Meet Our Team

Our Story

Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Watauga and Ashe Counties.

After years in the restoration and cleanup industry, we decided to start our own SERVPRO® franchise, which we incorporated in January 2009, just after the recession hit. The early days were challenging, but we approached every job with empathy and a commitment to quality service. Today, we proudly serve the communities of Beech Mountain, Blowing Rock, Boone, Vilas Crucis, and West Jefferson, NC. Our team operates 24/7/365 to provide disaster restoration services to our customers, always striving to make any size disaster “Like it never even happened.”

Throughout the years, we’ve had the privilege of helping numerous individuals and businesses recover from disasters, including those affected by Hurricane Helene.

Our Employees

Our mission is to build a team of skilled professionals who prioritize excellent service, fairness, and mutual respect. This principle has fueled our growth and continues to guide us as we serve our community. All of our employees are uniformed, highly trained, and ready to respond to emergencies at a moment’s notice.

We are proud to be a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs hold industry-recognized certifications. As part of SERVPRO’s national network of qualified franchises, we have the resources and expertise to tackle any disaster, no matter how large or small.

Our Services

At SERVPRO of Watauga and Ashe Counties, we offer a wide range of services to our community, with a 98% customer satisfaction rate based on surveys. Our services include:

•Commercial and residential fire, smoke, and soot damage cleanup

•Water damage restoration

•Mold mitigation and remediation

•Biohazard cleanup

•Deodorizing

•And much more!

In addition to our local efforts, we are certified as a Large Loss Restoration Team (LLRT) through SERVPRO corporate and have deployed teams to assist with major disasters, including Hurricane Florence and other large-scale events.

As a trusted partner for leading insurance companies, we are part of structured vendor programs, ensuring quality and consistency in every job.

Our State-of-the-Art Equipment

To provide the best possible outcomes for our customers, we operate an advanced textile cleaning facility and warehouse for restoring items damaged by fire, smoke, and water. Our cleaning room features commercial washers, dryers, and the Esporta cleaning system, which can restore over 85% of items previously considered non-restorable.

We also utilize ultrasonic cleaning machines, an ozone room, and a heated drying chamber to ensure precise and effective restoration of damaged materials.

Community Involvement

At SERVPRO of Watauga and Ashe Counties, we are deeply committed to the communities we serve. We encourage our team members to actively participate in local events and initiatives, supporting schools, first responders, and charitable organizations.

We are also active in community events such as festivals and parades, and we educate our community through free continuing education (CE) classes and “lunch and learn” sessions, helping clients and partners better understand our services.

Certifications

To deliver the highest quality service to our customers, we maintain the following qualifications:

•Lead Renovation, Repair, and Painting

•Lead Renovation Certified Firm

•Clean Trust (IICRC) Certified Firm

•Certified Microbial Remediation Supervisor (American Council for Accredited Certification and the Indoor Air Quality Association)

•NADCA member with two ASCS on staff

•NC licensed general contractors with unlimited license

•Accredited by the Better Business Bureau with no complaints to date

•Large Loss Restoration Team (through SERVPRO corporate)

We’re proud to serve Watauga and Ashe Counties with professionalism, care, and dedication. When disaster strikes, you can trust SERVPRO of Watauga and Ashe Counties to be there for you every step of the way.