Fire Damage Restoration Services

24/7 Emergency Fire Service

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Fire Cleanup
  • Highly-Trained Fire Restoration Technicians
  • Easier Insurance Claim Process
  • Faster to any size disaster™

Here to Help® 24/7

SERVPRO of NE Monroe County
Our Google Reviews
(585) 482-9390
4.9
(59 reviews)

Service Areas

Rochester, NY | Irondequoit, NY | Webster, NY

Your Local Fire Restoration Company

When your Rochester area home or business suffers fire damage, it can be especially devastating. Fire and smoke damage is especially destructive.  In addition to the fire and smoke damage, your property may have substantial water damage from firefighting efforts. You may feel stressed and confused after such a disaster, and you’ll need a caring expert to guide you through this crisis. We specialize in fire and water damage restoration; it’s the cornerstone of our business. SERVPRO of NE Monroe County has the specialized fire and water damage equipment that allow us restore your home to pre-fire condition. And the expertise to help you through this difficult time.

Residential Fire Damage Restoration

When fire damage happens, our fire and water damage restoration team will use advanced technology and cleaning protocols to safely clean and repair your home.

  • Board-up and roof tarping service
  • Assessment of fire and smoke damage
  • Water removal and drying (if present)
  • Removal of soot and smoke odor
  • Clean all restorable items

Commercial Fire Damage Cleanup and Restoration

When a fire damages your business or commercial property, our fire damage and large-loss specialists are equipped to handle smoke and fire damage in all types of commercial spaces to minimize disruption.

  • Water removal from firefighting efforts
  • Smoke damage and soot removal
  • Commercial cleaning including carpet, upholstery, and window treatments
  • Commercial large loss services

Soot and Odor Inspections

A comprehensive fire inspection allows our team to identify any soot damage in your home or business—and the source of any lingering odors related to the fire.

Board-Up and Roof Tarping Services

If a fire damages your roof, walls, or windows, it’s critical to secure and protect your home or business from further exposure to the elements.

  • Our quality roof tarp service helps protects your property from further damage
  • Our board-up services help to secure your property from weather, animals, and illegal entry

Odor Removal

When your home is struck by an unpleasant odor, our team will use proprietary cleaning solutions, techniques, and equipment to ensure your property gets back to smelling fresh.  

  • Mold smell removal 
  • Fire smoke odor removal 
  • Cigarette and cigar smoke removal 
  • Pet odors and more 

Packout and Contents Restoration

A fire doesn’t just damage your property—it can impact the things that matter most to you. From furniture and appliances to family keepsakes and important business records, SERVPRO of NE Monroe County is here to help protect and restore your belongings.

We can transport belongings to our secure storage and restoration facility where needed services are provided and stored. Once your contents are ready, we return them to you so you can start getting life back to normal.

What our
customers are saying

Customer service is excellent, crews are very professional. They make a stressful situation much easier to deal with.

Jennifer Summers

The Servpro team did a great job removing the water and drying the basement. They kept my loss to an absolute minimum.

Robert Calcagno

Was very happy with how quickly Servpro was able to come out. Michael and Mark were great, they worked efficiently, explained the process and were very polite. Thank you!

Molly Kearns

Very detailed oriented, would recommend

dillon cartagena

Great service and incredible customer service!! Would highly recommend!

Rachel Bourbonnais

Came with an hour of calling and were super helpful in a time when my basement was flooding. They were super helpful. Thank you some to Michael and Dillon were super helpful talking through everything and removing all the wet and damaged items. They did an Amazing Job.

Calogero DiStefano

I had water damage from an ice dam and SERVPRO sent Michael, Julian, Garrett, and Dillion for mitigation. They were prompt, professional, and efficient. They made a stressful situation easier and did an excellent job. Thank you!

Allison Cima

Water damage from this winter (2026) resulted in damage to our kitchen ceiling and our 3 season porch. The guys were great, on time, removed the affected area, walls and ceiling, kept the mess contained with plastic sheeting, cleaned up afterwards and placed dryers strategically to prepare for drywall, etc. , which will also be done by Serpro. Could not be happier with results.

John Behre

Michael and Abdul arrived punctually and demonstrated exceptional efficiency. They proactively safeguarded the work area from dust and debris by erecting a tent that shielded the floor and its immediate vicinity. Their swift and efficient completion of the task was accompanied by regular communication, ensuring my satisfaction and addressing any concerns promptly. Their responses were both satisfactory and courteous. Overall, their performance was commendable.

Charles Enscoe

About Us

SERVPRO of NE Monroe County understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of NE Monroe County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of NE Monroe County can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of NE Monroe County.

We pride ourselves on providing incredible customer service while making the process as seamless as possible. If you would like to schedule service for your home or business, we got you!

Serving the greater Rochester area since 1979, SERVPRO is the cleaning and restoration brand you know and trust.

Douglas Glassman
Douglas Glassman
Owner of SERVPRO of NE Monroe County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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