SERVPRO of West Orange

The Servpro team was amazing after my water damage disaster. Filipe and the mitigation team were so professional and considering during the drying out and removal phase. Everything progressed exactly as they explained. The office team of Rachelle, Lisa and probably others I've neglected to remember the names were so kind handling the insurance and billing. I would call them again but hopefully never have to.

I was extrememly pleased by the professionalism and business ethics of SERVPRO of West Orange. They did a mold inspection of several locations in our house. As this was a free inspection, I logically expected a proposal for mold remediation services. What I received was a detailed explanation of the most likely causes of the mold that we have, and recommendations for steps we could take on our own to eliminate the mold. To wrap up the inspection, the owner, Scott, informed that our problem was a cosmetic issue, not a health issue, and that we did not need their services. When I offered to pay for his time, he refused my offer. This is the kind of company we all want to find when we need outside help. I cannot recommend them enough.

Marty and Rudy from SERVPRO were absolutely amazing after we discovered our water leak! They responded incredibly fast, which was crucial in mitigating further damage. They clearly explained the process and gave us a fair estimate. When a dehumidifier malfunctioned the following day, they immediately swapped it out. Their professionalism and quick action truly saved our home from more extensive water damage. Highly recommend!

The team, comprising (including the office, Christina and Shannon), Jonathan for mitigation, Carrie for pack-out, Joe for estimation, Nalder A+ and Kyle for project management, and Juan as the contractor, performed exceptionally well. While I do not wish for unplanned renovations, if such circumstances arise, ServPro proved to be an exceptional team to manage throughout the project. Each and every employee I interacted with demonstrated kindness and above all respect. Communication was consistently timely and responsive, and every step was executed efficiently. Undoubtedly, ServPro is the most suitable company to lead your project.

Servpro did an excellent job of restoring my home after a tree fell through roof during hurricane. This resulted in my moving out for three months and home completely emptied of contents while work completed. As I am 89, this was not easily accomplished. Project Manager Kyle Price went “over and above” easing my fears and assuring me that everything would be finished to my satisfaction. He provided me with a weekly progress report, even coming to where I was staying to give me updates and handling problems in the home unrelated to the damage (gas leak, water pipe leak in wall). He has made sure that I am resettled in my home.

Scott was absolutely fantastic to work with. He took the time to thoroughly inspect the house, and address all of my concerns. I would recommend Servepro to anyone experiencing moisture intrusion in their home.

Jonathan V from Servpro did a very professional air conditioning system cleaning. I highly recommend him

Very professional, ethical, respectful and knowledgeable. Scott, Joe and Nalder were excellent to work with during the entire process.