Emergency Water Extraction & Structural Drying Services

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SERVPRO of Hampshire County

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(413) 324-1300

4.8

(165 reviews)

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(413) 324-1300

Trusted Water Extraction and Structural Drying Specialists

From a small pipe leak to catastrophic flooding, water can damage the foundation, floors, and walls of your home or business, not to mention the belongings inside. And mold growth can begin in a couple days.  

There’s not a minute to lose. Quick response can keep a bad, potentially hazardous situation from getting worse. At SERVPRO, water extraction (also known as water removal) is a key part of our water damage restoration process. Using powerful pumps and truck-mounted vacuum units, we can quickly remove hundreds or thousands of gallons of water.

From there, structural drying begins. Using the latest drying systems, from targeted heat to controlled airflow, we’ll make sure your property is dried to the industry standard to maintain structural stability and avoid further damage.

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Why Water Extraction and Structural Drying?

Water extraction is exactly what it sounds like: removing excess water from your home or business after a water emergency like a flood, leak, or backup. Structural drying removes any excess, hidden moisture that has been absorbed by structural components throughout the home.  Water extraction and structural drying are essential to:

Prevent Mold Growth

Mold can start growing in just 24 to 48 hours. Once that growth begins, spores can spread quickly, leading to health risks and expensive cleanup and restoration.

Minimize Structural Damage

Standing water can weaken the structural integrity of your home or business. This can make your floors, walls, and ceilings warp, deteriorate, and even collapse. Structural repairs can be extremely expensive and disruptive.

Prevent Odors

Thoroughly drying your home after water damage will reduce the chances of unhealthy mold and mildew, along with the persistent musty smells that come with them. 

Preserve Your Belongings

After a water-related event, your furniture, electronics, valuables, and important papers can be damaged or ruined. It’s important to get the contents of your home out of harm’s way.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

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What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.

165 Reviews

4.8

Leave Us A Review

Beverly John

4 months ago

I cannot express enough how grateful I am for Matt who overseen Alex JN one were wonderful. I felt completely Comfortable with them in my house. They were very respectful to us and our furniture and surroundings. Their work was awesome Alex, the very very hard worker along with the other two. We had an ice damn leak And it affected three rooms two rooms we had to have the walls removed outside walls all three rooms. The total ceilings had to come down. They also found asbestos and the team they had to do that was fantastic. I have extremely heavy furniture and they had three rooms to move and they did it on a hot day in the 90s without a complaint. I had questions that Matt answered immediately into my liking. I think they were wonderful. It did take a while to complete my job, but it was. They were consistent every day. Thank you so very much and I highly highly recommend them.

Jules Oscar Gaudreau III

6 months ago

Very happy with the outcome of the restoration & repair. My water heater failed and ServPro was on site just a few hours later for extraction and drying. Their quick response helped to keep this a small loss and the crews did an excellent job replacing the water-damaged carpet and repairing and painting baseboards and drywall. Sincerely appreciate the great work from Amber, Lou, Austin, Megan, and all the other members of the ServPro team who helped to get my basement back into shape!

Scott Allard

7 months ago

The team at SP was awesome. Amber, Dani, & Lou (just to name a few) were on-point from Day #1. The repairs look better than the original. Will use them again. I highly recommend their services.

Charles & Scarlett

8 months ago

We had a spill. We called ServPro of Hampshire County, MA and our call was immediate handled by Daniella. Within a day a representative was sent to the house to estimate the work. Our home is forty miles north of their location. We received a written proposal by email and a crew came to do the work. All done and completed professionally by phone and in person. I highly recommend Kevin and his team.

Peter Babinski

8 months ago

From start (oh no, our cellar is flooded and it’s Sunday evening!) to a clean, beautifully restored cellar at the end of- all of the people associated with ServPro were fabulous. Professional, timely and incredibly helpful. Really hope not to need their services in the future, but in the event we do- they will be the first call! Thank you Megan, Lou, Bob and the rest of the dynamite employees!

Lee

9 months ago

i had a chemical spill in my vehicle which interacted with other solvents and created a chlorine gas. It was bleach tht initially spilled due to someones irressponsibility . Serv pro came right out and evaluated . The smell was burning my eyes tearing and causing reactions to a person like myself with autoimmune diseases. serv pro did a biohazard detailwhich is what was required.The leak seeped to the floor boards those were cleaned too. Very bad spill. I instantly felt better when they were complete and i returned into the car. I was so appreciative as i had appointments, work , etc. and no more symptoms. They were patient and answered all my questions. They specialize in all detailing which makes them stand above the rest. They are truly a life saver, truly. The chemical would not thave cleared without proper treatment . It just made me very sick.

Sophie Leger

11 months ago

Very professional and friendly staff! My husband, Fleet, and I were very happy with the results!

Kristie Nathanson

12 months ago

Erica and her team were awesome! It sucks to have them come mop up a mess but Erica and her team were amazing - pleasant, respectful, hardworking and very professional. I would highly recommend the Belchertown team!!

Julia McDougal Ronconi

12 months ago

You don’t want to need them but, if you do, I can recommend Servpro. They responded to water damage promptly and effectively. Can’t say enough good things about Amber! We had an unfortunate packing mishap and they owned the mistake and corrected it. Professional and pleasant interactions with Kevin. I wouldn’t hesitate to work with them again (and hope I won’t ever need to!)

SERVPRO Water Extraction & Structural Drying Knowledge Center

What equipment does SERVPRO use for water extraction?

When it comes to water extraction, SERVPRO technicians have both the very latest and the tried-and-true at their disposal:

Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.
Infrared cameras find “hidden” water behind walls and ceilings.
Submersible and gas-powered pumps are used for continuous pumping of high-level water.
Truck-mounted and portable extraction units perform efficient water removal.

After water damage, how long does it take for mold to grow?

It’s important to begin water extraction and drying immediately, since mold growth can begin just 24-48 hours after water was introduced to your home.

What’s a sump pump and what does it do?

A sump pump is a mechanical pump, often placed in a basement or crawlspace, to remove water as it accumulates in a sump pit. As the water level rises, it trips a float switch, turns on the pump, and sends the excess water away from the structure. Sump pumps help keep your basement dry and protect your home from water damage.

How long does water extraction take?

In most residential cases, water extraction takes one to three days. It depends on factors such as:

The water source
The amount of water
How much of the home is affected
Affected materials in the home like carpet, furniture, and drywall

What drying equipment does SERVPRO use?

SERVPRO technicians use industrial-grade dehumidifiers to help prevent secondary water damage like swelling and warping of floors, walls, and furniture. They use high-speed air movers to create airflow across walls, carpets, pads, and furniture, in order to accelerate the evaporation of moisture. Moisture mapping is also used to locate hidden areas that need drying. 

After water removal, how long does it take to dry out a home?

The drying process begins after standing water is removed. Drying typically takes three days to a week. But it can take longer, depending on: 

Type of material: wood, drywall, and other porous materials soak up more moisture and take longer to dry. 
Humidity levels: the higher the humidity, the longer the drying time. 
Saturation level: If the home is heavily saturated, drying will take longer (giving mold a chance to grow).

Is structural drying needed after a small leak?

The amount of water you see may not be the entire picture. What’s important is not just the amount, but where the water went. A small amount of water that enters a wall, cabinetry, or flooring is often harder to detect and completely dry. Over time, that small amount of moisture can weaken the supporting materials in your home.

Should I open my windows to help with structural drying?

When the outside air is too humid, or the property needs to be kept secure, it’s best to keep the windows closed. In the case of a more humid area, such as Florida, opening windows might increase the drying time. 

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