Specialty Cleaning Services

When your home or business needs specialized cleaning, our trained technicians are Here to Help®.

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Cleaning Services
  • Highly-Trained Restoration Technicians
  • Easier Insurance Claim Process
  • Faster to any size disaster™

Here to Help® 24/7

SERVPRO of Watauga and Ashe Counties
Our Google Reviews
(828) 616-5866
4.9
(70 reviews)

Your Local Specialty Cleaning Company

Our team of experienced professionals can safely clean your property using advanced technology with care and compassion. Our professionals follow all applicable laws and safety guidelines. Our specialty cleaning services include:

  • Air duct and HVAC cleaning
  • Biohazard and crime scene cleanup
  • Virus and Pathogen cleaning
  • Document Restoration
  • Odor Removal
  • Graffiti and vandalism cleaning

Air Duct Cleaning and HVAC Service

Keeping your air ducts and HVAC ducts in top condition is an important part of preserving the comfort and functionality of your residence or business. We provide air duct and HVAC duct cleaning so you can help ensure you are providing quality air to your family and employees.

  • Allergen, pollen, and other contaminant removals
  • Dirt, dust, and debris removal

Biohazard Removal and Crime Scene Cleanup

If a crime scene, accident, or other event leaves biohazards present, our team will respectfully and carefully clean the space using the required standards.

  • Blood and body fluid
  • Hoarding cleanup
  • Death and suicide
  • Chemical, tear gas, pepper spray residue
  • Illicit substances (services vary)
  • Fire extinguisher residue
A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Sewage Cleanup

Sewage backups are stressful and hazardous. They can cause significant damage and often contain harmful viruses, bacteria, and other microbes. Sewage backups should be considered a true emergency. With specialized training and equipment, SERVPRO offers:

  • 3 Stage Professional Remediation Process
  • 24/7 Emergency Response
  • Streamlined Insurance Process

Viruses & Pathogens Cleaning

Through our Certified: SERVPRO Cleaned program, we offer a specialized viral pathogen deep cleaning service that ensures that you and your space are both healthy and clean. SERVPRO can assist with C diff, HIV-1, Norovirus, MRSA, and many other viruses and bacteria.

Packout and Contents Restoration

Fire, floods, storms and other events damage more than just your home or business. They can damage what’s inside it, everything from furniture and appliances to family heirlooms or important business documents. We immediately transport all contents to our secure storage and restoration facility where they’re inventoried, cleaned and repaired, and stored until they’re ready to return.

Document Restoration Services

When your home or business experiences water and fire damage, or perhaps mold or biohazard dangers, your documents may become compromised. Our document restoration service may help salvage your valued items, including;

  • Photograph restoration
  • Certificate restoration
  • Financial document restoration
  • Vital document restoration

Odor Removal Service

When your home or business is struck by an unpleasant odor, our team will use proprietary cleaning solutions, techniques, and equipment to ensure your property gets back to smelling fresh.

  • Mold smell removal
  • Fire smoke odor removal
  • Cigarette and cigar smoke removal
  • Pet odors and more

Vandalism Cleanup and Graffiti Removal Service

When vandalism or graffiti strikes your home or business, our professionals are prepared to handle all levels of damage. Our professional team will arrive onsite and immediately begin the cleanup and restoration process. Our professionals remediate spray-painted graffiti from walls, and can also clean:

  • Driveway and walkway cleaning
  • Asphalt and concrete cleaning
  • Metal, masonry, brick, and stone cleaning
  • Glass, plastic, wood cleaning

What our
customers are saying

The responsiveness and professionalism of the ServPro team was exceptional. In my dealings with their mitigation team, the crew leader (Jerry) and team were knowledgeable and responsive to my questions as well as my insurance company.

B Boyd

Huge thanks to Jonathan Lee & his team for their expertise & professionalism for mitigating indoor multi-floor flooding during the purchase of home. Jonathan’s thorough, above & beyond work & communication made the difference between walking away from buying a cabin & having our dream home. We truly appreciate him!

LSKOCH5

I called ServPro and Jonathan helped me the same day. We had water damage and he knew what needed to be done and helped me along the way. Kept us in the loop with calls and texts. Also kept our insurance co. in the loop. Answered every question and we are extremely pleased with ServPro and Jonathan .

Donald Groce

Everyone has communicated and checked on things very well! Jonathan kept me informed on everything - thank you!

Kelly Moseley

As many others were affected by Helene, we were also. A huge tree went through 2 bedrooms in our guest area. Carl and Kyle took such great care of us! Always there to pick up a phone call or answer a text and made sure it was put back together exactly like it was, only better. And gained great friendships through it too!! We are huge fans of SERVPRO!!!

