Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Grapevine, Southlake & Colleyville
Our Google Reviews
(817) 595-2506
4.8
(175 reviews)

Service Areas

Keller, TX | Southlake, TX | Grapevine, TX | Colleyville, TX | Roanoke, TX | Westlake, TX | Trophy Club, TX

Why Choose SERVPRO® for Sewage Cleanup?

A sewage backup is one of the most hazardous losses a property in the Grapevine, Southlake, and Colleyville area can experience, and it is not a cleanup to attempt alone. When a sewer line backs up, a toilet overflows, or floodwater forces its way indoors during a storm, it brings what the restoration industry classifies as Category Three water, carrying bacteria, viruses, and other dangerous contaminants. SERVPRO of Grapevine, Southlake & Colleyville is trained, equipped, and ready to handle these situations safely, responding around the clock to homes and businesses across Grapevine, Southlake, Colleyville, and Trophy Club. Our crews contain the affected area first, then extract the contaminated water and remove porous materials that cannot be safely salvaged, such as soaked carpet, padding, and drywall. We clean and sanitize every affected surface with professional antimicrobial and disinfecting products, then dry the structure completely and verify it has returned to a safe condition. Our technicians follow OSHA safety standards, including bloodborne pathogen protocols, and carry American Bio Recovery Association certification for biohazard work. We document the loss carefully for your insurance carrier. It is worth knowing that sewage backups often require a separate endorsement on a homeowner policy, and we are glad to help you communicate the scope to your adjuster. From the first containment step through final decontamination, our goal is a clean, safe, fully restored space, made “Like it never even happened.®

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

We unfortunately had a water break which significantly damaged 2 floors in our home. ServPro remediation, led by Brandon, was quick to respond by quickly sending Ricky's crew to help limit the damage. Subsequently, Eli and his team, Sergio, Tito, and JP, took over professionally wrapping and removing our antique furniture for transportation to the storage unit. During the process, Eli was a great communicator of their arrival times and was very professional and encouraging in dealing with our issues. Linda, who coordinated all departments, was very available and reliable. In summary, everyone was accommodating, professional, and encouraging for which we are very appreciative in an otherwise difficult situation. Thank you! Ross and Debbie Walker

Caroline

Noah, Dom and Sean were amazing!! So helpful and tended to every detail. They were so considerate of my blindness and making sure that everything was safe! They packed up all of my beautiful crystal in my China cabinet. They were spectacular and I would give them a 1000 stars if I could!

Cyndee Cashman

I’m leaving this review on behalf of my parents, who unfortunately had to deal with flooding and significant damage to their apartment. Today, after the repairs were completed by the contractors, two Servpro employees, Rebeca and Derek, came to assess the apartment and clean up the extensive dust left behind from the drywall and ceiling repairs. They were both extremely professional, but even more importantly, they showed genuine empathy and compassion. My parents are 93 and 82 years old and have been displaced from their home, living in a hotel while the repairs were being completed. Rebeca was incredibly patient in answering all of my parents’ questions and reassured them that she and Derek would thoroughly clean the apartment and take care of everything after the flooding, damage, and construction. She even explained that they would be removing and washing all of the textiles in the apartment, especially since some of my parents’ belongings had to be discarded because of mold. I cannot say enough about these two amazing employees. We are truly grateful for their kindness, professionalism, and dedication. When we returned to the apartment at the end of the day, the apartment was spotless. They exceeded our expectations and made a very difficult situation much easier for my elderly parents. Thank you, Rebeca and Derek, for treating my parents with such care, respect, and compassion. Servpro is fortunate to have employees like you.

Frances Mundo

Hayden stopped by our office today and he was great he was very informative and made it very easy to consider him and his organization when needed. We look forward to working with you all.

Tori B

This company was GREAT to work with after our tub leaked all over our floors and we needed restoration. Sean and his team were always on time, communicated clearly and were on top of every step. I really appreciate the company and Sean, they were fabulous to work with and I would highly recommend them if you are in need of water or fire restoration!

Angela Graves

Servpro was there the day after our house burned. They were efficient and excellent. We are so thankful for all they did for us.

Kim Matlock

Our house had water damage from a faulty kitchen pipe, and our neighbors highly recommended ServPro. The whole team at this location was prompt, friendly, and professional. Isaiah provided a thorough assessment and estimate, and I appreciated the transparency and clarity for prices. Sean and his team provided top notch work to mitigate damage as well as keep a functioning kitchen for our large family. Happy to recommend their services to others!

