
Meet Our Team
Here to Help® 24/7
SERVPRO of Wright County
Shaun - Owner
Meet our owner, Shaun Hickman. Shaun has a solid 20+ years in the restoration field. He has obrtained certifications in Water Damage Restoration Technician (WRT), Applied Structure Drying (ASD), Lead Renovator and Applied Microbial Remediation Technician (AMRT.) When our owner is not in the field you can find him hunting and hanging out with family and friends. Like most Minnesotans in the winter, you would find him rippin’ around on snowmobiles.
Our business motto is to "Create Happy Customers".
Bo
Bo is the Marketing Manager at SERVPRO Team Hickman, overseeing marketing efforts across all eight franchise territories. With a creative mindset and strategic vision, he leads initiatives that build brand awareness, strengthen community partnerships, and drive business growth. Bo plays a key role in ensuring SERVPRO’s message of fast, reliable service reaches the right audiences throughout the region.
Brandon
Brandon is the Commercial Large Loss Project Manager at SERVPRO Team Hickman, where he oversees large-scale restoration projects for commercial properties. With exceptional organizational skills and a keen eye for detail, he coordinates every aspect of disaster response—from initial assessment and planning to execution and closeout—ensuring seamless service, timely completion, and outstanding results for clients.
Laura
Laura is the Human Resources Manager at SERVPRO Team Hickman. She handles hiring, training, and supports the team with anything HR-related. Laura helps make sure employees feel welcomed, valued, and set up for success from day one. Her friendly, approachable style helps create a great place to work.
Shanda
Shanda handles Accounts Receivable at SERVPRO Team Hickman, making sure invoices are processed accurately and payments are tracked on time. Her attention to detail and strong communication skills help keep the financial side of the business running smoothly while supporting both customers and the team.
Chris N
Chris serves as the General Manager at SERVPRO?of Wright County, where his expertise in restoration leadership and dedication to service excellence drive team performance and customer satisfaction. Under his guidance, SERVPRO?Team Hickman maintains its commitment to rapid response, quality results, and making every job “Like it never even happened.”
Mikayla
Mikayla is the Office Manager at SERVPRO Team Hickman. She keeps the office running smoothly by managing schedules, coordinating communication, and supporting both the team and clients. Her attention to detail and organizational skills help ensure that every call, appointment, and job runs efficiently—making her an essential part of our day-to-day operations.
Krystal
Krystal is the Digital Marketing Manager at SERVPRO of Wright County.
Katie
Katie is the Contents Manager at SERVPRO Team Hickman. She leads the team responsible for cleaning, restoring, and inventorying items affected by fire, water, or other damage. With a strong focus on care and detail, Katie ensures that every item is treated with respect and restored to the highest standard whenever possible.
Tracy
Tracy manages Accounts Payable at SERVPRO Team Hickman, ensuring vendors are paid accurately and on time. Her organization and efficiency help keep our financial operations running smoothly and our partnerships strong.
Marissa
Marissa is the Softgoods Supervisor at SERVPRO Team Hickman. She leads the team responsible for cleaning and restoring textiles like clothing, bedding, and other soft contents using our specialized Esporta Wash System. Marissa’s attention to detail ensures every item is returned clean, fresh, and ready for use.
Brenda
Brenda is a Production Technician (Contents) at SERVPRO of Wright County.
Dan
Dan is a Construction Estimator at SERVPRO of Wright County.
Gio
Gio is a skilled Carpenter with SERVPRO of Wright County.
Ashley
Ashley, our Administrative Assistant, is the welcoming face you’ll see when visiting SERVPRO of Wright County headquarters and often the first voice you’ll hear when calling our office.
Tate
Tate is a Production Technician at SERVPRO of Wright County.
Grant
Grant is the Health & Safety Officer at SERVPRO of Wright County. In his spare time, he works as a paid-on-call firefighter and holds multiple certifications. As our resident expert in environmental testing, he handles mold inspections and oversees all lead and asbestos testing.
Connor
Connor is a Restoration Manager at SERVPRO of Wright County with a strong background in the restoration industry. As a member of our Large Loss Response Team, he is a valuable resource of knowledge, eager to learn from others while mentoring team members.
Jaylen
Jaylen is our new Sales Construction Coordinator, supporting the Sales Estimators and Sales team while collaborating closely with the Construction Coordinator.
Valerie
Valerie is the Executive Assistant to Shaun, Owner/President of SERVPRO of Wright County. She plays a key role behind the scenes, ensuring everything operates smoothly and often provides support to the entire SERVPRO of Wright County team.
