Meet Our Team
All it takes is one call to SERVPRO of Northwest Albuquerque. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Katrina and Niko Southall, team member at SERVPRO of Northwest Albuquerque]()
Katrina and Niko Southall
Katrina and Niko are the owners of SERVPRO Northwest Albuquerque. Niko has been in the restoration business since 1999, and was part of the storm chase team for many years doing large jobs throughout the United States. Katrina graduated from the University of New Mexico with a science degree. She worked as a scientist for the New Mexico Scientific Laboratory for almost a decade. Together they have a 7 year old daughter, and opened SERVPRO Northwest Albuquerque in 2017. Now they, along with their team, are proudly serving Los Ranchos De Albuquerque, Taylor Ranch, Paradise Hills, North Valley and surrounding areas!
![Christopher Proctor, team member at SERVPRO of Northwest Albuquerque]()
Christopher Proctor
Christopher Proctor is the Production Manager of SERVPRO of Northwest Albuquerque. He has over 16 years of cleaning and restoration experience. He is IICRC certified, and always ready to tackle the job.
![Emma , team member at SERVPRO of Northwest Albuquerque]()
Emma
Emma is our office puppy! She brings so much joy and laughter to all of us every day she is here. Don't be shy to come in and meet our Emma Darling! She sure loves to meet new people.
![Elijah Hernandez , team member at SERVPRO of Northwest Albuquerque]()
Elijah Hernandez
Eli is our youngest crew member but his experience in the field is quite expansive. Elijah has shown excellent customer service on multiple occasions.
![Anthony Griego, team member at SERVPRO of Northwest Albuquerque]()
Anthony Griego
Anthony started in our marketing division in September 2023.
What our
customers are saying
Emillio & Luis were on time and professional. Even though corporate hired them and was their main source of contact, the ServPro techs made sure to check in with me, as the store manager, before they left to ensure the work was done to my satisfaction. I would absolutely recommend ServPro.
Allan and Luis did an amazing job cleaning our home after a skunking incident. They were thorough and listened to our requests.
3rd time I've had ServPro to help clean up the dust and debris after other contractors left my house and attic dirtier than before. I am grateful to Emillio and techs Devin and Slater for this latest job that removed earth and silica dust from the house after a plumbing job redo. Thanks to Chris P and Niko too who worked on scope reduction to fit within my available budget.
Niko, Emilio, and Caden were a big help in treating my garage for cigar smoke odor. They were very honest and communicative about the treatment plan and the plan moving forward as well. I will definitely be going back to these folks for more help in the future.
Had a small water leak that turned into a big problem! The professionals at servpro came out identified the problem and got the water dried up! Couldn't be happier with there work and clean up. Niko, Chris, Emilio were true professionals and kept us informed every step of the way! Don't hesitate to use servpro we couldn't be happier!
Awesome service provided by Servpro! Was a much bigger job than expected and everyone that came out (Chris, Slater, Emillio, and Caden) was did an amazing job helping clean our house. They were all extremely professional and positive and very hard working. Would definitely recommend them and use them again!
Devin came to clean my office after my puppy peed. He was so fast but also thorough! He smelled around to find the spot(s) and treated them. Now my office smells fresh and clean! Thanks a ton Devin and Servpro!
Servpro did an excellent job with their swift response and treatment of a plumbing leak we had. Caden and Devin were professional and thoroughly explained the drying process. Emillio communicated well and efficiently removed all of the equipment once the moisture points were cleared. We are glad the process was completed quicker than expected. Thanks!
Great service. Emillio, Devin, Freddy, Slater, and Caden came out same day and remediated everything that was damaged from the water and tested for mold. Super professional and friendly.
About Us
SERVPRO® of Northwest Albuquerque, operational since October 2017, was founded by Niko and Katrina Southall. Their journey began with a simple dream of owning their own company, which they successfully transformed into reality. Niko, with nearly 20 years of experience in restoration and a passion for the field, faced a health setback in 2011, leading him to pursue a bachelor's degree in Business Entrepreneurship from the University of New Mexico, completing it in May 2017. This educational achievement paved the way for the establishment of their own restoration company.
The choice of SERVPRO® was a result of Niko's coursework, where he conducted an extensive project to identify the world's best restoration company. After thorough research, SERVPRO® emerged as the optimal choice for purchasing a franchise. Niko and Katrina wholeheartedly committed themselves to realizing their dream.
Niko, Katrina, and their team hold high certifications in IICRC water, fire, mold, crime scene/vandalism and upholstery restoration ensuring not only education but also extensive experience in their specialized field. Our franchise's training, experience, service, history, and commitment to making it "Like it never even happened."
Expressing gratitude for their team and their community outreach during emergencies, Niko and Katrina emphasize their love for their neighbors. Both being Albuquerque natives, they cherish the beauty of the city. Despite the rarity of natural disasters in the area, they want fellow residents to know that they stand ready to help at any time, day or night.