Meet Our Team
Here to Help® 24/7
SERVPRO of Northbrook / Wheeling / Glencoe
Kim Cousineau
Kim Cousineau has been working with SERVPRO®; Team Miller since 2017 and is currently in National Sales and Marketing. In her role, she partners with insurance adjusters and carriers to strengthen relationships, drive referrals, and ensure a smooth claims process. Kim’s favorite part about working with SERVPRO is meeting all of the clients and colleagues she’s met through her time at the company. In her free time, she enjoys cooking, gardening, gym workouts, cycling through cities, and spending time with her friends and family.
Ryan Heck
Ryan Heck has been working with SERVPRO®; Team Miller since 2025 and is currently the Senior Director of Regional Sales. In his role, he manages the regional sales and marketing representatives in our Michigan, Indiana, Florida, and Illinois offices. Ryan’s favorite part about working with SERVPRO is working with a world class team to grow the business and help put people’s lives back together. In his free time, he enjoys spending time with his wife and three children and spending time taking them to all of their extracurricular activities.
Patrice Dishaw
Patrice Dishaw has been working with SERVPRO®; Team Miller since 2002 and is currently the Senior TPA and MUO Development Manager for all of our offices. In her role, she oversees all TPA leads, develops relationships with TPAs, and trains and develops training for all office locations operated within Team Miller. Patrice’s favorite part about working with SERVPRO is helping teammates grow within their role in our organization. In her free time, she enjoys golfing, crafting, cooking, reading, and entertaining her friends and family.
Michelle Gricar
Michelle Gricar has been working with SERVPRO®; Team Miller since 2006 and is currently the Human Resources Manager for all of our offices. In her role, she performs all human resource responsibilities as it relates to hiring, onboarding, and retaining employees. Michelle’s favorite part about working with SERVPRO is helping people when they need it. In her free time, she enjoys spending time with her family and friends.
Kari Peckham
Kari Peckham has been working with SERVPRO®; Team Miller since 2025 and is currently the Human Resources Assistant for all of our offices. In her role, she provides support to the Human Resources Manager. Kari’s favorite part about working with SERVPRO is working for a company with a family atmosphere. In her free time, she enjoys riding horses, coaching the high school equestrian team, watching football, and going for walks.
Eric Gauthier
Eric Gautheir has been working with SERVPRO®; Team Miller since 2019 and is currently the Operations Manager for the SERVPRO Team Miller Disaster Recovery Team. In his role, Eric runs the day-to-day operations of the Disaster Recovery Team, including being an asset to the project managers, allocation jobs and tasks, and planning and figuring out logistics for team deployment of major weather events across the country. Eric has IICRC Certifications for WRT and FRST. Eric’s favorite part about working with SERVPRO is helping clients and experiencing different challenges every day. In his free time, he enjoys spending time with family, going to the gym, and building or restoring furniture.
Justin Burtch
Justin Burtch has been working with SERVPRO®; Team Miller since 2022 and is currently a Large Loss Abatement Project Manager for the SERVPRO Team Miller Disaster Recovery Team. In his role, Justin manages estimating, communicating with customers, and coordinates crews for large commercial losses. Justin has IICRC Certifications for WRT and AMRT. Justin’s favorite part about working with SERVPRO is working with a team to help people restore their businesses and homes. In his free time, he enjoys volunteering in the community, hunting, and enjoys being a certified CPR instructor.
Pat Waterman
Pat Waterman has been working with SERVPRO®; Team Miller since 2010 and is currently a Fleet/Resource Coordinator for the SERVPRO Team Miller Disaster Recovery Team. In his role, Pat maintains the fleet of trucks and trailers in ‘ready mode’ along with coordinating supplies to DRT job sites. Pat’s favorite part about working with SERVPRO is helping others and his teammates who are like family to him. In his free time, he enjoys bass fishing.
Courtney Gary
Courtney Gary has been working with SERVPRO®; Team Miller since 2025 and is currently a Project Auditor for the SERVPRO Team Miller Disaster Recovery Team. In her role, Courtney prepares each job loss behind the scenes and ensures everything is documented and billed correctly. Courtney’s favorite part about working with SERVPRO is being a part of a team that makes a difference in people's lives. In her free time, she enjoys spending time with family and friends, crafting, baking, and reading.
What our
customers are saying
Used them for mitigation work after a water loss. Appreciated their exceptional professionalism and kindness! Walden and Miguel finished their job with a smile.
We had a large water stain on our ceiling one evening. We called and talked to Walden, and he was able to get out to her house the following morning. He was extremely knowledgeable and able to help us figure out the next steps. The team could not have been nicer!! They were polite, clean, and tidy. Walden and his team did an amazing job taking care of our house...and even came in below estimate! Would definitely refer a friend! Thank you again.
SERVPRO did a heroic job cleaning up a flooded basement for me. Walden's team emptied the space quickly then sanitized and dried everything out to prevent mold. I hope that I never need them again but if I do, I will not hesitate to call.
Thank you to Walden, Miguel, and team for such great service in handling remediation of my water and mold damage. The team was super thorough, knowledgeable, and very responsive in handling the many questions I had. VERY highly recommended!
About Us
Randy Miller started his first Michigan SERVPRO® location in 1996 in Genesee County and expanded into Saginaw in 1997. Since then, Randy has grown, acquired, and sold multiple territories. SERVPRO Team Miller is proud to hold service locations throughout the states of Michigan, Indiana, Illinois, and Florida.
SERVPRO Team Miller has been ranked in the top 10 for the past 20+ years, including top producer twice. As one of SERVPRO’s prestigious Extreme Team franchises, Team Miller provides support to other franchises — primarily on commercial losses. The SERVPRO Team Miller Disaster Recovery Team has the resources to travel the country for catastrophic events such as floods, tornadoes, and hurricanes.
SERVPRO Team Miller offers many services beyond the fire and water cleanup and restoration services such as abatement, commercial cleaning, disaster preparedness consulting and training, maintenance, relocation and reconstruction services, disinfection and sanitization, and much more.
We continue to grow and improve due to our team consistently proving they are the best of the best. We are beyond grateful to our local communities who have played a large role in our accomplishments. Without their trust in our services and the SERVPRO brand, we would not have earned this recognition or have the opportunity to help those in need.
