Water Damage & Flood Cleanup Services
24/7 Emergency Water Removal
- The #1 Choice in Cleanup and Restoration*
- Providing Residential and Commercial Water Damage Restoration Near You
- Advanced Water Inspection, Extraction, and Drying Equipment
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7
Service Areas
Need Water Removal or Flood Cleanup?
Services We Provide
Residential Water Extraction and Cleanup
Our focus is restoring your affected space to pre-damaged condition. Rest assured, our highly-trained technicians will complete the water removal and cleanup process from beginning to end, helping to ensure it is documented along the way, and dried properly and thoroughly. Our customer-focused professionals will:
- Assess your property's water damage.
- Explain the extent of the water damage and the restoration process so you're able to make an informed decision on how to proceed.
- Use advanced equipment to detect hidden moisture and perform water extraction of any standing water.
- Help ensure your property is clean, dry, and restored to its pre-damaged condition.
Commercial Water Damage Restoration
When water damage occurs in your commercial property, be it a small business, warehouse, high-rise building, or other industrial space, the destruction can be devastating. Not only is your business damaged, but operations may stop, causing a disruption in production and revenue, as well as inconveniencing or causing possible safety concerns for your customers and employees. No matter the size or source of the commercial job, from floods to broken pipes, our team of professionals is ready to respond to your call.
Industries Serviced:
- Retail - Educational Facilities
- Healthcare - Property Management
- Hospitality - Food Service
Structural Drying
Water can settle into the walls, floors, and ceilings. Using targeted heat, controlled airflow, and other techniques, we can target the hard-to-reach moisture deep within the materials of your home.
- Protection from warping and swelling
- Restore structural stability
- The latest drying systems
Sewage Cleanup
Sewage backups are stressful, hazardous, and can cause significant damage. Backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. SERVPRO has specialized training and equipment to clean contaminants like sewage quickly and safely.
- 3 Stage Professional Remediation Process
- 24/7 Emergency Response
- Streamlined Insurance Process
Packout and Contents Restoration
Water damage to your home or business can also affect what’s inside. From furniture and appliances to family keepsakes or important business records, SERVPRO of New Bern helps protect and restore your belongings.
We can transport belongings to our secure storage and restoration facility where needed services are provided and stored. Everything stays safe until it’s ready to return, so you can focus on getting life back to normal.
SERVPRO of New Bern is Always Near You for Water Damage Restoration Service
Highly Trained Restoration Specialists
Customer Care
Our professionals care about you and your property and want to help you get your property back to pre-loss condition after you have water damage to your home or business.
#1 in the Cleanup and Restoration Industry*
Easier Insurance Claims Process
We will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.
What our
customers are saying
I cannot sing enough praises about ServPro of New Bern. From the first phone call until the service we had top notch care and response. I was devastated when we discovered that we had a mold issue in our home and reached out to ServPro due to their excellent reputation in our area. The response time from my initial call to getting Mark out to our home for air samples and to access the damage was two days. When he arrived he answered all of my questions and spent a great deal of time with me explaining his findings and what the process for remediation would be. After confirming with air samples and visual findings he let us know a quote would be on its way. After looking everything over we decided to move forward with treatment. I spoke to Demetrius and he answered all of my silly questions and helped the operation run so smoothly! He knew how concerned we were about the mold and got us on the schedule for the next day! Talk about customer service!! When the crew arrived they all greeted me with warm smiles and all looked so clean and professional! They would take photos of hard to reach areas of concern and were able to send them to me for my records. They were so informative and gave me so much insight into our project. Thankfully they were able to find the source of the mold which was linked to faulty issues with the HVAC tubing and piping in our attic. Every step of they way they were so patient and knowledgeable! I felt safe and confident in their abilities to get this treatment done right! I can’t thank Keegan W., Jordan S., Justin, and Trent enough for everything!! Tomorrow we will be having a full service HVAC cleaning and disinfecting by Jeff and John W., and I have nothing but confidence that they will be just as amazing as everyone I’ve worked with thus far! You guys are all so fantastic and I am so blessed to have found you all!! If I could give everyone more than five stars I would!! Highly recommend ServPro of New Bern for all of your remediation needs!!
Team came out immediately for an emergency. Shout out to Justin for is quick response and following through the process! Very professional and courteous. Thank you all from Demetrius in the office to Justin and his team.
This review is for the mitigation/demo team of this branch. To preface this review, I am a Regional Property Manager of 650 units of affordable housing across 3 states. (Credibility for this review) I recently had a fire that affected 85% of a two bedroom townhome layout in New Bern, NC. Within hours, their crew was on site and getting to work on the demo and water mitigation. Within another 36 hours, all damaged material was removed and all moisture extracted. Not only this, the unit had NO smoke smell and actually smelt GOOD inside the unit because of how quickly these guys set up their machinery and got working(I also believe they had a machine that put a pleasant scent into the air which is was a nice touch). Additionally, there is absolutely ZERO moisture damage because of how quickly this crew worked. The compliments that we received from insurance on our quick actions just made this experience even better. Yes, Servpro might be higher on pricing as opposed to other companies, but this branch specifically showed why they’re worth every penny. I would guess we saved upwards of $20k just by extracting all of the fire departments water in such a quick fashion. Special mention to Mark, Fran, and Mason for all of their assistance with this. Those three are who have made this experience such a positive one. There was a small hiccup with billing but Fran and Mason had it handled within an hour of discovering it. This branch is great with communication and keeping all parties on the same page. I will be requesting that this branch handles any disasters that our complexes experience when possible.
My water heater overflowed so I needed water remediation. Mr. Clements and his associate were outstanding. Today Justin and Allen returned to retrieve dryer and haul away junk. The kindness and professionalism these two men displayed was outstanding. They are examples of outstanding customer service. I hope I don't need you again, but if I do this company will be called. It is of worthy note that I called them on Saturday. They came that afternoon and did not assess any extra fees. This company is recommended highly without hesitstion.
Justin W and Allen did a great job. Came home from vacation to all my floor flooded and they came in immediately, got all my wet flooring, walls and anything else out of the house and out of the way. Very professional and set up quickly. Explained the process to us and just all around did a stellar job. If I ever need help again then they’re going to be my first call!!
Our interactions with Servpro so far have been very effortless. They have been accommodating and well put together. I can see why they are the industry leader.
On May 8th I had a flood in my home the adjuster came out and told me that everything had to be pulled up and replace due to the water damage that included every floor in my home my kitchen cabinets and my vanities Frances Welch and the Servpro of New Bern team were amazing and I am truly thankful I did not know where to begin or who to contact for any of my repairs this team was only hired initially to come out and do the drying out of my home and tearing up anything that was damaged but talking Justin Woolsey and Frances Welch they explained to me that they were in a full service business that handle everything from beginning to end and that is exactly what happened I love the communication it was never hard to reach anyone about any of my concerns and no matter who you spoke with they all were knowledgeable about the situation and always had an answer for me even if it was just reassurance that everything's going to be okay I love my home a wish I could give this team more than the five stars because they were amazing.
My family and I are greatful for the Servpro team
Friendly and hard working staff. Highly recommend!
