Remodeling and Construction Services

  • The #1 Choice in Cleanup and Restoration* 
  • Residential and Commercial Construction Services 
  • Highly-Trained Restoration Technicians 
  • Easier Insurance Claim Process 
  • Faster to any size disaster™  

Here to Help® 24/7

SERVPRO of Watauga and Ashe Counties
Our Google Reviews
(828) 616-5866
4.9
(70 reviews)

Your Local Construction Company

From small remodeling jobs to large construction projects, at your home or business, we’re your one-stop construction company and restoration service. 

  • Single contractor contact from start to finish 
  • Expedited process: one-stop shop coordinating your construction project 
  • Attention to detail and quality workmanship 
  • Minimize downtime with attention to timeline and budget 
  • Easier insurance claim process 

Home Remodeling, Construction, and Repair

Whether you’ve suffered damage to your home, or you’re looking for an upgrade, SERVPRO of Watauga and Ashe Counties  is ready to help. We can provide a full range of construction services to complete your construction, restoration, or remodeling project.   

  • Single contact 
  • Quality workmanship 
  • Expedited process 
Interior view of commercial building under construction
Interior view of commercial building under construction

Commercial Construction

From the initial cleanup and mitigation to restoration to a full rebuild or remodel, we’re your one-stop commercial construction service. 

  • Small Office Buildings to High-Rise Buildings 
  • Restaurants, Hotels, Motels, Retail Stores 
  • Manufacturing and Industrial Complexes 
  • Government and Military Buildings 

Our team is prepared to handle any size construction job, providing inspection, estimating, and construction services. We know every minute of downtime costs you money, and we’re focused on getting your business back to business. 

Why Choose SERVPRO of Watauga and Ashe Counties for Home Restoration?


Why Choose SERVPRO

Single Contact

SERVPRO of Watauga and Ashe Counties will be your advocate from start to finish, so you don’t have to manage multiple repair teams.  

Why Choose SERVPRO

Expedited Restoration Process

We’re a one-stop shop. Your construction project will go much quicker due to our ability to coordinate construction work at the same time our professionals are mitigating. 

Why Choose SERVPRO

Quality Workmanship

Attention goes into every detail to deliver the highest quality product possible. 

Why Choose SERVPRO

SERVPRO’s Clean Build Technology

Our EPA-registered products protect you and your home with dust control, viral pathogen protection, and other decontaminants.

Why Choose SERVPRO

On-Time & On-Budget

Our professional construction service technicians will work with your insurance company.

Why Choose SERVPRO

Easier Insurance Claims Process

We help you navigate the insurance claims process, helping coordinate the paperwork for a quicker, easier experience.

Water damage can cause severe damage to drywall and other parts of your home, business, or property. So, what are the signs? Can you help prevent and repair this type of water damage? SERVPRO® provides helpful tips and steps.
Water damage can cause severe damage to drywall and other parts of your home, business, or property. So, what are the signs? Can you help prevent and repair this type of water damage? SERVPRO® provides helpful tips and steps.

Reconstruction

With reconstruction, anything impacted by water, fire, mold, or storm damage is repaired or rebuilt. From the foundation and framing to the drywall and flooring to the paint and fixtures, we’ll have your home looking “like it never even happened.”

2 men unloading a cleaning machine out of SERVPRO truck

SERV1444 Three Year usage. Limited to Internal use at corporate on digital, social and website, with three yea print usage beginning 10/1/2021
2 men unloading a cleaning machine out of SERVPRO truck

SERV1444 Three Year usage. Limited to Internal use at corporate on digital, social and website, with three yea print usage beginning 10/1/2021

Post-Construction Cleaning

Post-construction cleaning ensures a safe and healthy environment for anyone in your home. We’ll make sure all dust, debris, and other materials are removed—and that all surfaces, from ducts to carpets to countertops to windows, have been thoroughly cleaned.

Contents Packout & Storage

From clothes and furniture to photos and keepsakes, our packout and storage services will keep the contents of your home safe and secure until your construction project is complete—then we’ll bring it all back. 

several roofs covered by roof tarp after storm damage
several roofs covered by roof tarp after storm damage

Roof Tarp and Board-Up Services

During construction, your home’s roof, walls, or windows need to be secured and protected from exposure to the elements. 

  • Protect your property from further damage 
  • Help secure your home from weather, animals, and illegal entry 

What our
customers are saying

The responsiveness and professionalism of the ServPro team was exceptional. In my dealings with their mitigation team, the crew leader (Jerry) and team were knowledgeable and responsive to my questions as well as my insurance company.

B Boyd

Huge thanks to Jonathan Lee & his team for their expertise & professionalism for mitigating indoor multi-floor flooding during the purchase of home. Jonathan’s thorough, above & beyond work & communication made the difference between walking away from buying a cabin & having our dream home. We truly appreciate him!

LSKOCH5

I called ServPro and Jonathan helped me the same day. We had water damage and he knew what needed to be done and helped me along the way. Kept us in the loop with calls and texts. Also kept our insurance co. in the loop. Answered every question and we are extremely pleased with ServPro and Jonathan .