Keith J
Keith is a Production Technician at SERVPRO of Wright County, often recognized as the friendly face handling all carpet and upholstery cleaning tasks.
Dawn
Dawn is the Disposal Consultant at SERVPRO of Wright County. She manages all aspects of dumpsters and dump trailers, ensuring proper organization, accurate coding, and disposal of materials.
Silvia
Silvia is a Production Technician (Contents) at SERVPRO of Wright County.
Alberto
Alberto is a Production Technician at SERVPRO of Wright County.
Duane
Duane is a Carpenter at SERVPRO of Wright County with extensive experience in painting and drywall work.
Sonia
Sonia is a Production Technician (Contents) at SERVPRO of Wright County.
Abby
Abby is a Production Technician (Contents) at SERVPRO of Wright County.
Robert S
Robert S is a Production Technician at SERVPRO of Wright County. He has also taken the initiative to support our Facilities/Maintenance Supervisor by helping organize the warehouse and ensure that equipment is prepared and ready for the crews.
Shania
Shania is the In-Shop Supervisor for the Contents division at SERVPRO Team Hickman. She oversees the cleaning, packing, and inventory of items brought into our facility after fire or water damage. With a focus on quality and care, Shania ensures each item is handled properly and restored to the highest standard.
Nick
Nick is a Carpenter at SERVPRO of Wright County, bringing with him a wealth of experience from his background in the restoration industry.
Kade
Kade is the Facilities Maintenance Supervisor at SERVPRO Team Hickman. He takes care of our equipment, vehicles, and facilities to make sure everything runs smoothly and safely. When something breaks or needs tuning, Kade is the one who fixes it. His hard work keeps our team ready to respond and our operations on track every day.
Sara
Sara is the Accounting Manager at SERVPRO Team Hickman. She oversees all financial aspects of the business, ensuring accuracy in reporting, budgeting, and forecasting. With a sharp eye for detail and a strong grasp of financial strategy, Sara helps keep the company financially healthy and positioned for growth.
Tracy
Tracy manages Accounts Payable at SERVPRO Team Hickman, ensuring vendors are paid accurately and on time. Her organization and efficiency help keep our financial operations running smoothly and our partnerships strong.
Jeremy
Jeremy is the Assistant Contents Manager at SERVPRO Team Hickman. He supports day-to-day operations in the Contents division, helping coordinate pack-outs, inventory, and cleaning processes. With a strong work ethic and attention to detail, Jeremy plays a key role in making sure customers’ belongings are handled with care and restored properly.
What our
customers are saying
Shaun,
Thank you and your team for all of the work they did to put our house back together. They did an awesome job - looks great. We appreciate the professionalism and expert care throughout the process. Thanks!
A toilet water line busted on the 3rd floor of our Big Lake home. The water ran for several days unnoticed. Over half of the house had major damage. State Farm recommended Shaun from SERVPRO. Shaun and his team dried out the house, removed flooring, drywall, and insulation. My husband John, a general contractor, was extremely impressed with how we found his house a week later. SERVPRO did an excellent job on our 4,000+ sq ft home. 5 Stars to Shaun at SERVPRO Monticello!
I was extremely pleased with of SERVPRO of Wright County. We had a frozen pipe break that affected half of our basement. SERVPRO came in and took care of everything. They were professional, on-time, very informative, and above all, knew what they were doing. I highly recommend using them if you are in need.
SERVPRO did mitigation at our house to remove moisture after a tree fell through our roof during a storm. Demetrius came out first to look at the damage. Then he put an estimate together, and we submitted it to our insurance company. When approved, Demetrius schedule the mitigation immediately and they got right to it a couple of days later. Demetrius is very nice and very professional. Actually, the whole crew that came out was also the same. We are very happy with the results.
Savannah and Zach were amazing-they both worked very hard for several hours clearing out our flooded basement. They were professional, polite, efficient and knowledgeable. They took excellent care of my belongings. The big mess I discovered earlier today is on its way to being cleaned up and remedied. I highly recommend SERVPRO of Wright County. Ask for Zach and Savannah - and their supervisor, Matt.
Please thank your crew for all their hard work. It was SO hot out immediately after the fire – almost intolerable. I am not sure how they did or do it, but from my point of view, I would classify it as fairly miraculous. Your crew’s work made the simply impossible to cope with possible. Thank you very much.
Very Professional and Knowledgeable service tech! Tony was also very pleasant, and efficient! Plus came and called when he said he would! Definitely will use your services again if needed!!
