Meet Our Team
Here to Help® 24/7
SERVPRO of Wilson County
National Call Center
1-800-SERVPRO
Eduardo Gomez
Director of Operations, Large Loss
As Director of Operations for Commercial and Large Loss, Eduardo oversees complex restoration projects nationwide, ensuring clients receive tailored, high-quality solutions regardless of location or scope. His role focuses on coordinating logistics, assembling the right resources, and preparing teams to respond quickly and effectively to large-scale losses.
With nearly 12 years of experience in construction and five years with the SERVPRO family, he brings broad exposure to diverse project environments and delivery models. This experience enables him to anticipate challenges, maintain operational readiness, and guide teams through demanding restoration projects with confidence and consistency.
Josh Field
General Manager
Josh began his career with SERVPRO of Wilson County in 2018 as a Technician, quickly building a strong foundation in the restoration industry. Through dedication, leadership, and hands-on experience, he advanced into roles including Crew Chief, Production Manager, and Operations Manager, where he oversaw daily operations and ensured consistent, high-quality service delivery.
As SERVPRO of Wilson County expanded its capabilities, Josh transitioned to the Large Loss Team, spending approximately two years traveling nationwide to manage complex, large-scale restoration projects. This experience strengthened his expertise in project management, coordination, and client-focused solutions.
Josh now serves as General Manager, leading the team with a strong commitment to operational excellence, growth, and SERVPRO’s core values. Outside of work, he enjoys spending time with his wife, Tiffany, and their two daughters, Chloe and Avery.
Travis Payne
Director of Estimation
Travis brings nearly 20 years of combined experience as an insurance adjuster and disaster restoration and construction estimator. His diverse construction background enables him to accurately scope and estimate projects ranging from water and fire losses to multi-million-dollar large loss and capital improvement projects.
With experience spanning both insurance and construction environments, Travis bridges technical estimating, coverage considerations, and client expectations. His expertise supports clear communication, accurate scoping, and effective execution across complex restoration projects.
Briana
Sales Manager
Briana Tompkins has been a dedicated member of the SERVPRO team for nearly seven years. She began her career as a receptionist and dispatcher, quickly developing a strong understanding of daily operations and customer care. Through consistent performance and leadership, Briana advanced into management, overseeing the office team before stepping into leadership of the sales function.
In her current role as Sales Manager, Briana oversees sales operations while supporting company-wide compliance efforts to ensure SERVPRO standards are consistently met. She is known for her commitment to excellence, team development, and delivering reliable service to customers during their time of need.
What our
customers are saying
Very satisfied!
Very Helpful!
I had my area rugs and couches cleaned and was blown away by the service. Brandon was very courteous and tackled the job. Thank you SERVPRO of Wilson County for helping with my Spring Cleaning!
SERVPRO responded quickly and their people were professional. Thank you for coming so fast and taking care of my water damage. It was a bad situation made easy because of your people.
SERVPRO responded to my fire damage when my home was a disaster. They cleaned my home and all of my belongings with care. The service and people were absolutely fantastic to work with!
The crew you sent us was absolutely amazing. We are first time home owners, and our leak was ridiculous. Your team came in and put me at ease. Thank you so much!
Recently I ran out of gas while driving on 109. Needing assistance, I walked to a few businesses. However, no person offered to help. Fortunately, I found Douglas at SERVPRO. Not only did he find a container full of gas, but he gave it to me at no charge even though I offered to pay him several times for it and his time. Since I am still in recovery from a serious fall several months ago, I really appreciated him driving me back to my truck. His generosity kept me from putting more stress on my injured foot. Being the kind, caring and generous person Douglas displayed to me, a complete stranger in need, verified my opinion of him as a person I would want to give my business to if I ever needed assistance from SERVPRO.
SERVPRO is easy to work with and extremely professional. I would happily recommend them to my clients, friends, and family.
The SERVPRO Team of Wilson County Tn came highly recommended to me in an extreme time of need. I felt at ease from the time I first placed the call. My business property was flooding as I stood in ankle deep water with Briana on the line talking me thur the easy steps. The mitigation team was on site within an hour. Things were moving fast. I can’t explain how grateful I am to Anthony and the crew he leads. What an amazing job at clearing and drying an absolute disaster area. After one week my property was completely dry and transitioned over for the next phase of reconstruction. It was a seamless process from the first hour until the crew left. It was bittersweet to bid farewell. My sights are now set on reopening my business. Thanks are due to the entire team from Wilson County SERVPRO!
About Us
Why SERVPRO of Wilson County?
SERVPRO of Wilson County understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." SERVPRO of Wilson County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Wilson County can also mitigate mold and mildew from your home or business.
Our Highly Trained and Trusted Staff
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Wilson County. If you would like to schedule service for your home or business, please call today! Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
Committed to Our Community
Mike and Katherine Isaacson are the owners of SERVPRO of Wilson County. They both have grown up and lived in Middle TN for more than 30 years. Our customers can rest assured knowing that SERVPRO of Wilson County is locally owned and operated by owners and managers that care about and live in the community. SERVPRO of Wilson County strives to set a positive example of how a company should operate in the fire and water damage restoration industry. We value service, honesty, and mutual respect and strive to live these values each day.