Donald Groce

Everyone has communicated and checked on things very well! Jonathan kept me informed on everything - thank you!

Kelly Moseley

As many others were affected by Helene, we were also. A huge tree went through 2 bedrooms in our guest area. Carl and Kyle took such great care of us! Always there to pick up a phone call or answer a text and made sure it was put back together exactly like it was, only better. And gained great friendships through it too!! We are huge fans of SERVPRO!!!

Bonnie Caudill

Extremely responsive with our water issue. Came out the very next day after I contacted our insurance and got the damage cut out and drying. Team kept me in the loop every step of the way. Would definitely recommend them!

Bob Cailotto

Jonathan was on top of every detail as if it was his home. I’d definitely call him anytime we need a professional who can handle major emergencies like flooding. Highly recommend him & his ServPro team!

Paula Johansen

I'd like to commend Jonathan & the Wautaga ServPro team. Jonathan was prompt, efficient and produced a high quality estimate for services. The attention to detail Jonathan demonstrated and the resulting quote was very impressive. I reached out to this team because of a trusted friend's recommendation and I'm glad I did. I will absolutely be considering Jonathan and his team for any future projects or services and would also recommend them to others.

George Banuelos

I highly recommend Servpro. They were able to restore my mom's condo perfectly after water damage. Servpro worked directly with my mom and her insurance company prior to the start of repairs. Everyone from the water mitigation team, general manager and project manager were wonderful. We couldn't have asked for a better project manager. Travis Cobb was great about communicating when contractors were going to arrive and leave each morning. They were always there at the given time. His flooring team was top notch. He was patient, kind and thorough. Overall it was a smooth and seamless process. They delivered on their promises. A heartfelt thank you to Travis and the Servpro team.

Victoria Whalen

About Us

Our Story

Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Watauga and Ashe Counties.

After years in the restoration and cleanup industry, we decided to start our own SERVPRO® franchise, which we incorporated in January 2009, just after the recession hit. The early days were challenging, but we approached every job with empathy and a commitment to quality service. Today, we proudly serve the communities of Beech Mountain, Blowing Rock, Boone, Vilas Crucis, and West Jefferson, NC. Our team operates 24/7/365 to provide disaster restoration services to our customers, always striving to make any size disaster “Like it never even happened.”

Throughout the years, we’ve had the privilege of helping numerous individuals and businesses recover from disasters, including those affected by Hurricane Helene.

Our Employees

Our mission is to build a team of skilled professionals who prioritize excellent service, fairness, and mutual respect. This principle has fueled our growth and continues to guide us as we serve our community. All of our employees are uniformed, highly trained, and ready to respond to emergencies at a moment’s notice.

We are proud to be a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs hold industry-recognized certifications. As part of SERVPRO’s national network of qualified franchises, we have the resources and expertise to tackle any disaster, no matter how large or small.

Our Services

At SERVPRO of Watauga and Ashe Counties, we offer a wide range of services to our community, with a 98% customer satisfaction rate based on surveys. Our services include:

•Commercial and residential fire, smoke, and soot damage cleanup

•Water damage restoration

•Mold mitigation and remediation

•Biohazard cleanup

•Deodorizing

•And much more!

In addition to our local efforts, we are certified as a Large Loss Restoration Team (LLRT) through SERVPRO corporate and have deployed teams to assist with major disasters, including Hurricane Florence and other large-scale events.

As a trusted partner for leading insurance companies, we are part of structured vendor programs, ensuring quality and consistency in every job.

Our State-of-the-Art Equipment

To provide the best possible outcomes for our customers, we operate an advanced textile cleaning facility and warehouse for restoring items damaged by fire, smoke, and water. Our cleaning room features commercial washers, dryers, and the Esporta cleaning system, which can restore over 85% of items previously considered non-restorable.

We also utilize ultrasonic cleaning machines, an ozone room, and a heated drying chamber to ensure precise and effective restoration of damaged materials.

Community Involvement

At SERVPRO of Watauga and Ashe Counties, we are deeply committed to the communities we serve. We encourage our team members to actively participate in local events and initiatives, supporting schools, first responders, and charitable organizations.

We are also active in community events such as festivals and parades, and we educate our community through free continuing education (CE) classes and “lunch and learn” sessions, helping clients and partners better understand our services.

Certifications

To deliver the highest quality service to our customers, we maintain the following qualifications:

•Lead Renovation, Repair, and Painting

•Lead Renovation Certified Firm

•Clean Trust (IICRC) Certified Firm

•Certified Microbial Remediation Supervisor (American Council for Accredited Certification and the Indoor Air Quality Association)

•NADCA member with two ASCS on staff

•NC licensed general contractors with unlimited license

•Accredited by the Better Business Bureau with no complaints to date

•Large Loss Restoration Team (through SERVPRO corporate)

We’re proud to serve Watauga and Ashe Counties with professionalism, care, and dedication. When disaster strikes, you can trust SERVPRO of Watauga and Ashe Counties to be there for you every step of the way.

SERVPRO Flag
Randy S. & Kim A. & Austin J. Williams

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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