SERVPRO of The Hill Country Commercial Services

I recently had my air ducts cleaned, and from my initial phone call through the completion of payment, the entire experience was exceptional. Every team member I interacted with was courteous, knowledgeable, and genuinely helpful. Kristian in the office answered all of my questions thoroughly and demonstrated a high level of professionalism throughout our conversations. Patricio, who performed the duct cleaning at my home, was also extremely professional. Although I was not present during the service, he kept me informed by phone and even notified me of a dripping AC overflow drain—something I greatly appreciated. My experience with every representative from Servpro of the Hill Country has been outstanding. The service was prompt, the communication was clear, and the professionalism was consistent from start to finish. I am truly grateful for the excellent customer service I received.

Our home was flooded with rainwater runoff at around 2:30 am on July 16, 2026. During the next several days, through contacts through Kerr Together, we met various assistance groups that helped us with cleaning supplies and further assistance contacts. A crew with the LDS Church helped by trimming out wet wallboard, baseboards and insulation, and helped with clearing flood debris from our yard. A crew from Casa Bonita cleaning services did a great job eemoving silt residue and using disinfectant cleaning techniques that put the inside back into a level of order. We met another person we thought would be a great help, when he set up a bunch of high-powered, industrial -grade dehumidifiers and fans up in the house. We vacated for a few nights while these machines ran non-stop for about 2-½ days. When we got back, the house was very, very dry. But for whatever reason, this person just kind of vanished, and though we tried several times, we couldn’t get in touch again. I began making some repairs on my own, by replacing insulation that had been damaged. But I realized that I couldn’t complete the whole job in any reasonable amount of time. We looked for other options, and got ServPro’s card at the Chamber of Commerce. Best thing ever! From the first call, I was treated with professionalism and courtesy, and when the repair crews came, they already had work plans coordinated and wasted no time getting down to business. Pricing was fair, estimate and payment draws were fully itemized, with everything in writing. From start to finish, everything was done in about a week: repaired sheetrock, taping, bedding, texturing and painting, and replacing baseboards and painting them, too. Great job as well! Just like their slogan says, “Like it never happened!” If I ever need anything like this again, ServPro will be my FIRST call!

You hear the phrase you get what you pay for. SERVPRO is worth every cent!!! Many thanks to project officer, Mark Medellin. Never hesitant to pitch in and get dirty. Kudos to his amazing teams, George 1, George 2 and Gilbert Roland/Roland Gilbert. Much gratitude for Daniel and Jo-Jo, expert painters/carpenter also Dynamic carpet duo of Jose/Monica. I would invite all of these Christian professionals back to my home! All were respectful and courteous. Thank you SERVPRO associates for giving me my home back (even better than before). God bless, Jeanette Cafferty, Kerrville, TX

I cannot recommend SERVPRO of The Hill Country highly enough! Pedro and his crew were absolutely fantastic from the moment they arrived. During a very stressful situation, they were completely professional, reassuring, and efficient. Pedro and his team did an amazing job with the restoration work, paying close attention to every detail and ensuring everything was thoroughly cleaned and repaired. Their communication was excellent throughout the entire process, and they treated our property with the utmost respect. If you need a reliable, hardworking restoration team that delivers top-tier results, ask for Pedro and his crew!

After the 3rd day and night of rain, 2 rooms plus the garage flooded. I called ServPro in the morning and they were there before noon even though they whole city was a mess. They were all very efficient and friendly. They removed the carpets, cut out the wet drywall and insulation spayed a mold preventative, brought in fans and dehumidifiers. When everything was dry the restoration crew restored everything to its original condition. They were amazing. Everyone was so skilled.

Tyler was great. He was very prompt and knowledgeable.5 stars for him.

Tech came promptly and replaced a faulty switch which was causing the problem.

Prompt courteous and efficient service