Our home was flooded with rainwater runoff at around 2:30 am on July 16, 2026. During the next several days, through contacts through Kerr Together, we met various assistance groups that helped us with cleaning supplies and further assistance contacts. A crew with the LDS Church helped by trimming out wet wallboard, baseboards and insulation, and helped with clearing flood debris from our yard. A crew from Casa Bonita cleaning services did a great job eemoving silt residue and using disinfectant cleaning techniques that put the inside back into a level of order. We met another person we thought would be a great help, when he set up a bunch of high-powered, industrial -grade dehumidifiers and fans up in the house. We vacated for a few nights while these machines ran non-stop for about 2-½ days. When we got back, the house was very, very dry. But for whatever reason, this person just kind of vanished, and though we tried several times, we couldn’t get in touch again. I began making some repairs on my own, by replacing insulation that had been damaged. But I realized that I couldn’t complete the whole job in any reasonable amount of time. We looked for other options, and got ServPro’s card at the Chamber of Commerce. Best thing ever! From the first call, I was treated with professionalism and courtesy, and when the repair crews came, they already had work plans coordinated and wasted no time getting down to business. Pricing was fair, estimate and payment draws were fully itemized, with everything in writing. From start to finish, everything was done in about a week: repaired sheetrock, taping, bedding, texturing and painting, and replacing baseboards and painting them, too. Great job as well! Just like their slogan says, “Like it never happened!” If I ever need anything like this again, ServPro will be my FIRST call!
