SERVPRO of Hunt Valley and Towson East

I was not present for this part of the operation but I’m sure it was taken care of the best they could do for now. Thank you for the service you are providing.

Alex and Jose arrived as expected and got right to work. It is a big hole in the ceiling, but they feel they cleaned all the bad stuff out. They did a great job cleaning up and left no mess. They also tented the area, left us zipper Access , which was helpful.

I recently experienced a water leak from my HVAC system this happened in my basement the leak seeped from the washing room through a wall into a spare room. Jose and Alex responded to the situation and were both exceptionally professional and courteous. They meticulously cleaned up the mess, inspected the drywall, removed all the wet carpet, and set up drying equipment. They truly turned a stressful situation into a manageable one. I want to express my sincere gratitude to both of them for their outstanding service.

Surprisingly, I didn't expect to get a technician on the same day I put in the service request, but I did. I thought the technician was coming to evaluate the damage and give me an appointment as to when the team would move in to clean up; I was mistaken. Two techs came to my home at 7PM and immediately went to work. They cleaned up the debris completely and cut off the damp gypsum board in the ceiling and walls, removed tiles from the flooded area, completely exposed the wet wood before setting up blower fans and de-humidifiers. Two days later, when I thought the wood is dry enough and asked if I could shut off the fans, they told me NO! They had to measure moisture content with a meter before approving installation of any new floors or tiles. I couldn't be happier with their diligence, hard work and high standards of workmanship. Simply amazing crew!!!

Alex n Jose was the best they explained everything thoroughly. They were very supportive of my situation. They also explained everything that was being done to great guys. I recommend them to go to everyone’s home Servpro y’all are in very good hands with Alex and José.

Jamie was fast, respectful and walked me through the process multiple times. He definitely made a stressful process easier!

Dan and Philip spent nearly two hours this morning listening to every concern I had and looking comprehensively at the damage through my house. Truly the only company thus far who have made me feel like we’re in good hands.

ServPro of Hunt Valley and Harford County does amazing work and were extremely professional from initial estimate to job completion. I worked with Brian and Maddie after moving into a new home and discovering a bunch of unremediated water damage and accompanying mold in my basement. They were professional, detailed, courteous, and extremely hardworking. They removed all unsalvagable material and dried/cleaned eveything else following mold remediation standards of cleaning. They went above and beyond to make sure the job was done right and have truly made my month through their great work.