SERVPRO of Palo Alto

These folks are awesome!  Everyone on this crew is outstanding, service is impeccable, performance is top-notch.  Very responsive.  I had a fridge water line blow out while I was at work.  Hours of flooding onto my hardwood floor and tile in an open space house.  Kitchen, hallway, living area, dining and entertainment area - all under water.  I called SERVPRO of Palo Alto and they sent a crew out right away.  When they arrived, they just plunged into the cleanup/dry-out.  The next several days consisted of various steps of dry-out, then hardwood floor and tile removal.  These guys worked hard to save my floor and even went into the crawlspace (scary!) to set things up for drying down there.  But get this: This morning, after all the dry out was completed, I thought I could use my washing machine, which didn't have the drain hose connected - *my* bad for not noticing.  After the inevitable spill takes place (and I'm kicking myself real hard), I call Allen, and Sally comes out AGAIN to help me out.  Like, immediately!  
Long and short of it is, Allen, Sally, Jessie, Paul, Emil, and other folks all worked very hard.  They are outstanding professionals.  Recommend them most highly.  Just like everyone else here!

I used SERVPRO to help with clean up after flooding and mold in a property I manage. They were great, from providing an accurate estimate to making recommendations on how to move forward with the project to coordinating with tenants on my behalf to keeping me updated on progress on a daily basis. Allen provided all of the details I asked for and he definitely has customer service top of mind. I definitely would [will] call them in the future!

SERVPRO was a true pleasure to work with. We had an emergency late in the afternoon/early evening and they came out immediately to help with the problem. They were very professional, they did an excellent job and I would recommend them to anyone. We hope not to have an emergency like we did again but if we do we will definitely give SERVPRO a call. 

Allen and Marianna were very courteous and gave us excellent service . They were attentive to our needs and showed signs of concern and urgency towards our water damaged and taking care of of us . We are very happy with their service and would def refer them in the future. They advised us towards our needs and costs and they helped us turn our claim into a hassle free transaction. SERVPRO of Palo Alto rocks!

I highly recommend SERVPRO of Palo Alto and give Anna and Marconi there two thumbs up.

My house had a big water damage, impacting both floors, about 2 months ago. I chose SERVPRO of Palo Alto mainly because they are close to my house and their Yelp reviews. Anna, Marconi and their team didn't disappoint at all. A few things to note:

1. Both Anna and Marconi came across as confident and knowledgeable about water damage remediation. They walked me through their key action steps and the timeline. That made it easier for me to plan the timing of build-back, etc.
2. They are very responsive. Both are always available when I call or text them for updates. 
3. Marconi kindly called me every day after he's done for the day so as he can brief me what he did that day and his plan for the next day.
4. Water damage is nightmare to any home owner. I particularly wanted to thank Anna for being calm and confident in discussing water remediation plans with me and answering my questions. That eased a lot of stress for me.

Again, god bless you will never have a water damage. If it does happen, please consider Ann and Marconi at SERVPRO of Palo Alto.

These guys are awesome! Had a water leak and mold just weeks after bringing home a newborn--Gill and his team were beyond considerate of me, the baby, and our situation. He worked with me through the insurance process, making helpful suggestions along the way, he worked hard to minimize the impact of the crew and the remediation process on me and the baby, and he never made me feel awkward as I walked around with my own leaks (nursing mom here). While I wasn't sad to have the repair fixed, I was sad to see the crew go. They listened to my whining, they empathized with me, and they made me laugh through the whole thing. Best of all, they worked quickly, were thorough, fair, and economical. Highly recommend!

Fast, professional service. Kept me informed every step of the way when it came to my small kitchen fire that needed restoration. Got the job done in the estimated time and worked directly with insurance, so I didn't have any hassle there either. Thanks guys!

They were informative and professional. They used great equipment and really educated us in the process. I would highly recommend them.

SERVPRO was recommended through my insurance company to remediate following water damage to my condo.  Allen was on it from day one and provided exceptional customer service.

The entire SERVPRO team was very professional and I would not hesitate to recommend them to friends and family.

These folks are awesome!  Everyone on this crew is outstanding, service is impeccable, performance is top-notch.  Very responsive.  I had a fridge water line blow out while I was at work.  Hours of flooding onto my hardwood floor and tile in an open space house.  Kitchen, hallway, living area, dining and entertainment area - all under water.  I called SERVPRO of Palo Alto and they sent a crew out right away.  When they arrived, they just plunged into the cleanup/dry-out.  The next several days consisted of various steps of dry-out, then hardwood floor and tile removal.  These guys worked hard to save my floor and even went into the crawlspace (scary!) to set things up for drying down there.  But get this: This morning, after all the dry out was completed, I thought I could use my washing machine, which didn't have the drain hose connected - *my* bad for not noticing.  After the inevitable spill takes place (and I'm kicking myself real hard), I call Allen, and Sally comes out AGAIN to help me out.  Like, immediately!  
Long and short of it is, Allen, Sally, Jessie, Paul, Emil, and other folks all worked very hard.  They are outstanding professionals.  Recommend them most highly.  Just like everyone else here!

I used SERVPRO to help with clean up after flooding and mold in a property I manage. They were great, from providing an accurate estimate to making recommendations on how to move forward with the project to coordinating with tenants on my behalf to keeping me updated on progress on a daily basis. Allen provided all of the details I asked for and he definitely has customer service top of mind. I definitely would [will] call them in the future!