SERVPRO of Northern Las Vegas Commercial Services

My husband and I were absolutely impressed with the response time, professionalism, and workmanship. The first company that came out to our property was recommended by our homeowner's insurance, which me being in the industry, I knew we would need to start there. Being that the insurance company will only cover the work being completed if it is done by those companies recommended by them. Once we realized the insurance would not cover any portion of this work, we decided to get a few opinions. The restoration company quoted us $4900 for mold remediation and cabinet replacement. To say my husband and I were irritated by their customer service is an understatement. This company ghosted us as soon as they realized we were cash payers and not being covered by the insurance company. I should not have to reach out and follow up multiple times to get a response to give a business my money. The estimate provided was not with any specs in mind just a good eyeballing from 5 days previous. We had enough of that. This behavior is indicative of the service to come. So, we opted out. We reached out to Servpro and the response was IMMEDIATE. We were scheduled for a consultation the next day and within a week our work was complete. The idea that we had Tristan, Jon, and Nick come out measure everything, spend about an hour with us, and then took those measurements back to the office to CAD was impressive. When we received our quote, my husband and I were so impressed we did not bother to get any other estimates. Then, when it was time to do the remediation, we were blessed to get the three gentlemen back in our home taking care of the mold. All three were dressed professionally and even out up with me speaking through our house cameras because I had to work. I am sure I looked like a creeper LOL. They took it with a grain of salt and remained professional. This company is proficient, efficient, and responsive. In my line of work I get asked most assuredly about companies I would refer out to in the construction industry. I will 100% network Servpro out to our clients. Thank you all for making this an easy and simple process. The office also gets overlooked, but I would also like to recognize the gal in the office being prompt and following through on her promise to have our quote before she left on Friday. You are all amazing .

Great response time

This has been the best service I have received by far. The crew that came to my house was very helpful and answered all my questions and where very patient with me through the whole process.

Thank you Servpro for your quick response and help with a bathroom flood we experienced. They were very attentive to detail to make sure our bathroom would be dried out and saved it from major damage. We are so appreciative of their expertise in dealing with this type of situation. I would highly recommend Servpro of Northern Las Vegas! Everyone we dealt with within the company was professional and knowledgeable! Thank you!

We are so pleased with Aaron and his team. Due to an unfortunate house fire a year ago, we needed help to mitigate any damages and dispose of all items damaged by smoke. We didn't even know where to begin and Aaron helped guide us during such a stressful time. His team was honest and we felt at ease having a team we could trust. Thanks for all your help, Servpro!

I could not be happier with Jimmy and his team. He was on time and extremely professional.

We are 100% satisfied with our flood clean up and dry out. Sonny and his team brought confidence to our uncertain situation. They were thorough in their inspection, taking the time to explain to us each step. They worked hard to dry out our home quickly so we could move on to restoration.

The entire crew were professional, friendly and clean. I would definitely recommend this company if the need should arise.