SERVPRO of St. Mary's County

I contacted Serv pro and they came out right away and let me know the entire process they answered all my questions and within the week the job was started. Thanks to each and every one who helped in getting the job done.And thanks to Casey for the prompt communication in making sure things ran smoothly.The job turned out great and I could not be happier with their service.I would 100% recommend this company.

I couldn’t be happier with the service we received from Ricky and Shannon of Servpro. We were gone for a few weeks and when we returned discovered a leak in the basement. We called Servpro and they were able to get out that same day. When they arrived, they immediately started working, addressing the problem and mitigating water damage before we had any major issues (ie mold). We really appreciate the completeness of their work, professionalism, and their work ethic.

Chad and his team helped resolve a non functioning, and complex condo dryer vent for us. They were timely, thorough, and professional.

Great experience today, the team was very timely in their arrival and worked efficiently and professionally

Very professional and efficient.

Tim did a great job cleaning our carpets both upstairs and down. He was on time and he and his crew were courteous and efficient. We have used them numerous times and we’re very satisfied.

Our experience with SERVPRO of St. Mary’s & Calvert Counties included excellent personnel and workmanship, along with some frustrating coordination, estimating, and quality-control issues. The finished basement looks fantastic, and despite the issues below, we would use them again. Frank handled the initial cleanup and damage assessment. He was prompt, friendly, communicative, and gave helpful recommendations without pressuring us to use SERVPRO for reconstruction. Dylan, our estimator, and Kanyn, our project supervisor, were both personable and knowledgeable. Kanyn was especially responsive throughout the project. Casey was kind and professional, and Robby maintained communication during the contents portion. The flooring installation by Edgar and his crew was spectacular. We upgraded from carpet to LVP throughout the finished basement, including the bedrooms, bathroom, and stairs. The flooring completely transformed the space and their work deserves recognition. The project did have several coordination issues. Some delays were understandable, such as insurance approvals and personnel availability, while others appeared avoidable. There were delays in estimate submissions, an initial submission missing an attachment, difficulty obtaining updated estimates, and occasional communication breakdowns between departments. The flooring and coordinating stair components also were not thoroughly vetted before estimating. We ultimately researched and located a compatible stair nose ourselves, and I identified a significant quantity error in the estimate that could have materially increased the final bill. It was corrected, but it raised concerns about attention to detail. The pack-out crew was courteous and treated our belongings respectfully, but the process seemed disorganized at times. The pack-back experience was much better: two gentlemen returned our belongings efficiently, carefully staged everything where requested, and completed the unloading quickly. Two items were damaged during contents handling; the damage was documented and I am still awaiting the outcome. Although the main flooring installation was excellent, some finishing details initially fell short. Several sections of shoe molding had misaligned miters, exposed or unfinished cuts, and visible gaps beneath the trim or around door jambs. Minor debris and paint splatter were also left behind. Kanyn did offer a final walkthrough, which I declined because of scheduling and told him I would reach out if I found anything. After I documented the issues, SERVPRO chose to stand behind its warranty rather than provide a workmanship credit. Kanyn and Casey personally returned, inspected the concerns, and the corrections were completed to our satisfaction. The final billing process also required close review. I found charges for work that had not been performed, including bathroom flooring removal, vanity toe-kick removal/reset, and door/window trim painting. I also questioned the post-construction cleaning charge because I still had to sweep, mop, and remove paint splatter myself. SERVPRO revised the estimate, removed the applicable charges, and reduced the cleaning allowance. Overall, every employee I dealt with was polite and personable, and the primary flooring installation exceeded my expectations. The biggest areas for improvement are coordination, communication between departments, estimating accuracy, material verification, and final quality control. The process required more homeowner involvement than expected, but SERVPRO ultimately stood behind its work and addressed the concerns we raised. Our basement looks fantastic, and we appreciate everyone who contributed to the final result.

I want to shout out Frank Turner and his staff for coming out so quickly to take care of our needs! I appreciate it more than you realize. Even though I’ll be displaced for a few months, I do appreciate you coming out within hours of me calling you