Bonnie Caudill

Extremely responsive with our water issue. Came out the very next day after I contacted our insurance and got the damage cut out and drying. Team kept me in the loop every step of the way. Would definitely recommend them!

Bob Cailotto

Jonathan was on top of every detail as if it was his home. I’d definitely call him anytime we need a professional who can handle major emergencies like flooding. Highly recommend him & his ServPro team!

Paula Johansen

I'd like to commend Jonathan & the Wautaga ServPro team. Jonathan was prompt, efficient and produced a high quality estimate for services. The attention to detail Jonathan demonstrated and the resulting quote was very impressive. I reached out to this team because of a trusted friend's recommendation and I'm glad I did. I will absolutely be considering Jonathan and his team for any future projects or services and would also recommend them to others.

George Banuelos

I highly recommend Servpro. They were able to restore my mom's condo perfectly after water damage. Servpro worked directly with my mom and her insurance company prior to the start of repairs. Everyone from the water mitigation team, general manager and project manager were wonderful. We couldn't have asked for a better project manager. Travis Cobb was great about communicating when contractors were going to arrive and leave each morning. They were always there at the given time. His flooring team was top notch. He was patient, kind and thorough. Overall it was a smooth and seamless process. They delivered on their promises. A heartfelt thank you to Travis and the Servpro team.

Victoria Whalen

About Us

Our Story

Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Watauga and Ashe Counties.

After years in the restoration and cleanup industry, we decided to start our own SERVPRO® franchise, which we incorporated in January 2009, just after the recession hit. The early days were challenging, but we approached every job with empathy and a commitment to quality service. Today, we proudly serve the communities of Beech Mountain, Blowing Rock, Boone, Vilas Crucis, and West Jefferson, NC. Our team operates 24/7/365 to provide disaster restoration services to our customers, always striving to make any size disaster “Like it never even happened.”

Throughout the years, we’ve had the privilege of helping numerous individuals and businesses recover from disasters, including those affected by Hurricane Helene.

Our Employees

Our mission is to build a team of skilled professionals who prioritize excellent service, fairness, and mutual respect. This principle has fueled our growth and continues to guide us as we serve our community. All of our employees are uniformed, highly trained, and ready to respond to emergencies at a moment’s notice.

We are proud to be a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs hold industry-recognized certifications. As part of SERVPRO’s national network of qualified franchises, we have the resources and expertise to tackle any disaster, no matter how large or small.

Our Services

At SERVPRO of Watauga and Ashe Counties, we offer a wide range of services to our community, with a 98% customer satisfaction rate based on surveys. Our services include:

•Commercial and residential fire, smoke, and soot damage cleanup

•Water damage restoration

•Mold mitigation and remediation

•Biohazard cleanup

•Deodorizing

•And much more!

In addition to our local efforts, we are certified as a Large Loss Restoration Team (LLRT) through SERVPRO corporate and have deployed teams to assist with major disasters, including Hurricane Florence and other large-scale events.

As a trusted partner for leading insurance companies, we are part of structured vendor programs, ensuring quality and consistency in every job.

Our State-of-the-Art Equipment

To provide the best possible outcomes for our customers, we operate an advanced textile cleaning facility and warehouse for restoring items damaged by fire, smoke, and water. Our cleaning room features commercial washers, dryers, and the Esporta cleaning system, which can restore over 85% of items previously considered non-restorable.

We also utilize ultrasonic cleaning machines, an ozone room, and a heated drying chamber to ensure precise and effective restoration of damaged materials.

Community Involvement

At SERVPRO of Watauga and Ashe Counties, we are deeply committed to the communities we serve. We encourage our team members to actively participate in local events and initiatives, supporting schools, first responders, and charitable organizations.

We are also active in community events such as festivals and parades, and we educate our community through free continuing education (CE) classes and “lunch and learn” sessions, helping clients and partners better understand our services.

Certifications

To deliver the highest quality service to our customers, we maintain the following qualifications:

•Lead Renovation, Repair, and Painting

•Lead Renovation Certified Firm

•Clean Trust (IICRC) Certified Firm

•Certified Microbial Remediation Supervisor (American Council for Accredited Certification and the Indoor Air Quality Association)

•NADCA member with two ASCS on staff

•NC licensed general contractors with unlimited license

•Accredited by the Better Business Bureau with no complaints to date

•Large Loss Restoration Team (through SERVPRO corporate)

We’re proud to serve Watauga and Ashe Counties with professionalism, care, and dedication. When disaster strikes, you can trust SERVPRO of Watauga and Ashe Counties to be there for you every step of the way.

SERVPRO Flag
Randy S. & Kim A. & Austin J. Williams

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
Variant served: ControlVariant served: Test