Packout & Contents Restoration Services
- The #1 Choice in Cleanup and Restoration*
- Residential, Commercial, and Government Packout and Contents Restoration Services
- 24/7 Emergency Response
- Trained, Certified Specialists
- Advanced Digital Inventory Systems
- State of the Art Equipment
- Streamlined Insurance Process
Here to Help® 24/7
Why Choose SERVPRO for Packout & Contents Restoration Services?
At SERVPRO, we know that time is of the essence when it comes to recovering your damaged possessions—from furniture and artwork to family photographs and important documents. Thanks to quick response and the latest techniques, belongings you assumed were ruined can be brought back to pre-loss condition.
SERVPRO technicians are ready to inventory, pack, and transport your belongings to our secure, climate-controlled facility. There, your things are carefully cleaned, repacked, and stored until they’re ready to return to your home.
Our textile cleaning team has the training and equipment needed for the restorative cleaning and deodorization of your clothes, special garments, and other items. Our furniture and upholstery experts use the latest technology to clean, deodorize, and restore your furnishings to their pre-loss condition. We can also assist you with your artwork, documents, electronics, and appliances.
Packout and Storage
We’ll inventory, pack, remove, and store your personal belongings, furniture, electronics, appliances, and more. All as we clean and restore the contents of your home or business, with the utmost care.
For your peace of mind, we use advanced digital inventory software to catalog and track your belongings. That way, you always know where your possessions are.
Furniture Restoration
It’s hard to believe soaked or smoke-damaged furniture can have a second chance. For decades, SERVPRO has been cleaning, restoring, even repairing our customers’ furniture, making those second chances happen.
Our experts evaluate everything from leather couches to wooden tables. This lets us determine the best way to clean your furniture, from dry cleaning to our proprietary wet cleaning methods.
Textile Cleaning
Our textile cleaning team uses the industry’s best equipment to restore your clothing and soft goods—even after severe water, smoke, or mold damage.
We’ll handle everything from everyday garments to delicate fabrics, leather goods, and cherished keepsakes, typically achieving deep cleaning without any wear or damage.
Document and Photo Recovery
Let SERVPRO coordinate the restoration of your paper goods—photos, books, certificates, important papers, drawings, and more.
We’ll make sure your items receive the best care possible, whether it’s photo restoration and digitizing, document freeze-drying, or old document restoration.
Electronics Restoration
SERVPRO will coordinate the restoration of your kitchen and laundry appliances, living room electronics, and personal items.
A qualified appliance technician will inspect and evaluate all your major appliances to find out whether you should repair or replace them.
Pack Back Services
When the restoration work is complete, we'll coordinate you to get your possessions back home, according to your needs.
SERVPRO isn’t just Faster to Any Size Disaster®. We’re also return your cleaned possessions faster, with quick turn-times for items like clothing and daily necessities!
Commercial Contents Restoration and Packout Services
Quick response makes all the difference when your business is damaged in a flood, fire or other emergency. At SERVPRO, we respond quickly and work hard to help get your business up and running again as quickly as possible.
Along with cleaning your business furniture and fixtures, we use the very latest technology to restore the documents your business depends on—contracts, blueprints, financial records, and more. We can also digitize them to prevent further disruption.
While your commercial property is being cleaned and repaired, your contents can be packed out and stored in our secure, climate-controlled facility. Our goal is to help you and your employees avoid downtime and return to full operations as soon as possible.
We Make the Insurance Claims Process Easier
SERVPRO works directly with your insurance provider to help streamline the restoration process. Our team documents all damage thoroughly, provides clear communication, and coordinates the necessary paperwork - so you can focus on getting life back to normal.
Because SERVPRO is trusted by major insurance carriers, we respond quickly to help control costs, prevent further damage, and keep your claim moving forward.
