Fire Damage Restoration Services
24/7 Emergency Fire Service
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Fire Cleanup
- Highly-Trained Fire Restoration Technicians
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7
Service Areas
Your Local Fire Restoration Company
Residential Fire Damage Restoration
When fire damage happens, our fire and water damage restoration team will use advanced technology and cleaning protocols to safely clean and repair your home.
- Board-up and roof tarping service
- Assessment of fire and smoke damage
- Water removal and drying (if present)
- Removal of soot and smoke odor
- Clean all restorable items
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Commercial Fire Damage Cleanup and Restoration
When a fire damages your business or commercial property, our fire damage and large-loss specialists are equipped to handle smoke and fire damage in all types of commercial spaces to minimize disruption.
- Water removal from firefighting efforts
- Smoke damage and soot removal
- Commercial cleaning including carpet, upholstery, and window treatments
- Commercial large loss services
Soot and Odor Inspections
A comprehensive fire inspection allows our team to identify any soot damage in your home or business—and the source of any lingering odors related to the fire.
Board-Up and Roof Tarping Services
If a fire damages your roof, walls, or windows, it’s critical to secure and protect your home or business from further exposure to the elements.
- Our quality roof tarp service helps protects your property from further damage
- Our board-up services help to secure your property from weather, animals, and illegal entry
Odor Removal
When your home is struck by an unpleasant odor, our team will use proprietary cleaning solutions, techniques, and equipment to ensure your property gets back to smelling fresh.
- Mold smell removal
- Fire smoke odor removal
- Cigarette and cigar smoke removal
- Pet odors and more
Packout and Contents Restoration
A fire doesn’t just damage your property—it can impact the things that matter most to you. From furniture and appliances to family keepsakes and important business records, SERVPRO of East Mecklenburg / Matthews is here to help protect and restore your belongings.
We can transport belongings to our secure storage and restoration facility where needed services are provided and stored. Once your contents are ready, we return them to you so you can start getting life back to normal.
Austin (PM) was great and very professional. He came out promptly and gave us an honest assessment of what was going on. He worked around our schedule and made sure we were comfortable and aware of the process. His crew was friendly and professional and made us feel like valued customers at all times, especially Tom who went to great lengths to communicate and keep us in the loop. Highly recommend using them.
The entire SERVPRO team went above and beyond to work with us on remediation of mold in our house. Chris met us at least 4 times to discuss the process and plan - which was extensive. He answered every question quickly and thoroughly and made us feel like we were in good hands. And we were! Austin, the project manager, and his team (some of whom were Tom, Corey, Roy, Brittany, Justin and Joe) were extraordinarily professional, courteous and hard-working. I felt like SERVPRO and their team were personally invested in making sure our house was completely remediated as quickly as possible. I wish every service vendor was like this team of people. When you need SERVPRO, things are not going well so to find people who are empathetic and responsive is like a dream. With their hard work (and it was hard work!) all areas of our house passed the clearance testing on the first retest which is amazing. We can rest easy knowing our house is probably the cleanest of anyone we know now! I cannot recommend them highly enough.
The SERVPRO team came out cleaned the duct work to our home and they did an excellent job. The team showed up on time, explained what they were going to do, and followed through professionally and courteously. All of the registers were cleaned and everything was put back in place. Would recommend them to everyone.
Thank you for getting out to us so quickly. The crew was awesome and worked efficiently to clean everything back up timely. I thought that it was going to be an all-day thing. Fantastic group!
I returned from vacation to find water damage from a roof leak and am extremely grateful to Jonathan for not only his quick response, but how he helped me and my family during this crisis. Very impressed by the service I received.
You have been an excellent communicator and your team is VERY efficient! Great working with you.
Taylor Grimes and the East Charlotte SERVPRO team were complete professionals when helping us recover our Commercial Building after a fire. Will be calling them again in the future
I had the pleasure of meeting Taylor Grimes. She is an excellent representative of your company. Very knowledgeable of the processes and core business you offer. We look forward to utilizing the services you offer in the future. We always like it when a representative has the customer's best interest in mind!
We had a small fire in our body shop. Austin Smith with SERVPRO came out to inspect the damages and explained what the process would be to get out shop back in working order as far as the cleaning. Austin was very professional in explaining the process and advised me he would need a week to the tear out and do the cleaning. Austin was a man of his word and him and his crew worked after hours to get it all done while trying not to disrupt our daily business. The crew that was here were all very polite and professional and had it all cleaned within the time frame initially stated. I was very pleased with the progress I saw every morning when I walked into the shop. Everything looks awesome and our shop is cleaner than it has been in years. We had several years of built up dust in the rafters and walls and it is all clean now. I will recommend Austin and SERVPRO to everyone I see. They are a very professional company and made the process painless.
