Meet Our Team

Meet our owner, Shaun Hickman. Shaun has a solid 20+ years in the restoration field. He has obrtained certifications in Water Damage Restoration Technician (WRT), Applied Structure Drying (ASD), Lead Renovator and Applied Microbial Remediation Technician (AMRT.) When our owner is not in the field you can find him hunting and hanging out with family and friends. Like most Minnesotans in the winter, you would find him rippin’ around on snowmobiles.

Our business motto is to "Create Happy Customers".

Bo is the Marketing Manager at SERVPRO Team Hickman, overseeing marketing efforts across all eight franchise territories. With a creative mindset and strategic vision, he leads initiatives that build brand awareness, strengthen community partnerships, and drive business growth. Bo plays a key role in ensuring SERVPRO’s message of fast, reliable service reaches the right audiences throughout the region.

Brandon is the Commercial Large Loss Project Manager at SERVPRO Team Hickman, where he oversees large-scale restoration projects for commercial properties. With exceptional organizational skills and a keen eye for detail, he coordinates every aspect of disaster response—from initial assessment and planning to execution and closeout—ensuring seamless service, timely completion, and outstanding results for clients.

Laura is the Human Resources Manager at SERVPRO Team Hickman. She handles hiring, training, and supports the team with anything HR-related. Laura helps make sure employees feel welcomed, valued, and set up for success from day one. Her friendly, approachable style helps create a great place to work.

Shanda handles Accounts Receivable at SERVPRO Team Hickman, making sure invoices are processed accurately and payments are tracked on time. Her attention to detail and strong communication skills help keep the financial side of the business running smoothly while supporting both customers and the team.

Chris serves as the General Manager at SERVPRO?of Wright County, where his expertise in restoration leadership and dedication to service excellence drive team performance and customer satisfaction. Under his guidance, SERVPRO?Team Hickman maintains its commitment to rapid response, quality results, and making every job “Like it never even happened.”

Mikayla is the Office Manager at SERVPRO Team Hickman. She keeps the office running smoothly by managing schedules, coordinating communication, and supporting both the team and clients. Her attention to detail and organizational skills help ensure that every call, appointment, and job runs efficiently—making her an essential part of our day-to-day operations.

Krystal is the Digital Marketing Manager at SERVPRO of Wright County.

Katie is the Contents Manager at SERVPRO Team Hickman. She leads the team responsible for cleaning, restoring, and inventorying items affected by fire, water, or other damage. With a strong focus on care and detail, Katie ensures that every item is treated with respect and restored to the highest standard whenever possible.

Tracy manages Accounts Payable at SERVPRO Team Hickman, ensuring vendors are paid accurately and on time. Her organization and efficiency help keep our financial operations running smoothly and our partnerships strong.

Marissa is the Softgoods Supervisor at SERVPRO Team Hickman. She leads the team responsible for cleaning and restoring textiles like clothing, bedding, and other soft contents using our specialized Esporta Wash System. Marissa’s attention to detail ensures every item is returned clean, fresh, and ready for use.

Brenda is a Production Technician (Contents) at SERVPRO of Wright County.

Dan is a Construction Estimator at SERVPRO of Wright County.

Gio is a skilled Carpenter with SERVPRO of Wright County.

Ashley, our Administrative Assistant, is the welcoming face you’ll see when visiting SERVPRO of Wright County headquarters and often the first voice you’ll hear when calling our office.

Tate is a Production Technician at SERVPRO of Wright County.

Grant is the Health & Safety Officer at SERVPRO of Wright County. In his spare time, he works as a paid-on-call firefighter and holds multiple certifications. As our resident expert in environmental testing, he handles mold inspections and oversees all lead and asbestos testing.

Connor is a Restoration Manager at SERVPRO of Wright County with a strong background in the restoration industry. As a member of our Large Loss Response Team, he is a valuable resource of knowledge, eager to learn from others while mentoring team members.

Jaylen is our new Sales Construction Coordinator, supporting the Sales Estimators and Sales team while collaborating closely with the Construction Coordinator.

Valerie is the Executive Assistant to Shaun, Owner/President of SERVPRO of Wright County. She plays a key role behind the scenes, ensuring everything operates smoothly and often provides support to the entire SERVPRO of Wright County team.

Keith is a Production Technician at SERVPRO of Wright County, often recognized as the friendly face handling all carpet and upholstery cleaning tasks.

Dawn is the Disposal Consultant at SERVPRO of Wright County. She manages all aspects of dumpsters and dump trailers, ensuring proper organization, accurate coding, and disposal of materials.

Silvia is a Production Technician (Contents) at SERVPRO of Wright County.

Alberto is a Production Technician at SERVPRO of Wright County.

Duane is a Carpenter at SERVPRO of Wright County with extensive experience in painting and drywall work.

Sonia is a Production Technician (Contents) at SERVPRO of Wright County.

Abby is a Production Technician (Contents) at SERVPRO of Wright County.

Robert S is a Production Technician at SERVPRO of Wright County. He has also taken the initiative to support our Facilities/Maintenance Supervisor by helping organize the warehouse and ensure that equipment is prepared and ready for the crews.

Shania is the In-Shop Supervisor for the Contents division at SERVPRO Team Hickman. She oversees the cleaning, packing, and inventory of items brought into our facility after fire or water damage. With a focus on quality and care, Shania ensures each item is handled properly and restored to the highest standard.

Nick is a Carpenter at SERVPRO of Wright County, bringing with him a wealth of experience from his background in the restoration industry.

Kade is the Facilities Maintenance Supervisor at SERVPRO Team Hickman. He takes care of our equipment, vehicles, and facilities to make sure everything runs smoothly and safely. When something breaks or needs tuning, Kade is the one who fixes it. His hard work keeps our team ready to respond and our operations on track every day.

Sara is the Accounting Manager at SERVPRO Team Hickman. She oversees all financial aspects of the business, ensuring accuracy in reporting, budgeting, and forecasting. With a sharp eye for detail and a strong grasp of financial strategy, Sara helps keep the company financially healthy and positioned for growth.

Tracy manages Accounts Payable at SERVPRO Team Hickman, ensuring vendors are paid accurately and on time. Her organization and efficiency help keep our financial operations running smoothly and our partnerships strong.

Jeremy is the Assistant Contents Manager at SERVPRO Team Hickman. He supports day-to-day operations in the Contents division, helping coordinate pack-outs, inventory, and cleaning processes. With a strong work ethic and attention to detail, Jeremy plays a key role in making sure customers’ belongings are handled with care and restored properly.