Douglas Glassman
Douglas Glassman
Owner of SERVPRO of NE Monroe County

About Us

SERVPRO of NE Monroe County is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.

Here to Help® 24/7

SERVPRO of NE Monroe County
Our Google Reviews
(585) 482-9390
4.9
(59 reviews)

About Us

SERVPRO of NE Monroe County understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of NE Monroe County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of NE Monroe County can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of NE Monroe County.

We pride ourselves on providing incredible customer service while making the process as seamless as possible. If you would like to schedule service for your home or business, we got you!

Serving the greater Rochester area since 1979, SERVPRO is the cleaning and restoration brand you know and trust.

Service Area

Rochester, NY | Irondequoit, NY | Webster, NY

Certifications

  • SCT - Subrogation Claims Training
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • UFT - Upholstery & Fabric Cleaning Technician
  • CCT - Carpet Cleaning Technician
  • AMRT - Applied Microbial Remediation Technician
  • OSHA - 30-hour General and/or Construction Industry Training Program
  • ASD - Applied Structural Drying Technician
  • WRT - Water Damage Restoration Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program

Payment Info

The following cards are accepted:

What our
customers are saying

Customer service is excellent, crews are very professional. They make a stressful situation much easier to deal with.

Jennifer Summers

The Servpro team did a great job removing the water and drying the basement. They kept my loss to an absolute minimum.

Robert Calcagno

Was very happy with how quickly Servpro was able to come out. Michael and Mark were great, they worked efficiently, explained the process and were very polite. Thank you!

Molly Kearns

Very detailed oriented, would recommend

dillon cartagena

Great service and incredible customer service!! Would highly recommend!

Rachel Bourbonnais

Came with an hour of calling and were super helpful in a time when my basement was flooding. They were super helpful. Thank you some to Michael and Dillon were super helpful talking through everything and removing all the wet and damaged items. They did an Amazing Job.

Calogero DiStefano

I had water damage from an ice dam and SERVPRO sent Michael, Julian, Garrett, and Dillion for mitigation. They were prompt, professional, and efficient. They made a stressful situation easier and did an excellent job. Thank you!

Allison Cima

Water damage from this winter (2026) resulted in damage to our kitchen ceiling and our 3 season porch. The guys were great, on time, removed the affected area, walls and ceiling, kept the mess contained with plastic sheeting, cleaned up afterwards and placed dryers strategically to prepare for drywall, etc. , which will also be done by Serpro. Could not be happier with results.

John Behre

Michael and Abdul arrived punctually and demonstrated exceptional efficiency. They proactively safeguarded the work area from dust and debris by erecting a tent that shielded the floor and its immediate vicinity. Their swift and efficient completion of the task was accompanied by regular communication, ensuring my satisfaction and addressing any concerns promptly. Their responses were both satisfactory and courteous. Overall, their performance was commendable.

Charles Enscoe

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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