
Meet Our Team
Here to Help® 24/7
SERVPRO of SE Summit County / Lake Township
The Team
SERVPRO Team Fosdick
Your Local Leader in Restoration and Cleaning Services
When disaster strikes—whether it’s a burst pipe, fire damage, or a biohazard emergency—SERVPRO Team Fosdick is ready to respond 24/7, 365 days a year. We proudly serve both commercial and residential clients, delivering expert services in water and fire damage restoration, mold remediation, storm recovery, biohazard and trauma cleanup, general cleaning and disinfection, as well as full construction and rebuild solutions.
Our highly trained team, which includes many technicians certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC), approaches every job with professionalism, urgency, and care. At SERVPRO Team Fosdick, we believe that expert training, timely communication, and first-class service are essential to providing the highest level of customer satisfaction.
Whether you’re managing a large commercial loss or facing damage at home, you can count on our team to help make it “Like it never even happened.”
The Good Stuff
When our team roles we come prepared!
Michal Fosdick
Michal Fosdick is the President and Owner of SERVPRO Team Fosdick, leading one of the region’s largest multi-franchise operations serving the Cleveland and Toledo areas. Michal began her journey with SERVPRO in 1996 with the Barberton/Norton location and has since expanded her franchise group significantly, driven by her passion for excellence and a commitment to building strong, lasting relationships with clients and partners.
Her family-focused ownership style has fostered a collaborative culture and strong work ethic throughout the organization, empowering her teams to consistently deliver exceptional results. Outside of work, Michal is an avid sports fan—especially of the Cleveland Cavaliers—and enjoys attending concerts across all genres. Her energy, vision, and dedication continue to fuel Team Fosdick’s growth and success.
Dennis Fosdick
Dennis Fosdick, Owner and Vice President of SERVPRO Team Fosdick, brings more than 20 years of construction and operational expertise to the restoration industry. With a strong background in leading high-performing teams and building successful businesses, he plays a key role in guiding SERVPRO’s operations across 13 franchise territories. Dennis focuses on delivering innovative restoration solutions, maintaining operational excellence, and ensuring reliable service for commercial, industrial, and residential clients.
Outside of SERVPRO, Dennis is a dedicated family man and avid golfer who enjoys spending time with his loved ones. His passion for teamwork, integrity, and building lasting relationships carries through both his professional and personal life, helping strengthen SERVPRO Team Fosdick’s culture and reputation.
Melanie Fosdick
Melanie Fosdick serves as the Director of Administration for SERVPRO Team Fosdick, bringing over a decade of experience in operational management and administrative leadership. Known for her ability to bring structure and clarity to fast-paced, high-stakes environments, Melanie plays a key role in streamlining internal processes, supporting cross-functional teams, and ensuring smooth project execution from intake to closeout.
She is passionate about team development, effective communication, and delivering exceptional service to clients and partners. Her keen attention to detail and strong commitment to accountability drive both day-to-day efficiency and long-term organizational growth.
Randy Domain
Randy Domain is a Partner at SERVPRO Team Fosdick, bringing extensive experience and leadership to the organization. With a strong background in business operations and team development, Randy plays a pivotal role in guiding strategic initiatives, supporting growth, and ensuring that the company consistently delivers exceptional results for its clients and partners.
As a hands-on leader, Randy is deeply committed to fostering collaboration across departments and maintaining a culture of accountability and excellence. His dedication to both the team and the community reflects the values that drive SERVPRO Team Fosdick’s success and long-standing reputation in the restoration industry.
Albert Atkins
Albert Atkins serves as the Director of Strategic Partnerships at SERVPRO Team Fosdick, which operates 13 franchises across Ohio.
Since joining the company in 2019, Albert has led efforts in community engagement, territory development, information technology, and digital media strategy. He plays a key role in strengthening relationships with clients, partners, and organizations across the region.
With a professional background in construction, real estate ownership, and property management, Albert brings a well-rounded perspective to helping clients recover from property damage and emergencies—whether at home or in the workplace.
Andrew Meyer
Andrew Meyer is the Director of Mitigation Services for SERVPRO Team Fosdick, bringing over a decade of experience in restoration and operations leadership. He specializes in large-loss response, franchise growth, and the development of high-performing field teams.
With a background in business administration, Andrew has successfully overseen multi-location operations, coordinated complex storm responses, and implemented systems that enhance efficiency, accountability, and cross-department collaboration. His leadership continues to drive operational excellence across the organization.
Christopher Bougher
Chris Bougher is the Mitigation Operations Manager for SERVPRO Team Fosdick, bringing over a decade of experience in restoration and disaster response. Since joining the company in 2010, Chris has grown from his initial role as Project Manager into his current leadership position, where he oversees mitigation operations and ensures that projects are handled efficiently and with the highest level of care. He is IICRC-certified in water damage restoration and is dedicated to delivering quick, professional, and compassionate service to clients.
Chris values the strong team culture at SERVPRO, often noting that working alongside such a dedicated group is one of his favorite parts of the job. Outside of work, he enjoys spending time outdoors with his family and exploring new beaches up and down the coast during family vacations.
