Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of East Louisville and SERVPRO of SE Jefferson County

Our Google Reviews
(502) 244-7985
4.6
(320 reviews)

Service Areas

Louisville, KY | St. Matthews, KY | Butchertown, KY | Nourbourne Estates, KY | Broadfields, KY | Strathmoor Manor, KY | Audubon Park, KY | Beechwood Village, KY | Plymouth Village, KY | Seneca Gardens, KY | Barbourmeade, KY | Prospect, KY | Middletown, KY | Anchorage, KY | Glenview, KY | Lyndon, KY | Worthington Hills, KY | Douglas Hills, KY | Buechel, KY | Fern Creek, KY

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of East Louisville and SERVPRO of SE Jefferson County we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Thanks Scot for all of your hard work.  Great follow-up after the claim.  You always know you will get great service and reliable workmanship from SERVPRO.

-Rachel H., Allstate Insurance

Rachel H.
Louisville

Would you use SERVPRO of East Louisville again? "In a heartbeat! SERVPRO was wonderful! The technicians always arrived in a timely fashion and the work was excellent."

V. Worthington - Louisville, KY
Louisville

Michael Gentry has been amazing since he came on our property Saturday, June 24, 2017.  He took charge.  Worked with us instead of just advising us.  He made us feel like we were a team.  

Michael also instructed us in all of the steps and facets of the process.  Without him we would have probably suffered increased damages and loss of a buyer for our house.

SERVPRO of East Louisville has a significant contributor in Michael. 

-Dave H.

Dave H. - Shelbyville, KY
Shelbyville

Michael Gentry from SERVPRO of East Louisville did a phenomenal job on short notice drying out the entire finished basement at our home.

Thanks, Justin K. 

Justin K. - Crestwood, KY 40014
Crestwood

I was extremely impressed with the work provided by Roberto and his team.  Thank you for a job well done. 

Ray B.

Ray B.
Taylorsville

SERVPRO was awesome! They were quick to respond to our needs. They were professional and knowledgeable. Would highly recommend them!

Darrin Sterrett
Louisville

We had a bathtub overflow into the master bedroom and basement on a Sunday evening. SERVPRO was onsite in less than an hour and went straight to work drying out the basement and bedroom. Their quick actions prevented further damage to our house. They thoroughly explained the process and what they would be doing to dry out the floors, cabinets, carpets, etc. I was very pleased with the entire process. They worked directly with my insurance company which was great too. We are located in eastern Jefferson county. Thank you SERVPRO!

Michael Tucker
Louisville

As stressful as water damage to your home can be, SERVPRO takes on the majority of your burden. When my condominium took on water, professionals could not locate the origin of the water. This was very concerning, and SERVPRO stepped right in. They assisted with recommending plumbers, leak detectors, and even a roofer. None of this was part of their responsibility. Just an example of them going the extra mile. SERVPRO works closely with most major insurance companies. The team I worked with checked on their equipment daily, and even on the weekends. The crew that came was incredibly polite. SERVPRO provided me with incomparable services during an incredibly difficult time, and I would highly recommend them for any of your water mitigation needs.

Nikki Gray
Louisville

The crew was awesome when our basement flooded. Thanks Steve Mooser for getting them out to our house in a hurry.

-Thomas J., St. Matthews, Kentucky

Thomas J.
St. Matthews

Thanks Scot for all of your hard work.  Great follow-up after the claim.  You always know you will get great service and reliable workmanship from SERVPRO.

-Rachel H., Allstate Insurance

Rachel H.
Louisville

Would you use SERVPRO of East Louisville again? "In a heartbeat! SERVPRO was wonderful! The technicians always arrived in a timely fashion and the work was excellent."

V. Worthington - Louisville, KY
Louisville

Michael Gentry has been amazing since he came on our property Saturday, June 24, 2017.  He took charge.  Worked with us instead of just advising us.  He made us feel like we were a team.  

Michael also instructed us in all of the steps and facets of the process.  Without him we would have probably suffered increased damages and loss of a buyer for our house.

SERVPRO of East Louisville has a significant contributor in Michael. 

-Dave H.

Dave H. - Shelbyville, KY
Shelbyville

Michael Gentry from SERVPRO of East Louisville did a phenomenal job on short notice drying out the entire finished basement at our home.

Thanks, Justin K. 

Justin K. - Crestwood, KY 40014
Crestwood

I was extremely impressed with the work provided by Roberto and his team.  Thank you for a job well done. 

Ray B.

Ray B.
Taylorsville

SERVPRO was awesome! They were quick to respond to our needs. They were professional and knowledgeable. Would highly recommend them!

Darrin Sterrett
Louisville

We had a bathtub overflow into the master bedroom and basement on a Sunday evening. SERVPRO was onsite in less than an hour and went straight to work drying out the basement and bedroom. Their quick actions prevented further damage to our house. They thoroughly explained the process and what they would be doing to dry out the floors, cabinets, carpets, etc. I was very pleased with the entire process. They worked directly with my insurance company which was great too. We are located in eastern Jefferson county. Thank you SERVPRO!

Michael Tucker
Louisville

As stressful as water damage to your home can be, SERVPRO takes on the majority of your burden. When my condominium took on water, professionals could not locate the origin of the water. This was very concerning, and SERVPRO stepped right in. They assisted with recommending plumbers, leak detectors, and even a roofer. None of this was part of their responsibility. Just an example of them going the extra mile. SERVPRO works closely with most major insurance companies. The team I worked with checked on their equipment daily, and even on the weekends. The crew that came was incredibly polite. SERVPRO provided me with incomparable services during an incredibly difficult time, and I would highly recommend them for any of your water mitigation needs.

Nikki Gray
Louisville

The crew was awesome when our basement flooded. Thanks Steve Mooser for getting them out to our house in a hurry.

-Thomas J., St. Matthews, Kentucky

Thomas J.
St. Matthews

About Us

SERVPRO of East Louisville understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."  We have a live person available 24/7/365 to take your phone call.  We pride ourselves in excellent customer service and want to make sure you are not spending unnecessary time waiting for someone to return your call after hours.

SERVPRO of East Louisville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of East Louisville can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO.

At SERVPRO of East Louisville we specialize in water mitigation. We have perform over 80 water mitigation jobs a month, or almost a 1000 a year. We have experienced losses caused by sump pump failures, ground water, busted pipes, foundation failures, Ohio River flooding, and much more. 2018 saw a significant amount of losses due to frozen pipes and basement flooding. With the amount of equipment SERVPRO of East Louisville has there is no job is too big. Also, we employee the largest production team in the state, allowing us to tackle any size job big or small. So, when the next event happens we will ready, willing and able to handle the job.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Jason E. Wilson
Jason E. Wilson
Owner of SERVPRO of East Louisville and SERVPRO of SE Jefferson County

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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.