Call: (505) 503-8627
Niko R. & Katrina M. Southall
Niko R. & Katrina M. Southall
Owners of SERVPRO of Northwest Albuquerque

Meet Our Team

All it takes is one call to SERVPRO of Northwest Albuquerque. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Northwest Albuquerque
Our Google Reviews
(505) 503-8627
4.8
(110 reviews)
(505) 503-8627
Meet our Team. Here to Help 24/7
  • Katrina and Niko Southall, team member at SERVPRO of Northwest Albuquerque

    Katrina and Niko Southall

    Katrina and Niko are the owners of SERVPRO Northwest Albuquerque. Niko has been in the restoration business since 1999, and was part of the storm chase team for many years doing large jobs throughout the United States. Katrina graduated from the University of New Mexico with a science degree. She worked as a scientist for the New Mexico Scientific Laboratory for almost a decade. Together they have a 7 year old daughter, and opened SERVPRO Northwest Albuquerque in 2017. Now they, along with their team, are proudly serving Los Ranchos De Albuquerque, Taylor Ranch, Paradise Hills, North Valley and surrounding areas!

  • Christopher Proctor, team member at SERVPRO of Northwest Albuquerque

    Christopher Proctor

    Christopher Proctor is the Production Manager of SERVPRO of Northwest Albuquerque. He has over 16 years of cleaning and restoration experience. He is IICRC certified, and always ready to tackle the job.

  • Emma , team member at SERVPRO of Northwest Albuquerque

    Emma

    Emma is our office puppy! She brings so much joy and laughter to all of us every day she is here. Don't be shy to come in and meet our Emma Darling! She sure loves to meet new people.

  • Elijah Hernandez , team member at SERVPRO of Northwest Albuquerque

    Elijah Hernandez

    Eli is our youngest crew member but his experience in the field is quite expansive. Elijah has shown excellent customer service on multiple occasions.

  • Anthony Griego, team member at SERVPRO of Northwest Albuquerque

    Anthony Griego

    Anthony started in our marketing division in September 2023.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

If you are faced with a disaster and need immediate, professional, thorough help call SERVPRO of NW Abq. They were so friendly, so reassuring, and the communication was flawless. We had a flood in our home due to a faulty washing machine and had no idea where to turn for help. We are so very happy we found SERVPRO of NW!!
Thank you!!

Melissa Van Hook
Albuquerque

Dear Maggie,

Thank you for your help with my odd cleanup situation! Your ability to pivot and consider different solutions in a changing environment is a great asset to you and SERVPRO of NW Albuquerque. I appreciate you! 

Best,

Jonathan Kahn 

Jonathan Kahn
Albuquerque

Amazing people running an incredible business. Rely on them for all of your restoration needs.

Contessa Lowery
Albuquerque

The Best!!! Niko, Katrina, and their team of professionals took amazing care of us. Highly recommended!

Peter Roukema
Albuquerque

Chris, Brandon, Emily, Jess, josh, Elijah and Ryan go the extra mile to make everything better than it was before! Their work is caring, helpful, sensitive to pets, diligent and timely! Best of all, great communications kept us prepared and informed each step of their thorough system.

Bonnie Simons
Albuquerque

Brandon And Elijah did a good job on our clean up and were professional for the entire job

Bill Waltman
Albuquerque

I would like to express that the employees of SERVPRO of Northwest Albuquerque, have treated me with kindness and respect. I have left the project due to the dust, and unable to cook or eat in my home throughout the construction. My communication with the office has been very well handled. This has been a very long wait to begin construction due to weather and HOA commitments. I trust the results of all will turn out well. Its been a long wait 

Celina M. Tandy
Albuqueruqe

"You all are very helpful and I'm grateful on how fast you gave me a call back, feels like I just called my insurance like 20 minutes ago."

Phil Bimaco
Santa Fe

The water restoration team was great. They handled the job with ease, Each and every part of this crew was respectful and polite. Elijah, Fredrick, emillio, caden and chris made this disaster easier to handle and took care of us like family 

Brianna Nichols
Albuqueruque

About Us

SERVPRO® of Northwest Albuquerque, operational since October 2017, was founded by Niko and Katrina Southall. Their journey began with a simple dream of owning their own company, which they successfully transformed into reality. Niko, with nearly 20 years of experience in restoration and a passion for the field, faced a health setback in 2011, leading him to pursue a bachelor's degree in Business Entrepreneurship from the University of New Mexico, completing it in May 2017. This educational achievement paved the way for the establishment of their own restoration company.

The choice of SERVPRO® was a result of Niko's coursework, where he conducted an extensive project to identify the world's best restoration company. After thorough research, SERVPRO® emerged as the optimal choice for purchasing a franchise. Niko and Katrina wholeheartedly committed themselves to realizing their dream.

Niko, Katrina, and their team hold high certifications in IICRC water, fire, mold, crime scene/vandalism and upholstery restoration ensuring not only education but also extensive experience in their specialized field. Our franchise's training, experience, service, history, and commitment to making it "Like it never even happened."

Expressing gratitude for their team and their community outreach during emergencies, Niko and Katrina emphasize their love for their neighbors. Both being Albuquerque natives, they cherish the beauty of the city. Despite the rarity of natural disasters in the area, they want fellow residents to know that they stand ready to help at any time, day or night.

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Niko R. & Katrina M. Southall
Niko R. & Katrina M. Southall
Owners of SERVPRO of Northwest Albuquerque

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SERVPRO of Northwest Albuquerque
3807 Academy Pkwy South NE
Albuquerque, NM 87109
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©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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