About Us
SERVPRO of Lake Travis, Lakeway is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.
Here to Help® 24/7
About Us
SERVPRO of Lake Travis/Lakeway was established in 1992 to service the local community’s restoration needs. When the company was founded, it was built on principles: hard work, proper training, and customer service. Without these fundamental principles, we would not have been able to provide almost 30 years of service to our Lake Travis/Lakeway community. As of Summer 2023, William Love, Jim Metteauer, and Taylor Rosson purchased the franchise from a long-standing SERVPRO operator. Growing up on the Mississippi coast, William and Taylor lived through Hurricane Katrina and experienced major water damage. We understand what it is like to go through these trying times. Should you experience a loss at your home or property, we would be honored to assist in your restoration needs.
Water damage is a staple of our business. Due to our size, we have national contracts with multinational insurance companies and property management firms. Water damage can strike a home or business anytime, and we are always prepared to help. SERVPRO of Lake Travis/Lakeway has a crew on call 24/7 to assist the needs of those in emergencies. From water damage at your Lake Travis area home to water damage in a commercial building in the downtown area, we have the experience and training to mitigate these losses quickly. SERVPRO has a strict 1-4-8 response time (1 hour to return the call, 4 hours to respond on-site, and 8 hours to have a full scope of work to the insurance company), and we at SERVPRO of Lake Travis/Lakeway pride ourselves on exceeding these standards.
Fire damages are common in our old homes and businesses in Austin and the surrounding areas. Our community boasts many beautiful homes built in the 1900s but these homes can have dated electrical systems leaving them more susceptible to fire damage. SERVPRO of Lake Travis/Lakeway will respond to your home or place of business and provide a full scope of work for the fire loss. We will work with your insurance company to ensure the proper storage of your belongings while your property is restored.
If you have a need for water, fire, or mold restoration work in the Lake Travis/Lakeway area, please call SERVPRO where we will treat you like family.
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
Service Area
Certifications
- WRT - Water Damage Restoration Technician
- ASD - Applied Structural Drying Technician
What our
customers are saying
Working with Nathan was awesome. Very informal very studious and punctual great customer service.
Nathan was extremely professional and knowledgeable about his trade. The whole crew was amazing too! I couldn't ask for a people to help in our situation. Thank you so much!!!
I have three kids and was going to be late for my appointment. I called the office and spoke with Nathan and told him I would be late and without hesitation he told me it was ok and they would fit me in. I spoke with Nathan in the office again when I arrived and then dealt with Patricia and Sara downstairs. Everyone was very respectful, nice and knowledgeable even with my three crazy kids running around. Servpro and their team saved the day!
Servpro went above and beyond to help us manage water damage in a storage unit. Nathan was friendly and worked hard (managed the situation through a FaceTime phone call) to ensure we were satisfied with the process and their work. I would highly recommend using Servpro, specifically Nathan and his team, to handle any situation. Many thanks to Nathan and his crew for working with us through this stressful situation!
I received a notice that my unit might have water damage and was out of town. Nathan FaceTimed me, as requested by me, and went through all my items and then sent photos of so I could file a claim. He was very nice and took his time with my belongings. I’m glad Nathan and servpro were there to handle this situation. I would trust them in any situation.
I walked into the office of Extra Space not knowing too much of what was going on. Nathan was in the office when I got there and I am glad he was there. He explained the process with a calm demeanor and knowledge and walked me to my unit. I had a significant amount of damage and did not have a way to take my wet stuff with me. He allowed me to reschedule and helped me through the entire process. Without him this would have been a mess and a lot more work for me. Servpro helped load items, throw away items and re pack everything. Thank you Nathan and thank you Servpro!
We received an email stating our unit flooded and were very scared. After meeting Nathan and his crew and going through our stuff our nerves calmed. We did lose a lot of our stuff but the Servpro team made this troubling moment a lot easier. I don’t know what we would have done if they were not there. Could not recommend a better team.
“Our unit flooded and we lost a lot of items in the unit but Nathan and his crew did an excellent job helping us through this difficult time. Would definitely recommend to anyone”
We recently experienced an unfortunate leak that caused water damage in our storage units, and SERVPRO was fantastic to work with throughout the entire process. Their team made a stressful situation much easier to manage. A special thank you to Nathan, who was incredibly knowledgeable and took the time to explain every step of the mitigation process. His expertise and attention to detail gave us confidence that everything was being handled properly. We truly appreciate the professionalism and customer service provided by SERVPRO and would highly recommend them to anyone dealing with water damage.