Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Grapevine, Southlake & Colleyville
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(817) 595-2506
4.8
(175 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
175 Reviews
4.8
Leave Us A Review
Caroline
2 months ago

We unfortunately had a water break which significantly damaged 2 floors in our home. ServPro remediation, led by Brandon, was quick to respond by quickly sending Ricky's crew to help limit the damage. Subsequently, Eli and his team, Sergio, Tito, and JP, took over professionally wrapping and removing our antique furniture for transportation to the storage unit. During the process, Eli was a great communicator of their arrival times and was very professional and encouraging in dealing with our issues. Linda, who coordinated all departments, was very available and reliable. In summary, everyone was accommodating, professional, and encouraging for which we are very appreciative in an otherwise difficult situation. Thank you! Ross and Debbie Walker

Cyndee Cashman
2 months ago

Noah, Dom and Sean were amazing!! So helpful and tended to every detail. They were so considerate of my blindness and making sure that everything was safe! They packed up all of my beautiful crystal in my China cabinet. They were spectacular and I would give them a 1000 stars if I could!

Frances Mundo
2 months ago

I’m leaving this review on behalf of my parents, who unfortunately had to deal with flooding and significant damage to their apartment. Today, after the repairs were completed by the contractors, two Servpro employees, Rebeca and Derek, came to assess the apartment and clean up the extensive dust left behind from the drywall and ceiling repairs. They were both extremely professional, but even more importantly, they showed genuine empathy and compassion. My parents are 93 and 82 years old and have been displaced from their home, living in a hotel while the repairs were being completed. Rebeca was incredibly patient in answering all of my parents’ questions and reassured them that she and Derek would thoroughly clean the apartment and take care of everything after the flooding, damage, and construction. She even explained that they would be removing and washing all of the textiles in the apartment, especially since some of my parents’ belongings had to be discarded because of mold. I cannot say enough about these two amazing employees. We are truly grateful for their kindness, professionalism, and dedication. When we returned to the apartment at the end of the day, the apartment was spotless. They exceeded our expectations and made a very difficult situation much easier for my elderly parents. Thank you, Rebeca and Derek, for treating my parents with such care, respect, and compassion. Servpro is fortunate to have employees like you.

Tori B
9 months ago

Hayden stopped by our office today and he was great he was very informative and made it very easy to consider him and his organization when needed. We look forward to working with you all.

Angela Graves
over 1 year ago

This company was GREAT to work with after our tub leaked all over our floors and we needed restoration. Sean and his team were always on time, communicated clearly and were on top of every step. I really appreciate the company and Sean, they were fabulous to work with and I would highly recommend them if you are in need of water or fire restoration!

Kim Matlock
over 1 year ago

Servpro was there the day after our house burned. They were efficient and excellent. We are so thankful for all they did for us.

Julie Heinen
over 1 year ago

Our house had water damage from a faulty kitchen pipe, and our neighbors highly recommended ServPro. The whole team at this location was prompt, friendly, and professional. Isaiah provided a thorough assessment and estimate, and I appreciated the transparency and clarity for prices. Sean and his team provided top notch work to mitigate damage as well as keep a functioning kitchen for our large family. Happy to recommend their services to others!

Beth Loucks
almost 2 years ago

Our upstairs toilet overflowed and flooded into the hallway and bedroom next door, and then flooded our kitchen on the first floor, pouring through the vent, ceiling, and the light above the kitchen sink, into my office, and our living room. It was catastrophic, and incredibly stressful. Zach with SERVEPRO managed our remediation, and did an excellent job making us feel at ease and reassuring me that this was not the end of the world. Huge thank yous to Zach, Andrew, Kole, Dominic, Kyle, Dave, and Noah. Every member of the team really impressed me with their professional behavior and attitudes. Just a great group of young guys who showed maturity, skill, and empathy well beyond their years. Could not recommend this team more. Andrew was really conscientious and made sure that the sharp tack strips were removed, sharp edges were covered, and made my son feel like a part of the team - he got to be the "boss". Dominic carefully emptied all my damaged kitchen cabinets and drawers, so I had less time away from work. Kole figured out how to remove the tile in a way we could keep the old toilet installed until everything gets restored - that was essential to making our house liveable with 5 people!

Cathy Jenson
almost 2 years ago

Kyle and his ServePro team were exceptional. As soon as I found the small lake in our Main bedroom on a Saturday I contacted ServePro. Kyle was here within a couple of hours removing water and setting up blowers to mitigate the damage. He checked back on progress on Sunday and had a crew here on Monday to start the process to prepare for floor removal. The crew did a fantastic job in protecting our property from dust and damage while they worked to remove the glued down engineered hardwood. No easy task. Kyle and his team were on site everyday until the floors were dried and they removed the plastic sheeting protecting the test of our home. Kyle and the ServePro team were professional and were great at communicating with us and our insurance. God forbid we have another water emergency but if we do ServePro will be the first call.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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