Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Chelmsford / Westford and SERVPRO of Billerica / Tewksbury

Our Google Reviews
(978) 256-4225
4.8
(62 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Chelmsford / Westford and SERVPRO of Billerica / Tewksbury we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Kevin and his team came in and took care of everything!  My office was completely full of water, everything ruined!  Within hours machines running and destroyed items removed!  Space was dry and ready for renovations within a week!

Tim
Chelmsford

Came home from Christmas vacation to find that my pipes had frozen, broke, then thawed and flooded my house.  Called Kevin at 8pm on Sunday.  He was out to the house within 2 hours to start the process of clean up.  Also helped us through the process of rebuilding.  Couldn't be happier with the service that I received.

Russell
Pepperell

Thank you to Kevin and his crew for quickly responding to our home for tree removal and clean up. We had a tree fall on our home this past spring which caused damage to our roof and deck. They responded quickly and cleaned up the tree and covered or roof so that rain water wouldn’t come in. Thank you Kevin! 

Paul
Westford

After this last storm mixed with the spring thaw we ended up getting a large amount of water in our basement. We contacted SERVPRO and they came and cleaned our basement and made sure it was dry. The guys were very knowledgeable and friendly, which made our stressful situation a little easier to handle. Thank you for coming and easing our minds. 

Bob
Townsend

Hi Kevin and crew! 

Thank you for helping us remove the trees fallen in our yard and driveway after our last snow ice storm! You came quickly and everyone was so nice. Thank you very much! 

Sam 

Samantha
Pepperell

We were devastated when the upstairs bathroom toilet overflowed and leaked into the floor below. Kevin and his guys came quickly and cleaned up the mess and replaced damaged sheet rock and flooring. They did a fantastic job. 

Venissa
Chelmsford

After water entered our home this past May we called Kevin to come in a help clean it up. He responded quickly and jumped right into cleaning up the mess. Thank you for your quick response. 

Bob
Chelmsford

I just wanted to let you know that I recently had a small flood in my house the same week my wife went into labor. To say that it was really poor timing is an understatement. However, in all that chaos your team led by Chris was awesome. He called me each morning to check in before he came over and was always on time. The morning my wife went into labor he was incredibly accommodating and worked with my cousin to test the damage. He always made sure that whatever machines were required and tapings had to go up were always done in a manner that got the job done but stayed out of the way of my family (two kids under 6, two dogs, and a very pregnant wife). He and his crew are a great example of what people want to have arrive at the door when an emergency happens.
I cannot thank you and Chris enough, except to recommend that he get some kind of reward or acknowledgement by the company overall.

Thank you again for your company’s help.

Matt
Westford

If you are reading this review -and considering SERVPRO of Chelmsford/Westford for work
- I want to assure you that they did a great job at a very reasonable rate!!

I worked with Kevin after some water damage at my property that extended to my neighbor.This was probably one on the most stressful times. Even when the scope of work was about to grow or we had to work around a difficult tenant. Work was completed on time and I was kept upto date on progress.

I highly recommend SERVPRO. Thank you Kevin!!

Gil
Groton

Kevin and his team came in and took care of everything!  My office was completely full of water, everything ruined!  Within hours machines running and destroyed items removed!  Space was dry and ready for renovations within a week!

Tim
Chelmsford

Came home from Christmas vacation to find that my pipes had frozen, broke, then thawed and flooded my house.  Called Kevin at 8pm on Sunday.  He was out to the house within 2 hours to start the process of clean up.  Also helped us through the process of rebuilding.  Couldn't be happier with the service that I received.

Russell
Pepperell

Thank you to Kevin and his crew for quickly responding to our home for tree removal and clean up. We had a tree fall on our home this past spring which caused damage to our roof and deck. They responded quickly and cleaned up the tree and covered or roof so that rain water wouldn’t come in. Thank you Kevin! 

Paul
Westford

After this last storm mixed with the spring thaw we ended up getting a large amount of water in our basement. We contacted SERVPRO and they came and cleaned our basement and made sure it was dry. The guys were very knowledgeable and friendly, which made our stressful situation a little easier to handle. Thank you for coming and easing our minds. 

Bob
Townsend

Hi Kevin and crew! 

Thank you for helping us remove the trees fallen in our yard and driveway after our last snow ice storm! You came quickly and everyone was so nice. Thank you very much! 

Sam 

Samantha
Pepperell

We were devastated when the upstairs bathroom toilet overflowed and leaked into the floor below. Kevin and his guys came quickly and cleaned up the mess and replaced damaged sheet rock and flooring. They did a fantastic job. 

Venissa
Chelmsford

After water entered our home this past May we called Kevin to come in a help clean it up. He responded quickly and jumped right into cleaning up the mess. Thank you for your quick response. 

Bob
Chelmsford

I just wanted to let you know that I recently had a small flood in my house the same week my wife went into labor. To say that it was really poor timing is an understatement. However, in all that chaos your team led by Chris was awesome. He called me each morning to check in before he came over and was always on time. The morning my wife went into labor he was incredibly accommodating and worked with my cousin to test the damage. He always made sure that whatever machines were required and tapings had to go up were always done in a manner that got the job done but stayed out of the way of my family (two kids under 6, two dogs, and a very pregnant wife). He and his crew are a great example of what people want to have arrive at the door when an emergency happens.
I cannot thank you and Chris enough, except to recommend that he get some kind of reward or acknowledgement by the company overall.

Thank you again for your company’s help.

Matt
Westford

If you are reading this review -and considering SERVPRO of Chelmsford/Westford for work
- I want to assure you that they did a great job at a very reasonable rate!!

I worked with Kevin after some water damage at my property that extended to my neighbor.This was probably one on the most stressful times. Even when the scope of work was about to grow or we had to work around a difficult tenant. Work was completed on time and I was kept upto date on progress.

I highly recommend SERVPRO. Thank you Kevin!!

Gil
Groton

About Us

SERVPRO of Chelmsford/Westford and Billerica/Tewksbury understand the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Like you, we too are homeowners, have families, jobs, and other things in our life that keep us busy. We understand the stress and aggregation fire and water damage can cause. Therefore, our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."  

SERVPRO of Chelmsford/Westford and Billerica/Tewksbury specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Chelmsford/Westford and Billerica/Tewksbury can also mitigate mold and mildew from your home or business. We are fully licensed, trained & insured.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Chelmsford/Westford and Billerica/Tewksbury.

We are a locally and family owned company.  Therefore, we are quick to the job to remediate the problem at hand! If you would like to schedule service for your home or business, please call Kevin Coates (Owner & Operator) SERVPRO of Chelmsford/Westford/Billerica/Tewksbury today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Kevin R. Coates
Kevin R. Coates
Owner of SERVPRO of Chelmsford / Westford and SERVPRO of Billerica / Tewksbury

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.