About Us
SERVPRO of Upper Cape Cod and The Islands is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.
Here to Help® 24/7
About Us
SERVPRO in Falmouth, MA
At SERVPRO, we’re more than just a name on the truck—we’re Bill and Beth Russell, your neighbors right here on the Upper Cape and the Islands. After over 25 years in the construction industry, we opened our SERVPRO doors in 2008 with a simple mission: to deliver fast, honest, high-quality restoration services when people need them most.
From historic homes in Falmouth to island cottages and coastal businesses across Barnstable, Dukes, and Nantucket counties, we’ve handled everything from flooded basements to soot-covered attics. And we’ve built our reputation on three timeless values: hard work, fair pricing, and impeccable customer service.
We know first-hand how disruptive fire, water, or storm damage can be. That’s why we’ve created a full-service solution—from emergency response to in-house reconstruction—to make the recovery process seamless. Our goal? To restore not just your property, but your peace of mind. Like we always say, it’s not truly done until it’s “Like it never even happened.”
Why Falmouth Trusts SERVPRO
- Locally owned, community-driven – We live where we work and treat every job like it’s for family.
- Decades of hands-on experience – Over 25 years in construction, plus 15+ years in restoration.
- Full-spectrum restoration – Water, fire, smoke, and storm damage cleanup and complete rebuilds.
- Preferred by professionals – Trusted by insurers, property managers, and trade partners.
Our IICRC-certified team is always ready to respond—24/7, rain or shine—with the tools, training, and local knowledge needed to restore thoroughly and efficiently.
From Main Street shops to waterfront homes, when disaster hits, you don’t need more stress. You need a team that shows up ready, equipped, and all in. We’re that team.
Want to learn how SERVPRO can help you bounce back and breathe easier? We’re here when you need us.
— Bill and Beth Russell
General Contractor’s License: #CS-108357
Service Area
Certifications
- CCT - Carpet Cleaning Technician
- ECTP - Employee Certification Training Program
- RRRP - Lead-Based Paint Activities and Renovation
- AMRT - Applied Microbial Remediation Technician
- RRT - Carpet Repair & Reinstallation Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- IICRC Certified Firm
- CMT - Certified Mold Technician
- ASD - Applied Structural Drying Technician
- OSHA - 10-hour General and/or Construction Industry Training Program
- WRT - Water Damage Restoration Technician
- RCT - Rug Cleaning Technician
- OCT - Odor Control Technician
Licenses
Payment Info
The following cards are accepted:Awards
- BUSINESS OF THE YEAR-CAPE COD CANAL REGION CHAMBER OF COMMERCE
- Cape Cod's Best Community's Choice Awards Winner for Restoration
- Nominee for 2014 SCORE Business of the Year
- Cape Cod's Best Community's Choice Awards Winner for Restoration
Affiliations
- ABWA -American Business Women's Association
- Nantucket Chamber of Commerce, Ambassador Committee
- Cape Cod Chamber of Commerce
- Cape Cod Canal Region Chamber of Commerce, Board of Directors
- IICRC
- American Red Cross-Cape Cod and Islands Chapter
- Cape Cod Insurance Agents Association
- Edgartown Board of Trade
- MAIW-Massachusetts Association of Insurance Women
- Falmouth Chamber of Commerce, Chairperson for Ambassador Committee
- Martha's Vineyard Chamber of Commerce, Board of Directors
- SOMWBA - State Office of Minority and Women Business Assistance
- Cape and Plymouth Business
- Cape Cod Hoarding Task Force
- Cape Cod Young Professionals
What our
customers are saying
We had SERVPRO come and clean out all our vents and dryer hose and vent. They came on time and did a really thorough job. There was no mess after they left. These young men were very nice and professional. SERFPRO is a wonderful company to handle any job you need. I highly recommend them.
Fast and professional
Hired them for basement cleanup. Both the estimator and cleaning crew were extremely timely and professional. The crew was timely, efficient, thorough, and explained their procedures throughout the job. I would definitely hire them again.
As a property manager on Nantucket, I have been working with this team for the past 8 years and have always been impressed with not only the quality of work but what’s most important to me is their communication and availability. From start to finish I know the job is going to be completed to the highest standards of my clients. With their professionalism and knowledge of how to correctly handle each job the final product far exceeds any of the competition, I wouldn’t consider calling anyone else.
I was away when the water damaged occured at my home. Thankfully, it was discovered by my neighbor who immediately contacted my family. My family then contacted ServPro Upper Cape Cod. Their response was immediate and the remediation process initiated. All the employees I interacted with were extremely courteous and professional. Both Will (field) and Kristy (office) were very quick to respond to my many questions and concerns. Will went above and beyond to help me understand the situation, what they could do and how he and his team would accomplish it. He worked around my schedule to meet me at my home to physically show me and to explain what remediation procedures were done and the results. I would highly recommend them to family and friends.
Everyone is so kind and professional. I can’t say enough about them all Kristy Colette Meredith Will Bill Richard Johnny and Kevin. I am sure there are more behind the scenes that I have not met yet. We are so happy we hired this group of professionals!
We were very please with the quality of the work and the professional manner that everyone showed. The people were very skilled in their areas of expertise. The scheduling of the work was the weakest area.
I have used Servpro for a couple properties I caretake; they have done a great job. Really fast, great pricing and really easy to work with. I will use them again in the future for my caretaking properties! Thank you Servpro!
I cannot say enough about the amazing service that I received from Andrew and Zek at ServPro today. I got to my dad’s house and there was 4 inches of water in the basement. I called Will and he had the guys here in no time. They have taken care of everything AND are kind, compassionate and hard working. I hope to never go through this again, but if I do-I will call ServPro and ask to have Andrew and Zek come. Best guys.