Kym Gibson
Kym Gibson serves as the Human Resources Manager at SERVPRO Team Fosdick, bringing over 25 years of experience in both the manufacturing and service industries. Since joining the team in 2022, she has been instrumental in fostering a culture of engagement, collaboration, and continuous improvement.
Kym is deeply committed to employee development, leading training initiatives and promoting personal growth opportunities that support both individual and organizational success. She also oversees performance management, recruitment, benefits administration, and policy alignment—ensuring a positive, compliant, and productive workplace environment.
Sharon Pelkey
Sharon Pelkey has served as the Office Manager for SERVPRO Team Fosdick since 2021. She plays a key role in coordinating communication and workflow across departments, helping manage projects from the initial call through to completion. With a strong background in customer service, Sharon is dedicated to ensuring that each job is handled with compassion, clarity, and efficiency.
Her attention to detail and ability to streamline processes help keep the team organized and responsive. Outside of work, Sharon enjoys spending time with her rescue Lab, Elly—who keeps her busy with endless games of fetch and a demand for treats that rivals most humans.
Jeremy West
Jeremy West is the Director of Construction for SERVPRO Team Fosdick, bringing 28 years of experience in construction, including 18 years in insurance restoration. He leads reconstruction efforts with a focus on quality, timelines, and seamless coordination between mitigation and rebuild services. Jeremy’s leadership ensures that each project—from minor repairs to large-scale rebuilds—is completed efficiently and to the highest standard.
Outside of work, Jeremy is an avid golfer and competes in at least ten 5K races each year. He lives in Michigan with his two children, ages 9 and 13, and proudly holds the distinction of being the only SERVPRO Team Fosdick employee based in the Wolverine State. Go Blue!
Bo Thompson
James “Bo” Thompson serves as the Construction Manager for SERVPRO Team Fosdick, bringing over 35 years of combined experience in cabinetry, remodeling, and construction management. He spent 22 years as a skilled cabinet maker and installer, followed by 10 years as a business owner in the remodeling industry. Over the past three years, Bo has focused on project management and construction leadership, overseeing reconstruction efforts with precision and care.
Outside of work, Bo enjoys spending time with his wife and two children. He’s an avid golfer, enjoys bowling, and finds relaxation in maintaining his yard—a passion that mirrors the same attention to detail he brings to his work.
Tiggie Beans
Tiggie Beans, Fire Project Manager was born and raised in Beach City—where there’s neither a beach nor a city—Tiggie grew up on her family farm and carries that strong work ethic into everything she does. With more than 17 years of experience in mitigation and restoration, her true passion lies in the Fire division.
During Hurricane Ida, Tiggie played a significant role in the recovery efforts at Dow Chemical in Louisiana, helping restore critical operations in the wake of disaster.
Outside of work, Tiggie enjoys spending time with her best friend—her husband—and embracing her love of the outdoors. Though city-based, she has created her own mini farm at home, blending her roots with her current lifestyle.
What our
customers are saying
Michal,
Thank you so much for being flexible with my payments. I am loving the new updates to my home.
I commend you and all your staff for their professionalism, craftsmanship and timeliness throughout this process.
Thanks again, Matt
Dear SERVPRO Staff,
Thank you for the excellent job EVERYONE did. I am beyond belief the kindness and thorough professional work everyone performed.
Thank you, Darcy M
We had water at our Club association building. SERVPRO came in and was able to get up all the water. They placed some dehumidifiers and fans. The members of the board were very pleased on how professional they were and how quickly they were able to get us back up and running.
I have a rental property. Tenants moved out SERVPRO came out after I discovered the carpet in the basement was wet. They were quick on responding. Was able to handle everything with my insurance company. Very professional company highly recommend
Amada & SERVPRO
Worked with her and the company in the past and they did an awesome job!
Don and his team were absolutely wonderful from the very start to the very moment they walked out the door. Having water damage and having your house tore apart is never easy or fun but working with SERVPRO has made the whole experience as easy as possible. Don and his team were not only very professional but we’re also very calm, very knowledgeable answered all my questions and if they did not know they found the answers. They went above and beyond and always had a smile and although they put in very long hours in the heat they always made me feel like I was the only priority. I would highly recommend not only SERVPRO but Don , Tony and this team if and when disaster strikes. I just can not say enough good things about SERVPRO and Don ! Great job guys!!
Amada, Kristi and Sobe were amazing. They were very knowledgeable, kind, and helpful. They went over and beyond. They are trustworthy and did not make me feel uncomfortable while in my house. SERVPRO should feel proud to have to have such wonderful people working for them. I highly recommend SERVPRO if you have a house fire. I give them 5 stars hands down.
You have had people in my home the last few days. Each person was nicer then the last. Thank you so much for all the hard work!
Thank you Carol! We so appreciate all of your help, time, concern, and for just being a wonderful gal! The same appreciation goes to Harold also. Hopefully this whole thing will get started once again and we still have all of you with us to get this house done. All the papers look like what he needs and hopefully she gets forced to sign the check. I really don’t know how Robert would have gotten through this whole nightmare thus far without all you gals and Harold. Thanks you all so much! We will keep you all posted. Take care!
