Meet Our Team
All it takes is one call to SERVPRO of Watauga and Ashe Counties. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Kyle Jacumin, team member at SERVPRO of Watauga and Ashe Counties]()
Kyle Jacumin
General Manager
Kyle first joined SERVPRO in 2010 and developed many long-term relationships over the years in several locations in North Carolina. His experience in working with our Disaster Recovery Team and large losses has given him in-depth knowledge of what it takes to make it "Like it never even happened." Kyle oversees all of the production teams in Wilkes, Alleghany, Watauga, and Ashe Counties to ensure that our teams are always ready and Here to Help!
![Jonathan Lee, team member at SERVPRO of Watauga and Ashe Counties]()
Jonathan Lee
Senior Restoration Supervisor
Jonathan joined our team in 2018. He was one of our technicians before becoming one of our trained and certified crew chiefs and is now a senior restoration supervisor! He plays a critical role in the cleanup and restoration process.
![Larry Bell, team member at SERVPRO of Watauga and Ashe Counties]()
Larry Bell
Business Development
Larry excels at balancing the urgency of emergency response with a thoughtful, client-centered approach, ensuring that both commercial property owners and our internal team feel supported. His dedication to building strong relationships and providing exceptional service makes him an invaluable member of SERVPRO Wilkes & Alleghany and Watauga & Ashe County teams!
![Travis Cobb, team member at SERVPRO of Watauga and Ashe Counties]()
Travis Cobb
Construction Superintendent
Travis has been a SERVPRO team player since he joined in 2024. hands-on professional with an exceptional ability to coordinate crews, materials, and deadlines, all while maintaining excellent customer communication. He assists our teams with operational efficiencies to ensure a smooth workflow for our residential and commercial customers. Whatever our team needs, he's willing to jump in and help!
![Matt Valliere, team member at SERVPRO of Watauga and Ashe Counties]()
Matt Valliere
Restoration Manager
Matt has been a valued member of the SERVPRO Team Williams family since joining the team in 2019. His commitment, positive attitude, and willingness to go above and beyond make him an integral part of our SERVPRO family and a trusted team member for both colleagues and customers.
![Erica Boustead, team member at SERVPRO of Watauga and Ashe Counties]()
Erica Boustead
Director of Business Development
As Director of Business Development, Erica leads our marketing and sales team with a focus on growth, strategy, and community impact. Erica manages our team of reps, oversees digital marketing efforts, and builds strong relationships throughout the community to keep SERVPRO top of mind when disaster strikes.
What our
customers are saying
Wesley, Andrew, Jerrys(both), and Larry are awesome!!
I want to give a shout-out to Alan at SERVPRO for his honesty, professionalism, and outstanding customer service. I reached out because of a kerosene odor in my workshop that was seeping into my master bedroom and bathroom, and Alan had his crew come out to help. From the beginning, he was upfront, realistic, and genuinely focused on helping me rather than just making a sale. He took the time to explain the process, set realistic expectations, and made it clear that my best interest was his priority. That kind of honesty and integrity is rare these days! Thank you, Alan, for being someone who truly cares about your customers. SERVPRO, you have a good one on your team! ~ Lydia 🪬🧘🏻♀️🧿
The responsiveness and professionalism of the ServPro team was exceptional. In my dealings with their mitigation team, the crew leader (Jerry) and team were knowledgeable and responsive to my questions as well as my insurance company.
Huge thanks to Jonathan Lee & his team for their expertise & professionalism for mitigating indoor multi-floor flooding during the purchase of home. Jonathan’s thorough, above & beyond work & communication made the difference between walking away from buying a cabin & having our dream home. We truly appreciate him!
I called ServPro and Jonathan helped me the same day. We had water damage and he knew what needed to be done and helped me along the way. Kept us in the loop with calls and texts. Also kept our insurance co. in the loop. Answered every question and we are extremely pleased with ServPro and Jonathan .
