Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Rocky Hill, Sequoyah Hills, South Knoxville

Our Google Reviews
(865) 862-8907
4.9
(631 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Rocky Hill, Sequoyah Hills, South Knoxville we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

"Your team was kind, understanding, and patient. They could not have been more helpful. We truly appreciate all that you did."

Valerie S.
Knoxville

Highly recommend this company, should anyone I know have the misfortune of a disaster in their home. Very professional and did the job hired to do.

Gail P.
Knoxville

We appreciate everything you have done for our staff and residents.

Lawler Wood Properties
Knoxville

I honestly can’t think of anything the franchise can do better. They beat my time expectations, answered all my questions, and offered recommendations. Fantastic support.

Darrin R
Knoxville

Tim, Nick, and the crew need to be commended for the response and work done on Christmas Day. Thanks.

Grant C
Knoxville

All of the guys were top notch.  Very professional.  Thanks for getting in and getting the job done and safe for our family.  Thank you.

Ryan T.
Knoxville

G R E A T !!!!!!!!!

Bob G.
Lenior city

Your team was prompt, courteous and efficient in mitigating our water damage. Could not have asked for more efficient clean up and follow up. This was my first time to use professional mitigation service and could not have imaged how thorough your team was. I will use your service again and recommend it to others.

Robert B.
Loudon

SERVPRO came out to help me with a leaking refrigerator line. SERVPRO came out within 2 hours. They were so nice. I recommend them 1000 times. They were very professional and made me feel at ease. To view the whole video testimonial go to: https://www.youtube.com/watch?v=gvxxCWU_4wg 

Melissa
Knoxville

"Your team was kind, understanding, and patient. They could not have been more helpful. We truly appreciate all that you did."

Valerie S.
Knoxville

Highly recommend this company, should anyone I know have the misfortune of a disaster in their home. Very professional and did the job hired to do.

Gail P.
Knoxville

We appreciate everything you have done for our staff and residents.

Lawler Wood Properties
Knoxville

I honestly can’t think of anything the franchise can do better. They beat my time expectations, answered all my questions, and offered recommendations. Fantastic support.

Darrin R
Knoxville

Tim, Nick, and the crew need to be commended for the response and work done on Christmas Day. Thanks.

Grant C
Knoxville

All of the guys were top notch.  Very professional.  Thanks for getting in and getting the job done and safe for our family.  Thank you.

Ryan T.
Knoxville

G R E A T !!!!!!!!!

Bob G.
Lenior city

Your team was prompt, courteous and efficient in mitigating our water damage. Could not have asked for more efficient clean up and follow up. This was my first time to use professional mitigation service and could not have imaged how thorough your team was. I will use your service again and recommend it to others.

Robert B.
Loudon

SERVPRO came out to help me with a leaking refrigerator line. SERVPRO came out within 2 hours. They were so nice. I recommend them 1000 times. They were very professional and made me feel at ease. To view the whole video testimonial go to: https://www.youtube.com/watch?v=gvxxCWU_4wg 

Melissa
Knoxville

About Us

Your Knoxville Neighbors in Restoration

At SERVPRO, we’re more than just a cleanup crew—we’re your neighbors here in Knoxville. From the rolling hills of Sequoyah Hills to the hustle of South Knoxville and the quiet charm of Rocky Hill, we’ve been part of this community for years. When disaster strikes, whether it’s a kitchen fire, a busted pipe, or a Tennessee thunderstorm that turns your basement into a swimming pool, we’re the ones folks call to make it right.

We know restoration sounds like a big, intimidating word. But to us, it’s simple: we dry, clean, rebuild, and restore—like flipping the switch from “chaos” to “calm.” Think of it like having a pit crew for your property. Fast, focused, and laser-precise, but with a friendly smile and a local drawl.

Why Knoxville Trusts Us

  • Rooted in the Region: We live, work, and raise our kids right here in East Tennessee.
  • Restoration Experts: Water extraction, fire cleanup, mold remediation—we’ve done it all, from South Knoxville condos to Rocky Hill ranch homes.
  • Faster to Any Size Disaster™: When minutes matter, we’re already loading the truck.

Our techs know the difference between a clogged gutter and a frozen pipe (and how both can ruin your weekend). We handle soot like it’s our job—because it is. We’ve seen just about every mess a Smoky Mountain storm can toss our way, and we show up with the gear and the grit to fix it.

More Than Cleanup—We Bring Back Comfort
Every job we take on is about restoring more than drywall. It’s about helping you breathe easier, sleep better, and feel like home is home again. Whether you’re a new homeowner in Sequoyah Hills or a lifelong Knoxvillian with a storm-battered roof, SERVPRO’s got your back.

Let us show you how restoration should feel—steady, skilled, and a little Southern. See how SERVPRO can restore your peace of mind.

John A. & Kristina L. Greenway
John A. & Kristina L. Greenway
Owners of SERVPRO of Rocky Hill, Sequoyah Hills, South Knoxville

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.