Robert & Laurie
Michal,
Thank you so much for being flexible with my payments. I am loving the new updates to my home.
I commend you and all your staff for their professionalism, craftsmanship and timeliness throughout this process.
Thanks again, Matt
Dear SERVPRO Staff,
Thank you for the excellent job EVERYONE did. I am beyond belief the kindness and thorough professional work everyone performed.
Thank you, Darcy M
We had water at our Club association building. SERVPRO came in and was able to get up all the water. They placed some dehumidifiers and fans. The members of the board were very pleased on how professional they were and how quickly they were able to get us back up and running.
I have a rental property. Tenants moved out SERVPRO came out after I discovered the carpet in the basement was wet. They were quick on responding. Was able to handle everything with my insurance company. Very professional company highly recommend
Amada & SERVPRO
Worked with her and the company in the past and they did an awesome job!
Don and his team were absolutely wonderful from the very start to the very moment they walked out the door. Having water damage and having your house tore apart is never easy or fun but working with SERVPRO has made the whole experience as easy as possible. Don and his team were not only very professional but we’re also very calm, very knowledgeable answered all my questions and if they did not know they found the answers. They went above and beyond and always had a smile and although they put in very long hours in the heat they always made me feel like I was the only priority. I would highly recommend not only SERVPRO but Don , Tony and this team if and when disaster strikes. I just can not say enough good things about SERVPRO and Don ! Great job guys!!
Amada, Kristi and Sobe were amazing. They were very knowledgeable, kind, and helpful. They went over and beyond. They are trustworthy and did not make me feel uncomfortable while in my house. SERVPRO should feel proud to have to have such wonderful people working for them. I highly recommend SERVPRO if you have a house fire. I give them 5 stars hands down.
You have had people in my home the last few days. Each person was nicer then the last. Thank you so much for all the hard work!
Thank you Carol! We so appreciate all of your help, time, concern, and for just being a wonderful gal! The same appreciation goes to Harold also. Hopefully this whole thing will get started once again and we still have all of you with us to get this house done. All the papers look like what he needs and hopefully she gets forced to sign the check. I really don’t know how Robert would have gotten through this whole nightmare thus far without all you gals and Harold. Thanks you all so much! We will keep you all posted. Take care!
Robert & Laurie
About Us
SERVPRO of SE Summit County / Lake Township , part of SERVPRO Team Fosdick
Faster to any disaster. From large to small, we can handle it all!
Our Expansive Presence
Headquartered in Ohio, SERVPRO Team Fosdick is ranked in the top 5% of SERVPRO owner-operators nationwide. With 13 franchises strategically located across Toledo, Cleveland, Mentor, Akron, and Mansfield, we are uniquely positioned to respond quickly and effectively to emergencies of any size.
Our network includes over 60,000 sq. ft. of warehouse space in Medina, Toledo, and Mentor, ensuring rapid deployment of specialized equipment and crews. Backed by 100+ IICRC Certified and ICRA Trained experts and a proven track record of 10,000+ completed restorations, we deliver unmatched experience, speed, and reliability.
Who We Serve
Our expertise spans a wide variety of industries and environments, including:
- Office Buildings
- Medical Facilities
- Manufacturing & Distribution Centers
- Apartments & Condominiums
- Schools & Universities
- Municipal Facilities
- Retail & Restaurants
- Hotels
- Homes
- Churches
From high-rise commercial properties to residential neighborhoods, we have the scale and capability to restore, rebuild, and recover—no matter the challenge.
Emergency Mitigation & Restoration Services
We provide 24/7 rapid response to get our clients back on track—minimizing downtime and disruption. Our full-service capabilities include:
- Water & Storm Disaster Response
- Fire Damage, Emergency Board-Ups & Content Cleaning
- Commercial Mitigation & Restoration
- Mold, Lead & Asbestos Remediation
- Biohazard & Trauma Cleanup
- Comprehensive Reconstruction & Rebuild Services
- Total Restoration: From Repair to Rebuild, We’ve Got You Covered
With an A+ business rating, clients can count on SERVPRO Team Fosdick for quality, safety, and trusted service.
Community Commitment
We believe in more than just restoration—we believe in rebuilding communities. Through our Community Building Block program, we proudly support and celebrate the neighborhoods we serve. Key initiatives include:
- Everyday Hero Award – Recognizing first responders and community leaders.
- Home Court Advantage – Court refurbishment projects in partnership with the Cleveland Cavaliers.
Partnerships & Recognition
We proudly partner with leading organizations across Ohio, including:
- Cleveland Cavaliers, Cleveland Monsters & Cleveland Charge
- University of Toledo
- Toledo Mud Hens & Toledo Walleye
- Lake Erie Crushers
These partnerships strengthen our community impact and highlight our role as trusted restoration experts for both residential and commercial needs.
Who We Are
Founded in 1996 and proudly woman-owned, SERVPRO Team Fosdick has grown into one of the most respected and reliable restoration teams in the Midwest. With deep roots in Ohio and a proven reputation for excellence, we are committed to restoring not just buildings—but also peace of mind.