Everyone has communicated and checked on things very well! Jonathan kept me informed on everything - thank you!
As many others were affected by Helene, we were also. A huge tree went through 2 bedrooms in our guest area. Carl and Kyle took such great care of us! Always there to pick up a phone call or answer a text and made sure it was put back together exactly like it was, only better. And gained great friendships through it too!! We are huge fans of SERVPRO!!!
Extremely responsive with our water issue. Came out the very next day after I contacted our insurance and got the damage cut out and drying. Team kept me in the loop every step of the way. Would definitely recommend them!
Jonathan was on top of every detail as if it was his home. I’d definitely call him anytime we need a professional who can handle major emergencies like flooding. Highly recommend him & his ServPro team!
About Us
Our Story
Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Watauga and Ashe Counties.
After years in the restoration and cleanup industry, we decided to start our own SERVPRO® franchise, which we incorporated in January 2009, just after the recession hit. The early days were challenging, but we approached every job with empathy and a commitment to quality service. Today, we proudly serve the communities of Beech Mountain, Blowing Rock, Boone, Vilas Crucis, and West Jefferson, NC. Our team operates 24/7/365 to provide disaster restoration services to our customers, always striving to make any size disaster “Like it never even happened.”
Throughout the years, we’ve had the privilege of helping numerous individuals and businesses recover from disasters, including those affected by Hurricane Helene.
Our Employees
Our mission is to build a team of skilled professionals who prioritize excellent service, fairness, and mutual respect. This principle has fueled our growth and continues to guide us as we serve our community. All of our employees are uniformed, highly trained, and ready to respond to emergencies at a moment’s notice.
We are proud to be a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs hold industry-recognized certifications. As part of SERVPRO’s national network of qualified franchises, we have the resources and expertise to tackle any disaster, no matter how large or small.
Our Services
At SERVPRO of Watauga and Ashe Counties, we offer a wide range of services to our community, with a 98% customer satisfaction rate based on surveys. Our services include:
•Commercial and residential fire, smoke, and soot damage cleanup
•Water damage restoration
•Mold mitigation and remediation
•Biohazard cleanup
•Deodorizing
•And much more!
In addition to our local efforts, we are certified as a Large Loss Restoration Team (LLRT) through SERVPRO corporate and have deployed teams to assist with major disasters, including Hurricane Florence and other large-scale events.
As a trusted partner for leading insurance companies, we are part of structured vendor programs, ensuring quality and consistency in every job.
Our State-of-the-Art Equipment
To provide the best possible outcomes for our customers, we operate an advanced textile cleaning facility and warehouse for restoring items damaged by fire, smoke, and water. Our cleaning room features commercial washers, dryers, and the Esporta cleaning system, which can restore over 85% of items previously considered non-restorable.
We also utilize ultrasonic cleaning machines, an ozone room, and a heated drying chamber to ensure precise and effective restoration of damaged materials.
Community Involvement
At SERVPRO of Watauga and Ashe Counties, we are deeply committed to the communities we serve. We encourage our team members to actively participate in local events and initiatives, supporting schools, first responders, and charitable organizations.
We are also active in community events such as festivals and parades, and we educate our community through free continuing education (CE) classes and “lunch and learn” sessions, helping clients and partners better understand our services.
Certifications
To deliver the highest quality service to our customers, we maintain the following qualifications:
•Lead Renovation, Repair, and Painting
•Lead Renovation Certified Firm
•Clean Trust (IICRC) Certified Firm
•Certified Microbial Remediation Supervisor (American Council for Accredited Certification and the Indoor Air Quality Association)
•NADCA member with two ASCS on staff
•NC licensed general contractors with unlimited license
•Accredited by the Better Business Bureau with no complaints to date
•Large Loss Restoration Team (through SERVPRO corporate)
We’re proud to serve Watauga and Ashe Counties with professionalism, care, and dedication. When disaster strikes, you can trust SERVPRO of Watauga and Ashe Counties to be there for you every step of the way.