A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of The Southtowns

Our Google Reviews
(716) 646-6684
4.8
(212 reviews)

Need Odor Removal?

Scents and odors affect our health and mental well-being much more than we realize. Smell is intimately tied to both present perception and memory, meaning that an unpleasant odor is more than just a nuisance - it can significantly affect your quality of life.

As a leading expert in deodorization, SERVPRO of The Southtowns has tackled just about every type of offensive odor that Western New York has to offer. From smoke and soot odors after a fire to mold and mildew to cigarette smoke, we've eliminated scents that have plagued homeowners for decades. We even teach classes on the topic for the Institute of Inspection, Cleaning, and Restoration Certification. 

The key to deodorization is to find the source. While other companies might suggest simply trying to mask the odor, we believe that this approach is insufficient when the problem is serious. Our technicians are highly trained and equipped to identify and remove the causes of unpleasant odors and truly eliminate them from your home or business using a variety of proprietary odor removal products. 

The science of identifying and eliminating odors can be a tricky thing, so give us a call at 716-646-6684 and leave the restoration to us.

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What Our

Customers Are Saying

"The most professional and highest quality work done on/in our home. And it's being compared to work of VERY good contractors!" 

Bruce S.
Hamburg

"I was pleased that SERVPRO came when I asked and worked with my work schedule. Thank you so much."

Diane F.
Holland

"I am very impressed with your crew. They were polite, professional and great. Great job"

Charlie G.
Delevan

"The guys were very nice and super friendly. My 3 year old is going to miss having them around."

Amanda W.
East Concord

"I would recommend this SERVPRO office to anyone in need of their services. We were out of town for much of the work. We were kept informed of the entire process, when to expect completion and had all our questions answered in a very timely manner. All in all, it was an excellent experience for an unfortunate occurrence."

Diane B.
Silver Lake

"Your crew lived up to the adjuster's statements. They were excellent, polite and wonderful to work with. I couldn't be happier!"

Joan S.
Hamburg

All who came to our assistance were very understanding of our needs and were all very friendly and courtesy. 

Deb D.
Perrysbery

Our cleaners did an amazing job with our home and made us feel like nothing ever happened! They were extremely polite and worked amazingly! :)

Megan C.
Delevan

Everything is clean and beautiful and very nicely done! Love it!! Your employees were great!!

Jewel D.
Boston

About Us

SERVPRO of The Southtowns understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

Lyn and Thom Braun are the proud owners of SERVPRO of The Southtowns where they work in the business everyday. Thom’s background is in home building, he enjoys golf and water sports. Lyn’s background is in management, she enjoys  college football, art and live theater.

SERVPRO of The Southtowns specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of The Southtowns can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of The Southtowns.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.



Our Promise and Everyday Practice:

  • We will always….
  •            answer the phone, even at 2 am on a Saturday
  •            respond to any fire, water, mold, or biohazard emergency
  •            be onsite in less then 4 hours
  • be fair and honest
  • work with the insurance adjuster to reach the best outcome for the insured
  • adhere to all local and national restoration best practices
  • carry liability insurance well above industry standards
Thomas & Lynn & Travis & Taylor & Nicole Braun
Thomas & Lynn & Travis & Taylor & Nicole Braun
Owners of SERVPRO of The Southtowns

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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