What our
customers are saying
I cannot sing enough praises about ServPro of New Bern. From the first phone call until the service we had top notch care and response. I was devastated when we discovered that we had a mold issue in our home and reached out to ServPro due to their excellent reputation in our area. The response time from my initial call to getting Mark out to our home for air samples and to access the damage was two days. When he arrived he answered all of my questions and spent a great deal of time with me explaining his findings and what the process for remediation would be. After confirming with air samples and visual findings he let us know a quote would be on its way. After looking everything over we decided to move forward with treatment. I spoke to Demetrius and he answered all of my silly questions and helped the operation run so smoothly! He knew how concerned we were about the mold and got us on the schedule for the next day! Talk about customer service!! When the crew arrived they all greeted me with warm smiles and all looked so clean and professional! They would take photos of hard to reach areas of concern and were able to send them to me for my records. They were so informative and gave me so much insight into our project. Thankfully they were able to find the source of the mold which was linked to faulty issues with the HVAC tubing and piping in our attic. Every step of they way they were so patient and knowledgeable! I felt safe and confident in their abilities to get this treatment done right! I can’t thank Keegan W., Jordan S., Justin, and Trent enough for everything!! Tomorrow we will be having a full service HVAC cleaning and disinfecting by Jeff and John W., and I have nothing but confidence that they will be just as amazing as everyone I’ve worked with thus far! You guys are all so fantastic and I am so blessed to have found you all!! If I could give everyone more than five stars I would!! Highly recommend ServPro of New Bern for all of your remediation needs!!
Team came out immediately for an emergency. Shout out to Justin for is quick response and following through the process! Very professional and courteous. Thank you all from Demetrius in the office to Justin and his team.
This review is for the mitigation/demo team of this branch. To preface this review, I am a Regional Property Manager of 650 units of affordable housing across 3 states. (Credibility for this review) I recently had a fire that affected 85% of a two bedroom townhome layout in New Bern, NC. Within hours, their crew was on site and getting to work on the demo and water mitigation. Within another 36 hours, all damaged material was removed and all moisture extracted. Not only this, the unit had NO smoke smell and actually smelt GOOD inside the unit because of how quickly these guys set up their machinery and got working(I also believe they had a machine that put a pleasant scent into the air which is was a nice touch). Additionally, there is absolutely ZERO moisture damage because of how quickly this crew worked. The compliments that we received from insurance on our quick actions just made this experience even better. Yes, Servpro might be higher on pricing as opposed to other companies, but this branch specifically showed why they’re worth every penny. I would guess we saved upwards of $20k just by extracting all of the fire departments water in such a quick fashion. Special mention to Mark, Fran, and Mason for all of their assistance with this. Those three are who have made this experience such a positive one. There was a small hiccup with billing but Fran and Mason had it handled within an hour of discovering it. This branch is great with communication and keeping all parties on the same page. I will be requesting that this branch handles any disasters that our complexes experience when possible.
My water heater overflowed so I needed water remediation. Mr. Clements and his associate were outstanding. Today Justin and Allen returned to retrieve dryer and haul away junk. The kindness and professionalism these two men displayed was outstanding. They are examples of outstanding customer service. I hope I don't need you again, but if I do this company will be called. It is of worthy note that I called them on Saturday. They came that afternoon and did not assess any extra fees. This company is recommended highly without hesitstion.
Justin W and Allen did a great job. Came home from vacation to all my floor flooded and they came in immediately, got all my wet flooring, walls and anything else out of the house and out of the way. Very professional and set up quickly. Explained the process to us and just all around did a stellar job. If I ever need help again then they’re going to be my first call!!
Our interactions with Servpro so far have been very effortless. They have been accommodating and well put together. I can see why they are the industry leader.
On May 8th I had a flood in my home the adjuster came out and told me that everything had to be pulled up and replace due to the water damage that included every floor in my home my kitchen cabinets and my vanities Frances Welch and the Servpro of New Bern team were amazing and I am truly thankful I did not know where to begin or who to contact for any of my repairs this team was only hired initially to come out and do the drying out of my home and tearing up anything that was damaged but talking Justin Woolsey and Frances Welch they explained to me that they were in a full service business that handle everything from beginning to end and that is exactly what happened I love the communication it was never hard to reach anyone about any of my concerns and no matter who you spoke with they all were knowledgeable about the situation and always had an answer for me even if it was just reassurance that everything's going to be okay I love my home a wish I could give this team more than the five stars because they were amazing.
My family and I are greatful for the Servpro team
Friendly and hard working staff. Highly recommend!
