situation & my family health. I so grateful to finally find the right company to fix the problem. I am certainly in good hands .I am looking forward to the final project being done. Thank you, guys.

I was very happy with the great service I received with water damage in my home. A team came to my house quickly and started the process. The team members were were very polite and worked well together to pack up my house and move everything out. They also did a great job with moving everything back in once the flooring and repairs were completed. Nick was the project manager and he kept me informed during the entire process. He was great with calling me and texting me to keep me informed with what was going on. I was really pleased with having him as a direct contact to alleviate any issues. I would recommend your company to others and use your services in the future if needed.

Alonzo and Rashunn have been able to deliver high quality work throughout the entire process of restoring my home. When I reached out to Servpro for the claim communication has been top tier from Alonzo and Rashunn. I'd definitely recommend their services from how well they've been able to handle everything!