We Just got as far as the assessment after a failed sump pump left water in our basement. We were impressed by Ali‘s presentation on the phone. She was professional, attentive and listened to what was needed. our holds were brief When she needed to clarify and answer for our questions. Her follow up was timely. Dave and Leonard were prompt for their appointment the next morning. They introduced themselves and what they would be doing during this visit. they set up and collected information from their equipment, as well as a narrative from my daughter and I. Dave, especially, took the time to educate us as to how Servpro works, and what to expect through this process. He is a young man of exceptional knowledge About all aspects of this industry. We had learned Information for this situation as well as for our future as homeowners.

The work was done at my mother's house, and I was the point of contact yet lived over an hour away. She got water in her finished basement. Rug needed removed, some furniture removed and I was concerned about mold. I mostly talked with Ashleigh in the office and she was very responsive. She provided a lot of information and guidance through the insurance process. I was always told when someone was coming and they were flexible in scheduling. Dave and his crew completed the work in the house. Dave was also very communicative and responsive. Dave told me exactly what needed done and I felt they went above and beyond. When I saw the basement, it smelled better than it had in years, it was clean, and I am confident there is no mold, which was my biggest concern. My mom said Dave and his crew were very nice.

Really just so grateful for the competence, kindness, and communication of Brian and the team. They took good care of the water issue, but also looked out for my pets, kept things clean, and really just generally were a very reliable and trustworthy team.

The Servpro team of Brian, Leron, T, and Dave did a great job cleaning up our basement damaged by a pipe leak.

Brian and the team were great. Everyone was knowledgeable and informative. After initially calling the team came out quickly. They were responsive and helpful.

SERVPRO was super helpful and easily able to handle a difficult cleaning job. David was extremely knowledgeable and honest, letting me know exactly the extent of cleaning they could do. Would highly recommend.

Outstanding service and compassion from SERVPRO Upper Bucks! We had water damage at my elderly mother’s home on a Saturday, which turned into a long and stressful evening for everyone. The entire SERVPRO team on-site was courteous, professional and incredibly thorough. They explained the mitigation process step by step, answered all of our questions, and explained what to expect next. David, lead technician, provided his cell phone number and told me I could reach him 24/7 with any questions or concerns. While the rest of the team was working downstairs, lead technician, David Cook was the person I interacted with most., and I especially want to recognize him for the compassion he showed my elderly mom, who was understandably very distraught about what was happening in her home. David mentioned that my mom reminded him of his grandmother, and I could truly tell that he genuinely cared about her. As the team continued removing damaged flooring and working through the mitigation process, David continued to check on my Mom and me throughout the evening. He spoke to her in such a calm, gentle and caring manner, taking the time to reassure her and make sure she understood what was happening. It was a very stressful and emotional situation and David’s kindness made a difference. He wasn’t just doing a job - he was taking care of my mom as a person and that meant so much to me! Thank you, David, and the entire SERVPRO Upper Bucks team, for your professionalism, compassion and outstanding service. You went above and beyond, not only taking care of the damage, but also the people affected by it. We are so grateful!

SERVPRO did a great job! David and crew did a wonderful job of explaining what was going to be happening and were clean and courteous. David was efficient and I would recommend these guys to anyone who needs help with water damage. Thank you David C. and SERVPRO!