About Us
SERVPRO of Palo Alto is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.
Here to Help® 24/7
About Us
SERVPRO of Palo Alto is locally owned and operated. We are known for putting our customers first. We specialize in the cleanup and restoration of residential and commercial property after a water, fire or smoke damage. We also mitigate mold and mildew from your home or business.
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust. No job is too big or too small for SERVPRO of Palo Alto to handle. We are here to help 24/7 365 days per year.
Our staff is highly trained in property damage restoration. From initial and ongoing training to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system, no damage is too large or too small for SERVPRO of Palo Alto.
We understand the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened.
If you would like to schedule service for your home or business, please call today! We would be honored to handle your cleaning and restoration needs.
Insurance and Payment Information
For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.
Certifications
IICRC Certified Firm
ASD - Applied Structural Drying Technician
WRT - Water Damage Restoration Technician
FSRT - Fire & Smoke Damage Restoration Technician
OCT - Odor Control Technician
ECTP - Employee Certification Training Program
RRRP - Lead-Based Paint Activities and Renovation
Service Area
Certifications
- SCT - Subrogation Claims Training
- WRT - Water Damage Restoration Technician
- IICRC Certified Firm
- AMRT - Applied Microbial Remediation Technician
- OCT - Odor Control Technician
- ECTP - Employee Certification Training Program
- RRRP - Lead-Based Paint Activities and Renovation
- CCT - Carpet Cleaning Technician
- ASD - Applied Structural Drying Technician
- FSRT - Fire & Smoke Damage Restoration Technician
Payment Info
The following cards are accepted:What our
customers are saying
This company was fantastic! Used them to us move our son from one apartment to another in San Francisco. They also cleaned the old apartment and organized everything in the new apartment. Servpro’s team was amazing packing and moving my son’s belongings. The cleaning at the old apartment was immaculately done. The organization at the new apartment was fantastic, pretty impressive. The best thing that they managed to do it all in a day. Top notch service!!!
I contacted Servpro San Mateo on a Sunday night about a fiberglass mattress issue and was amazed that they picked up and had their Palo Alto crew out the next morning. When the scope was larger than they initially planned for, they were careful to take pictures to share with project manager Martin and come back with a detailed scope of work and pricing. It was definitely a pretty penny but the team was flexible within the scope to make sure the right areas were clean, they did not nickel and dime which I appreciated. Elyi, Piki and Maria did a very thorough job over 2 days and communicated well through Martin. I feel glad to have my home back in good shape.
When our retail bank branch experienced a flood event, ServPro was on the scene within 90 minutes assessing the damage and beginning the water mitigation process. From there, the ServPro team worked closely with us to identify the issues and provide a plan of action and timeline for completion. Their team worked late evenings and weekends to get us back up and running as quickly as possible. Thank you for your professionalism and dedicated follow-through!
Great experience! They handled our water damage cleanup and drying quickly, thoroughly, and professionally. Special shout-out to Chelsea, the manager, and Mario the lead on-site for her excellent communication and care throughout the process. Highly recommend!
What a great experience with Servpro! We had a broken pipe under the house, and Servpro cleaned up the water which had accumulated and was stinky. They were professional, helpful and friendly. We have a narrow crawl space, but they figured out how to get the job done. They helped us coordinate with the plumber too. Anna Guerrero was the project manager at Servpro and was outstanding in every way including communicating and working her butt off to help us. She even drew a map of the crawl space so that the plumber would know exactly where to go to fix the pipe. Highest recommendation!!
Martin and his team, Piki and Mayra, did a fantastic job way above what I thought would be even possible! From the very beginning with Chelsea, Soliette and the HVac and soft goods expert we were very impressed with their knowledge and attention to detail. The communication was fantastic as well. Every question was answered promptly by the team. I’m really thrilled with the results and highly recommend Servpro of Palo Alto. Their company has been down here since the fires and still are working on new requests. Five stars out of five for sure! Cindy Johnsen
This was an excellent and efficient team. They were careful in/with my home and responsive to requests. Highly recommend Martin and his team!!
I cannot say enough good things about Chelsea. She has helped me with mitigating smoke damage in my home after the Eaton Fire. She had answers my adjuster did not, she could give me a good timeline & educate me on the process, she quickly responded to my many questions & concerns & she was extremely accessible & responsive. She gave me hope & then confidence that the work on my home would be done well, right, & as quickly as possible. Plus, i enjoyed her as a person, which actually made this process much easier. Her team was also great & the other purple I worked with through her were equally competent & confidence-inducing. My house has never been cleaner & they organized it better than I did! I am very impressed!
Our home survived the Pacific Palisades fire but suffered from smoke damage, ashes and debris. ServPro PaloAlto cleaned our home for four days and left it immaculate. Our home has never been so clean, the smoke smell was gone and their service went beyond our expectations. The staff was professional and friendly. In particular, Soliette and Chelsea were extremely responsive to our requests and questions. We could not be more satisfied with the service we received from ServPro PaloAlto and are thankful for their preparing our home for our return.