Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Northwest Albuquerque

Our Google Reviews
(505) 503-8627
4.7
(96 reviews)

Service Areas

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Northwest Albuquerque we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Amazing work done by Chris, brandon, josh, elijah, marcos, demitirius! Would recommend 

Earlene hopper
Albuquerque

efficient, on time, courteous, will use SERVPRO of northwest Albuquerque again

Mary Baca
Albuquerque

Everyone was very professional courteous and friendly. really enjoyed having them here for this service the end product was great!!

Randy Reddick
Albuquerque

We are pleased with the work done by Ryan, Elijah, josh, They were Professional, did their job and made it as easy on us as possible. They were all courteous, polite and respectable. They were also very careful and cleaned up after removing our floors. Outstanding job- Thank you.

Margret Peck
Albuquerque

We don't know what we would have done if not for your wonderful employees. Brandon and Elijah for staying till 2am to remove the water and start the drying process that saved our furnishings. Ryan and Josh doing our demo were very courteous about not breaking anything. Their kindness and professionalism at this difficult time was apricated. Thank you and Bless Emily, Anthony, Jess, for outstanding service. I will always recommend your services.

Diane Ward
Albuquerque

The water restoration team was great. They handled the job with ease, Each and every part of this crew was respectful and polite. Elijah, Fredrick, emillio, caden and chris made this disaster easier to handle and took care of us like family 

Brianna Nichols
Albuqueruque

Elijah and Luis are very professional and efficient. Krista was helpful with scheduling and making the payment with ease. Danielle was also helpful scheduling and was able to fit me in a timely manner.  

Leah Sivage
Albuquerque

we have been extremely pleased with the professionalism and knowledge these staff have brought to our home project they are pleasant, polite, communicate well and work hard. they show up on time and get the job done.

Patricia Montoya
Albuquerque

From start to finish, All of the guy were very professional and kept me informed of everything that was going on. Will recommend them to anyone needs the service. Rate 10/10! Awesome work service.

Jesse martinez
Albuquerque

Amazing work done by Chris, brandon, josh, elijah, marcos, demitirius! Would recommend 

Earlene hopper
Albuquerque

efficient, on time, courteous, will use SERVPRO of northwest Albuquerque again

Mary Baca
Albuquerque

Everyone was very professional courteous and friendly. really enjoyed having them here for this service the end product was great!!

Randy Reddick
Albuquerque

We are pleased with the work done by Ryan, Elijah, josh, They were Professional, did their job and made it as easy on us as possible. They were all courteous, polite and respectable. They were also very careful and cleaned up after removing our floors. Outstanding job- Thank you.

Margret Peck
Albuquerque

We don't know what we would have done if not for your wonderful employees. Brandon and Elijah for staying till 2am to remove the water and start the drying process that saved our furnishings. Ryan and Josh doing our demo were very courteous about not breaking anything. Their kindness and professionalism at this difficult time was apricated. Thank you and Bless Emily, Anthony, Jess, for outstanding service. I will always recommend your services.

Diane Ward
Albuquerque

The water restoration team was great. They handled the job with ease, Each and every part of this crew was respectful and polite. Elijah, Fredrick, emillio, caden and chris made this disaster easier to handle and took care of us like family 

Brianna Nichols
Albuqueruque

Elijah and Luis are very professional and efficient. Krista was helpful with scheduling and making the payment with ease. Danielle was also helpful scheduling and was able to fit me in a timely manner.  

Leah Sivage
Albuquerque

we have been extremely pleased with the professionalism and knowledge these staff have brought to our home project they are pleasant, polite, communicate well and work hard. they show up on time and get the job done.

Patricia Montoya
Albuquerque

From start to finish, All of the guy were very professional and kept me informed of everything that was going on. Will recommend them to anyone needs the service. Rate 10/10! Awesome work service.

Jesse martinez
Albuquerque

About Us

SERVPRO® of Northwest Albuquerque, operational since October 2017, was founded by Niko and Katrina Southall. Their journey began with a simple dream of owning their own company, which they successfully transformed into reality. Niko, with nearly 20 years of experience in restoration and a passion for the field, faced a health setback in 2011, leading him to pursue a bachelor's degree in Business Entrepreneurship from the University of New Mexico, completing it in May 2017. This educational achievement paved the way for the establishment of their own restoration company.

The choice of SERVPRO® was a result of Niko's coursework, where he conducted an extensive project to identify the world's best restoration company. After thorough research, SERVPRO® emerged as the optimal choice for purchasing a franchise. Niko and Katrina wholeheartedly committed themselves to realizing their dream.

Niko, Katrina, and their team hold high certifications in IICRC water, fire, mold, crime scene/vandalism and upholstery restoration ensuring not only education but also extensive experience in their specialized field. Our franchise's training, experience, service, history, and commitment to making it "Like it never even happened."

Expressing gratitude for their team and their community outreach during emergencies, Niko and Katrina emphasize their love for their neighbors. Both being Albuquerque natives, they cherish the beauty of the city. Despite the rarity of natural disasters in the area, they want fellow residents to know that they stand ready to help at any time, day or night.

Niko R. & Katrina M. Southall
Niko R. & Katrina M. Southall
Owners of SERVPRO of Northwest Albuquerque

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.