Julie Heinen

Our upstairs toilet overflowed and flooded into the hallway and bedroom next door, and then flooded our kitchen on the first floor, pouring through the vent, ceiling, and the light above the kitchen sink, into my office, and our living room. It was catastrophic, and incredibly stressful. Zach with SERVEPRO managed our remediation, and did an excellent job making us feel at ease and reassuring me that this was not the end of the world. Huge thank yous to Zach, Andrew, Kole, Dominic, Kyle, Dave, and Noah. Every member of the team really impressed me with their professional behavior and attitudes. Just a great group of young guys who showed maturity, skill, and empathy well beyond their years. Could not recommend this team more. Andrew was really conscientious and made sure that the sharp tack strips were removed, sharp edges were covered, and made my son feel like a part of the team - he got to be the "boss". Dominic carefully emptied all my damaged kitchen cabinets and drawers, so I had less time away from work. Kole figured out how to remove the tile in a way we could keep the old toilet installed until everything gets restored - that was essential to making our house liveable with 5 people!

Beth Loucks

Kyle and his ServePro team were exceptional. As soon as I found the small lake in our Main bedroom on a Saturday I contacted ServePro. Kyle was here within a couple of hours removing water and setting up blowers to mitigate the damage. He checked back on progress on Sunday and had a crew here on Monday to start the process to prepare for floor removal. The crew did a fantastic job in protecting our property from dust and damage while they worked to remove the glued down engineered hardwood. No easy task. Kyle and his team were on site everyday until the floors were dried and they removed the plastic sheeting protecting the test of our home. Kyle and the ServePro team were professional and were great at communicating with us and our insurance. God forbid we have another water emergency but if we do ServePro will be the first call.

Cathy Jenson

About Us

When water, fire, smoke, or mold damages your home or business anywhere in Northeast Tarrant County, SERVPRO of Grapevine, Southlake & Colleyville responds 24 hours a day, seven days a week, every day of the year. We serve Grapevine, Southlake, Colleyville, and Trophy Club, an affluent stretch of the Metroplex along the shores of Lake Grapevine and the northern edge of Dallas-Fort Worth International Airport, from the boutiques and wineries of Grapevine's Historic Main Street and the shops of Southlake Town Square to the custom homes of Colleyville and the golf-course neighborhoods of Trophy Club. Our certified local crews know this market, from large single-family estates and master-planned communities to the hotels, retail centers, and offices that cluster around the airport and the SH-114 and SH-26 corridors, and they know how fast North Texas weather, from spring hail and tornadoes to the hard winter freezes that burst pipes, can damage a property.

We provide water damage restoration, fire and smoke damage restoration, mold remediation, sewage and biohazard cleanup, storm and flood recovery, specialty and general cleaning, air duct and HVAC cleaning, contents packout, commercial restoration, and full reconstruction. Every project begins with a clear, documented scope of work for your insurance carrier and is explained to you at each step.

What sets SERVPRO of Grapevine, Southlake & Colleyville apart is the combination of local knowledge and professional capability. Our crew chiefs and production managers are IICRC certified in Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration, Odor Control, and Applied Microbial Remediation. We follow OSHA safety standards, including bloodborne pathogen, fall protection, and respirator protocols, and we carry American Bio Recovery Association certification for biohazard work. We work directly with all major insurance carriers, hold national account status with most, and communicate clearly with your adjuster so your claim keeps moving and closes quickly.

As part of the SERVPRO Team Shaw family and the acclaimed SERVPRO Disaster Recovery Team, with offices in all fifty states, we can scale our response to a single burst supply line or a regional event like the February 2021 winter freeze that left thousands of North Texas homes with ruptured pipes, or a spring storm that drops large hail and high winds across Tarrant and Denton counties. From a Southlake Town Square storefront to a lakeside home in Trophy Club, we bring the same certified crews and the same standards to every job. Whatever the size of the loss, our goal is the same. We work quickly and thoroughly to make your home or business “Like it never even happened.®

Derek D. & Gabrielle G. Shaw
Derek D. & Gabrielle G. Shaw
Owners of SERVPRO of Grapevine, Southlake & Colleyville

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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