SERVPRO of Southeast El Paso / Butterfield Commercial Services

The Servpro cleaning team provided excellent service to our home and were very attentive and detailed orientated. Thanks to Monica, Alyssa, Victor, Eddie, Danny, Christina and Bobby for your help and assistance throughout this process.

Isaac Heyward and his team Carlos Jimenez and Julio Ortega showed up and got to work asap. They are professional and knowledgeable. Through out the process they guided and informed us of all the steps and things to expect as we dealt with a water leak that destroyed multiple rooms in our home. They are ready with all the tools and technology needed to get the job done and will make you feel comfortable that what is being done is being done correctly.

Absolutely amazing team. Professional and diligent in their task. Came in and took care of everything to ensure my family is safe and headed in a good direction after water intrusion.

I had a great experience with SERVPRO, especially with Carlos Jimenez, the Crew Chief. Carlos provided excellent service, communication, and professionalism throughout the entire process. We had a pipe leak that flooded our bedrooms, bathrooms, closets, and living room. Carlos and his team—Eddie C., Mónica M., Cristina A., Armando N., and Julio O.—responded immediately, took control of the situation, and carefully assessed all the damage. It has now been a week, and they continue to work diligently to prevent mold and minimize further damage. Their dedication, responsiveness, and attention to detail have given us peace of mind during a very stressful situation. A huge thank you to Carlos and the entire team for their outstanding work and support. Highly recommended!

I would like to thank Carlos Jiménez and Danny Ramírez for their outstanding work and professionalism!!

Josh and Monica did an amazing job at explaining the process and being extremely quick at their job. We will definitely continue to call on Servpro!

I couldn't be happier with the service I received from SERVPRO. After discovering significant water damage in my home, I felt completely overwhelmed, but their team responded quickly and handled everything with professionalism and care. Carlos Jimenez walked me through every step of the mitigation process, making sure I understood what to expect. He was incredibly patient with all of my questions and took the time to address every concern while getting the work started right away. Armando Nevarez was also fantastic to work with. He was kind, attentive, and genuinely cared about resolving the issues as efficiently as possible. Both Carlos and Armando made a stressful situation much easier to manage. I highly recommend SERVPRO and their team to anyone dealing with water damage. Thank you, Carlos and Armando, for your outstanding service!

Joshua and Armando did a fantastic job removing all of the damaged flooring, drywall, and cabinets from my house after my kitchen and living room were flooded. They were extremely quick and efficient and they explained everything to me every step along the way, advocating for me with my insurance adjuster when there were any questions about whether there might be another problem area to explore. I had a million questions and was experiencing a lot of stress, and they were extremely compassionate and kind. They went above and beyond, and made sure to take care to save everything they could. Their attention to detail was very comforting. God forbid this ever happened again, but if it does, I will definitely be asking for them, specifically!