Meet Our Team
All it takes is one call to SERVPRO of Wilson County. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Eduardo Gomez, team member at SERVPRO of Wilson County]()
Eduardo Gomez
Director of Operations, Large Loss
As Director of Operations for Commercial and Large Loss, Eduardo oversees complex restoration projects nationwide, ensuring clients receive tailored, high-quality solutions regardless of location or scope. His role focuses on coordinating logistics, assembling the right resources, and preparing teams to respond quickly and effectively to large-scale losses.
With nearly 12 years of experience in construction and five years with the SERVPRO family, he brings broad exposure to diverse project environments and delivery models. This experience enables him to anticipate challenges, maintain operational readiness, and guide teams through demanding restoration projects with confidence and consistency.
![Josh Field, team member at SERVPRO of Wilson County]()
Josh Field
General Manager
Josh began his career with SERVPRO of Wilson County in 2018 as a Technician, quickly building a strong foundation in the restoration industry. Through dedication, leadership, and hands-on experience, he advanced into roles including Crew Chief, Production Manager, and Operations Manager, where he oversaw daily operations and ensured consistent, high-quality service delivery.
As SERVPRO of Wilson County expanded its capabilities, Josh transitioned to the Large Loss Team, spending approximately two years traveling nationwide to manage complex, large-scale restoration projects. This experience strengthened his expertise in project management, coordination, and client-focused solutions.
Josh now serves as General Manager, leading the team with a strong commitment to operational excellence, growth, and SERVPRO’s core values. Outside of work, he enjoys spending time with his wife, Tiffany, and their two daughters, Chloe and Avery.
![Travis Payne, team member at SERVPRO of Wilson County]()
Travis Payne
Director of Estimation
Travis brings nearly 20 years of combined experience as an insurance adjuster and disaster restoration and construction estimator. His diverse construction background enables him to accurately scope and estimate projects ranging from water and fire losses to multi-million-dollar large loss and capital improvement projects.
With experience spanning both insurance and construction environments, Travis bridges technical estimating, coverage considerations, and client expectations. His expertise supports clear communication, accurate scoping, and effective execution across complex restoration projects.
![Briana, team member at SERVPRO of Wilson County]()
Briana
Sales Manager
Briana Tompkins has been a dedicated member of the SERVPRO team for nearly seven years. She began her career as a receptionist and dispatcher, quickly developing a strong understanding of daily operations and customer care. Through consistent performance and leadership, Briana advanced into management, overseeing the office team before stepping into leadership of the sales function.
In her current role as Sales Manager, Briana oversees sales operations while supporting company-wide compliance efforts to ensure SERVPRO standards are consistently met. She is known for her commitment to excellence, team development, and delivering reliable service to customers during their time of need.
What our
customers are saying
Liliana, Yvonne and crew were AWESOME! 5 stars doesn't speak for the exceptional work done by this team. I am extremely satisfied! They carefully packed and moved everything and every one was kind and professional. I hope they are the ones to come back when it's time to put things back together.
Jorge ghali did a great job at the trails of Dickson doing carpet cleaning for a newly vacant unit.
(Translated by Google) Fran and Juan Carlos, very good work. (Original) Fran y Juan Carlos, muy buen trabajo.
Of course it’s unpleasant when you have water damage inside your home but Pedro and his staff responded immediately. The entire process has been professional. Pedro was very knowledgeable and helpful throughout the entire process. I would highly recommend him and his staff.
Special thanks to Pedro and colleagues for a good job and our good experience today. They arrived early and deep cleaned a large oven hood, commercial size in a residential setting, together with its lights and areas around. Very pleasant and professional.
(Translated by Google) Pedro is wonderful. (Original) Pedro waa wonderful.
Michael and Juan did exceptional work on an undercarriage for our business. They were able to match our efficiency in a high-production environment. Our team appreciates the job well done!
Pedro, Monica, and Lilliana made it to our shop within an hour of calling Servpro. They had our situation cleaned up, disinfected and completely taken care very quickly. Could not have asked for better service or professionalism.
We had some minor damage to our home. We called Serv Pro to see if they could help. Anna was extremely helpful and sent someone that day to inspect. They worked with our insurance and had the house back to new in a few weeks.
About Us
Why SERVPRO of Wilson County?
SERVPRO of Wilson County understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." SERVPRO of Wilson County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Wilson County can also mitigate mold and mildew from your home or business.
Our Highly Trained and Trusted Staff
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Wilson County. If you would like to schedule service for your home or business, please call today! Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
Committed to Our Community
Mike and Katherine Isaacson are the owners of SERVPRO of Wilson County. They both have grown up and lived in Middle TN for more than 30 years. Our customers can rest assured knowing that SERVPRO of Wilson County is locally owned and operated by owners and managers that care about and live in the community. SERVPRO of Wilson County strives to set a positive example of how a company should operate in the fire and water damage restoration industry. We value service, honesty, and mutual respect and strive to live these values each day.