Sewage Cleanup Services
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Sewage Cleanup
- 24/7 Emergency Response
- Trained, Certified Specialists
- Streamlined Insurance Process
Here to Help® 24/7
SERVPRO of East Mecklenburg / Matthews
Service Areas
Why Choose SERVPRO® for Sewage Cleanup?
Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of East Mecklenburg / Matthews we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.
No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."
We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.
Our experienced SERVPRO team will also help coordinate your insurance claims.
Services We Provide
What To Do When Sewage Damage Happens
A sewage emergency is both unexpected and overwhelming.
Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.
Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.
Steps in Our Sewage Damage Restoration Process
Sewage Removal & Contamination Control
Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.
Sanitization and Deodorization
Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.
Restoration
In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.
Simplifying Insurance
We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.
We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.
Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.
Residential Sewage Cleanup
Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.
With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.
Commercial Sewage Cleanup
Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.
We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.
From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.
What our
customers are saying
Water flooded my home in my Mint Hill residence and the SERVPRO of East Mecklenburg/Matthews crew responded very quickly and cleaned up everything and got my home back to normal.
Chaz is an excellent person to work with. Polite, prompt and professional!
I don't hand out 5 star reviews unless deserved and I'm rarely impressed, especially with construction. The maintaining of appearance of professionalism and thoroughness to the end was top notch! No group is perfect but I'd be proud of claiming these guys if they were my employees.
Amazing customer service. Very appreciative!
Sean was very courteous. He showed much concern from beginning to end. He stepped in when another company failed me.
I cannot recommend SERVPRO of East Meck. /Matthews Charlotte highly enough. We returned from a vacation to a massive plumbing leak that devastated our master bathroom. SERVPRO was recommended by our insurers, and had done some work in our neighborhood so we immediately thought of them. The team immediately jumped on the project, using their resources to stop the damage, remove the damaged components (which was completely everything) and used very high tech drying equipment to remediate the damage. We think so much of their work that we are planning to use them for replacement and new construction to get the bathroom back to where it needs to be. A++ for SERVPRO.
You guys were knowledgeable and professional throughout the whole process. Thanks so much!
SERVPRO of East Mecklenburg/Matthews staff was very courteous and helpful throughout the duration of the job
The crew was extremely prompt when I suffered water damage in my Charlotte home. They were very courteous and attentive to every detail.
Water flooded my home in my Mint Hill residence and the SERVPRO of East Mecklenburg/Matthews crew responded very quickly and cleaned up everything and got my home back to normal.
Chaz is an excellent person to work with. Polite, prompt and professional!
I don't hand out 5 star reviews unless deserved and I'm rarely impressed, especially with construction. The maintaining of appearance of professionalism and thoroughness to the end was top notch! No group is perfect but I'd be proud of claiming these guys if they were my employees.
Amazing customer service. Very appreciative!
Sean was very courteous. He showed much concern from beginning to end. He stepped in when another company failed me.
I cannot recommend SERVPRO of East Meck. /Matthews Charlotte highly enough. We returned from a vacation to a massive plumbing leak that devastated our master bathroom. SERVPRO was recommended by our insurers, and had done some work in our neighborhood so we immediately thought of them. The team immediately jumped on the project, using their resources to stop the damage, remove the damaged components (which was completely everything) and used very high tech drying equipment to remediate the damage. We think so much of their work that we are planning to use them for replacement and new construction to get the bathroom back to where it needs to be. A++ for SERVPRO.
You guys were knowledgeable and professional throughout the whole process. Thanks so much!
SERVPRO of East Mecklenburg/Matthews staff was very courteous and helpful throughout the duration of the job
The crew was extremely prompt when I suffered water damage in my Charlotte home. They were very courteous and attentive to every detail.
About Us
SERVPRO of East Mecklenburg/Matthews understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
SERVPRO of East Mecklenburg/Matthews specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of East Mecklenburg/Matthews can also mitigate mold from your home or business.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our team is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of East Mecklenburg/Matthews.
Our owners, Brian and Bruce Bowen, have dedicated decades to building our locally based restoration team to be a reputable and respected service provider in the Charlotte area. We are a trusted name for restoration, remediation, reconstruction, mitigation, and premier cleaning throughout the communities that we serve. Our professionals have over a century of combined restoration experience, giving each member of our team a unique and professional approach to every project we undertake to exceed the expectations of the customers we serve.
If you would like to schedule service for your home or business, please call today!
