About Us
SERVPRO of Northwest Albuquerque is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.
Here to Help® 24/7
About Us
SERVPRO® of Northwest Albuquerque, operational since October 2017, was founded by Niko and Katrina Southall. Their journey began with a simple dream of owning their own company, which they successfully transformed into reality. Niko, with nearly 20 years of experience in restoration and a passion for the field, faced a health setback in 2011, leading him to pursue a bachelor's degree in Business Entrepreneurship from the University of New Mexico, completing it in May 2017. This educational achievement paved the way for the establishment of their own restoration company.
The choice of SERVPRO® was a result of Niko's coursework, where he conducted an extensive project to identify the world's best restoration company. After thorough research, SERVPRO® emerged as the optimal choice for purchasing a franchise. Niko and Katrina wholeheartedly committed themselves to realizing their dream.
Niko, Katrina, and their team hold high certifications in IICRC water, fire, mold, crime scene/vandalism and upholstery restoration ensuring not only education but also extensive experience in their specialized field. Our franchise's training, experience, service, history, and commitment to making it "Like it never even happened."
Expressing gratitude for their team and their community outreach during emergencies, Niko and Katrina emphasize their love for their neighbors. Both being Albuquerque natives, they cherish the beauty of the city. Despite the rarity of natural disasters in the area, they want fellow residents to know that they stand ready to help at any time, day or night.
Service Area
Certifications
- WRT - Water Damage Restoration Technician
- IICRC Certified Firm
- RRRP - Lead-Based Paint Activities and Renovation
- SCT - Subrogation Claims Training
- ASD - Applied Structural Drying Technician
- CCT - Carpet Cleaning Technician
- ECTP - Employee Certification Training Program
- OSHA - 30-hour General and/or Construction Industry Training Program
- OCT - Odor Control Technician
- UFT - Upholstery & Fabric Cleaning Technician
- AMRT - Applied Microbial Remediation Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- OSHA - Other Training
Payment Info
The following cards are accepted:Affiliations
- New Mexico Hispanic Chamber of Commerce
- Institute of Inspection Cleaning and Restoration Certification
What our
customers are saying
3rd time I've had ServPro to help clean up the dust and debris after other contractors left my house and attic dirtier than before. I am grateful to Emillio and techs Devin and Slater for this latest job that removed earth and silica dust from the house after a plumbing job redo. Thanks to Chris P and Niko too who worked on scope reduction to fit within my available budget.
Niko, Emilio, and Caden were a big help in treating my garage for cigar smoke odor. They were very honest and communicative about the treatment plan and the plan moving forward as well. I will definitely be going back to these folks for more help in the future.
Had a small water leak that turned into a big problem! The professionals at servpro came out identified the problem and got the water dried up! Couldn't be happier with there work and clean up. Niko, Chris, Emilio were true professionals and kept us informed every step of the way! Don't hesitate to use servpro we couldn't be happier!
Awesome service provided by Servpro! Was a much bigger job than expected and everyone that came out (Chris, Slater, Emillio, and Caden) was did an amazing job helping clean our house. They were all extremely professional and positive and very hard working. Would definitely recommend them and use them again!
Devin came to clean my office after my puppy peed. He was so fast but also thorough! He smelled around to find the spot(s) and treated them. Now my office smells fresh and clean! Thanks a ton Devin and Servpro!
Servpro did an excellent job with their swift response and treatment of a plumbing leak we had. Caden and Devin were professional and thoroughly explained the drying process. Emillio communicated well and efficiently removed all of the equipment once the moisture points were cleared. We are glad the process was completed quicker than expected. Thanks!
Great service. Emillio, Devin, Freddy, Slater, and Caden came out same day and remediated everything that was damaged from the water and tested for mold. Super professional and friendly.
Emilio, Elijah, Freddy, Slater, Caden, and Devin were here daily and as late as they needed to be to get things done. They were able to save the carpets and minimize cutting/drilling while getting all the water out of the house. Great communication and I would recommend them to anyone.
Chris was pleasant and explained the problem well and referred the companies contractor who will contact me shortly. Glad I called to get the problem eventually corrected . Gene Collins, home owner