Specialty Cleaning Services

When your home or business needs specialized cleaning, our trained technicians are Here to Help®.

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Cleaning Services
  • Highly-Trained Restoration Technicians
  • Easier Insurance Claim Process
  • Faster to any size disaster™

Here to Help® 24/7

SERVPRO of NE Monroe County
Our Google Reviews
(585) 482-9390
4.9
(59 reviews)

Service Areas

Rochester, NY | Irondequoit, NY | Webster, NY

Your Local Specialty Cleaning Company

Our team at SERVPRO of NE Monroe County has been owned and operated locally in Rochester for over 40 years. We are experienced professionals that can safely clean your property using advanced technology with expertise and compassion. The specialty cleaning experts at SERVPRO of NE Monroe County, follow all applicable laws and safety guidelines. We uphold the highest standard of specialty cleaning always. Our specialty cleaning services include but are not limited to:

  • Air Duct and HVAC Cleaning
  • Biohazard and Crime Scene Cleanup
  • Virus and Pathogen Cleaning
  • Document Restoration
  • Odor Removal
  • Graffiti and Vandalism Cleaning

SERVPRO of NE Monroe County is here to help. Call for your free estimate today!

Air Duct Cleaning and HVAC Service

Keeping your air ducts and HVAC ducts in top condition is an important part of preserving the comfort and functionality of your residence or business. We provide air duct and HVAC duct cleaning so you can help ensure you are providing quality air to your family and employees.

  • Allergen, pollen, and other contaminant removals
  • Dirt, dust, and debris removal

Biohazard Removal and Crime Scene Cleanup

If a crime scene, accident, or other event leaves biohazards present, our team will respectfully and carefully clean the space using the required standards.

  • Blood and body fluid
  • Hoarding cleanup
  • Death and suicide
  • Chemical, tear gas, pepper spray residue
  • Illicit substances (services vary)
  • Fire extinguisher residue
A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Sewage Cleanup

Sewage backups are stressful and hazardous. They can cause significant damage and often contain harmful viruses, bacteria, and other microbes. Sewage backups should be considered a true emergency. With specialized training and equipment, SERVPRO offers:

  • 3 Stage Professional Remediation Process
  • 24/7 Emergency Response
  • Streamlined Insurance Process

Viruses & Pathogens Cleaning

Through our Certified: SERVPRO Cleaned program, we offer a specialized viral pathogen deep cleaning service that ensures that you and your space are both healthy and clean. SERVPRO can assist with C diff, HIV-1, Norovirus, MRSA, and many other viruses and bacteria.

Packout and Contents Restoration

Fire, floods, storms and other events damage more than just your home or business. They can damage what’s inside it, everything from furniture and appliances to family heirlooms or important business documents. We immediately transport all contents to our secure storage and restoration facility where they’re inventoried, cleaned and repaired, and stored until they’re ready to return.

Document Restoration Services

When your home or business experiences water and fire damage, or perhaps mold or biohazard dangers, your documents may become compromised. Our document restoration service may help salvage your valued items, including;

  • Photograph restoration
  • Certificate restoration
  • Financial document restoration
  • Vital document restoration

Odor Removal Service

When your home or business is struck by an unpleasant odor, our team will use proprietary cleaning solutions, techniques, and equipment to ensure your property gets back to smelling fresh.

  • Mold smell removal
  • Fire smoke odor removal
  • Cigarette and cigar smoke removal
  • Pet odors and more

Vandalism Cleanup and Graffiti Removal Service

When vandalism or graffiti strikes your home or business, our professionals are prepared to handle all levels of damage. Our professional team will arrive onsite and immediately begin the cleanup and restoration process. Our professionals remediate spray-painted graffiti from walls, and can also clean:

  • Driveway and walkway cleaning
  • Asphalt and concrete cleaning
  • Metal, masonry, brick, and stone cleaning
  • Glass, plastic, wood cleaning

What our
customers are saying

Customer service is excellent, crews are very professional. They make a stressful situation much easier to deal with.

Jennifer Summers

The Servpro team did a great job removing the water and drying the basement. They kept my loss to an absolute minimum.

Robert Calcagno

Was very happy with how quickly Servpro was able to come out. Michael and Mark were great, they worked efficiently, explained the process and were very polite. Thank you!

Molly Kearns

Very detailed oriented, would recommend

dillon cartagena

Great service and incredible customer service!! Would highly recommend!

Rachel Bourbonnais

Came with an hour of calling and were super helpful in a time when my basement was flooding. They were super helpful. Thank you some to Michael and Dillon were super helpful talking through everything and removing all the wet and damaged items. They did an Amazing Job.

Calogero DiStefano

I had water damage from an ice dam and SERVPRO sent Michael, Julian, Garrett, and Dillion for mitigation. They were prompt, professional, and efficient. They made a stressful situation easier and did an excellent job. Thank you!

Allison Cima

Water damage from this winter (2026) resulted in damage to our kitchen ceiling and our 3 season porch. The guys were great, on time, removed the affected area, walls and ceiling, kept the mess contained with plastic sheeting, cleaned up afterwards and placed dryers strategically to prepare for drywall, etc. , which will also be done by Serpro. Could not be happier with results.

John Behre

Michael and Abdul arrived punctually and demonstrated exceptional efficiency. They proactively safeguarded the work area from dust and debris by erecting a tent that shielded the floor and its immediate vicinity. Their swift and efficient completion of the task was accompanied by regular communication, ensuring my satisfaction and addressing any concerns promptly. Their responses were both satisfactory and courteous. Overall, their performance was commendable.

Charles Enscoe

About Us

SERVPRO of NE Monroe County understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of NE Monroe County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of NE Monroe County can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of NE Monroe County.

We pride ourselves on providing incredible customer service while making the process as seamless as possible. If you would like to schedule service for your home or business, we got you!

Serving the greater Rochester area since 1979, SERVPRO is the cleaning and restoration brand you know and trust.

Douglas Glassman
Douglas Glassman
Owner of SERVPRO of NE Monroe County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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