Water Damage & Flood Cleanup Services

The purpose of this letter is to notify you of the pleasure we had in dealing with this specific crew, during a very stressful and sad event for us and our family. Deb did a thorough job of explaining everything to us, and answering all of our panic ridden questions. Their respect for us and our relatively new home offered us a sense of comfort that was much needed as this. They worked extremely hard, without complaints and very few breaks. They accomplished these tasks with as little added mess as possible, and were extremely efficient.

We can’t reiterate enough, what relief and hope they extended to us. They are wonderful people, with a deep sense of determination to help others. This is our first emergency of this kind, involving our home, and its consequences. We ask that you recognize this team, particularly Deb and Kris, who allowed us to see “light at the end of the tunnel”. At a very dark time in our lives as a homeowner. We can’t say enough grateful and respectful things about them. Thank you for responding to our sudden needs, with such a great dedicated crew!  We hope we will never have a need for your services again. Nut they are always welcome to stop by to say HI, and see our reconstructed basement that we can partially contribute to their heartfelt effort.

Buffy, Bob, and Dan were all great!

The crew members, (Derek, Kris, and Chris), could not have been more professional than what I experienced. They explained all procedures in simple terms. They were very neat about their work. I would absolutely recommend this company to anyone. I was somewhat challenged in my personal knowledge of the problem that occurred at the water damage. They sensed my situation and reactions and were very calm in re-assuring me that I was “In SERVPRO hands."

The workers were terrific and courteous just all around good guys.

We called Kelly at 6:00pm and she had a crew here by 8:00pm. She was here to oversee the job until 1:30am and showed up the next day to check the progress. Very impressed with the work and the service provided by the whole staff that was involved(Buffy, Kris, Derek, Aaron, and Kelly).

Chris was entirely helpful, giving me confidence to proceed.
The estimate was warmly received, and speaks well of your promise to make it "as if it never even happened."
Seriously, Chris made all the difference. Before he came, I was flailing in every possible direction. With his experienced and knowledgeable visit, all that became entirely manageable. What could be more helpful than that?

Thank you, Serve Pro, sincerely. Thank you, Chris, in particular, for making me get back in charge of my home!

Lindsay Z

Derek was totally courteous. Made us feel at ease and confident.

Fantastic response!! Great crew, (Deb, Corey, Derek, Bob, Kris, Chris), and great work. Thank you!

I really feel that the team, (Deb, Kris, Derek, Chris), you sent went above and beyond the call of duty, I was led to believe that everything would be good when they left, not only was it good, but the team actually showed real concern for our issues. This in hand is rare in business anymore. I hope this never happens again but if it does I will call your helpful staff.

The purpose of this letter is to notify you of the pleasure we had in dealing with this specific crew, during a very stressful and sad event for us and our family. Deb did a thorough job of explaining everything to us, and answering all of our panic ridden questions. Their respect for us and our relatively new home offered us a sense of comfort that was much needed as this. They worked extremely hard, without complaints and very few breaks. They accomplished these tasks with as little added mess as possible, and were extremely efficient.

We can’t reiterate enough, what relief and hope they extended to us. They are wonderful people, with a deep sense of determination to help others. This is our first emergency of this kind, involving our home, and its consequences. We ask that you recognize this team, particularly Deb and Kris, who allowed us to see “light at the end of the tunnel”. At a very dark time in our lives as a homeowner. We can’t say enough grateful and respectful things about them. Thank you for responding to our sudden needs, with such a great dedicated crew!  We hope we will never have a need for your services again. Nut they are always welcome to stop by to say HI, and see our reconstructed basement that we can partially contribute to their heartfelt effort.

Buffy, Bob, and Dan were all great!