They did a fantastic job. The technicians were very easy to work with, they were also very fast. The entire process was every smooth. I would definitely recommend working with them. Thanks guys!
Thanks for getting everything done so quickly. I appreciate your help getting everything done so quickly and easily. I would definitely recommend SERVPRO to anyone that asks, and I have been touting your company to everyone that has asked.
Shaun,
Thank you and your team for all of the work they did to put our house back together. They did an awesome job - looks great. We appreciate the professionalism and expert care throughout the process. Thanks!
A toilet water line busted on the 3rd floor of our Big Lake home. The water ran for several days unnoticed. Over half of the house had major damage. State Farm recommended Shaun from SERVPRO. Shaun and his team dried out the house, removed flooring, drywall, and insulation. My husband John, a general contractor, was extremely impressed with how we found his house a week later. SERVPRO did an excellent job on our 4,000+ sq ft home. 5 Stars to Shaun at SERVPRO Monticello!
I was extremely pleased with of SERVPRO of Wright County. We had a frozen pipe break that affected half of our basement. SERVPRO came in and took care of everything. They were professional, on-time, very informative, and above all, knew what they were doing. I highly recommend using them if you are in need.
SERVPRO did mitigation at our house to remove moisture after a tree fell through our roof during a storm. Demetrius came out first to look at the damage. Then he put an estimate together, and we submitted it to our insurance company. When approved, Demetrius schedule the mitigation immediately and they got right to it a couple of days later. Demetrius is very nice and very professional. Actually, the whole crew that came out was also the same. We are very happy with the results.
Savannah and Zach were amazing-they both worked very hard for several hours clearing out our flooded basement. They were professional, polite, efficient and knowledgeable. They took excellent care of my belongings. The big mess I discovered earlier today is on its way to being cleaned up and remedied. I highly recommend SERVPRO of Wright County. Ask for Zach and Savannah - and their supervisor, Matt.
Please thank your crew for all their hard work. It was SO hot out immediately after the fire – almost intolerable. I am not sure how they did or do it, but from my point of view, I would classify it as fairly miraculous. Your crew’s work made the simply impossible to cope with possible. Thank you very much.
Very Professional and Knowledgeable service tech! Tony was also very pleasant, and efficient! Plus came and called when he said he would! Definitely will use your services again if needed!!
They did a fantastic job. The technicians were very easy to work with, they were also very fast. The entire process was every smooth. I would definitely recommend working with them. Thanks guys!
Thanks for getting everything done so quickly. I appreciate your help getting everything done so quickly and easily. I would definitely recommend SERVPRO to anyone that asks, and I have been touting your company to everyone that has asked.
About Us
At SERVPRO of Wright County, we provide peace to our clients in the most stressful times.
SERVPRO of Wright County comprises a dedicated team of professionals committed to serving our customers with care and excellence. Whether assisting homeowners impacted by natural disasters like floods or addressing the aftermath of man-made incidents such as sump pump failures, we deliver prompt responses, top-notch service, and clear communication throughout the cleanup and restoration phases. Recognizing the distress caused by fire, water, or mold damage, we strive to minimize disruptions to your life and swiftly restore your home or business to its pre-loss condition “like it never even happened.” Our objective is simple: to make the recovery process as seamless as possible for our clients.
SERVPRO of Wright County specializes in cleaning and restoring residential and commercial properties affected by fires, smoke, water damage, or mold infestations. Our team undergoes rigorous training in property damage restoration, ensuring they stay updated with the latest knowledge and techniques. From training at SERVPRO's corporate facility to obtaining certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC), our team is well-prepared to restore your property.
Our team members hold various certifications, including IICRC Applied Microbial Remediation, IICRC Applied Structural Drying, IICRC Water Damage Restoration, EPA Lead-Based Paint Renovation and Repair Activities, IICRC Fire & Smoke Damage Restoration Technician, IICRC Odor Control Technician, and American Red Cross First Aid/CPR/AED. Additionally, with the support of SERVPRO's nationwide network of franchises, we have the resources to handle damages of any size.
What sets SERVPRO of Wright County apart is our in-house Construction division, which specializes in rebuilding properties to their pre-loss condition. Whether the damage is extensive or minor, you can trust us to handle the restoration process efficiently and effectively.
About Our Owner
Shaun Hickman, a lifelong Minnesotan, resides in Wright County with his wife, Valerie, and their three children, two of whom are currently employed by SERVPRO of Wright County. Holding a Bachelor of Science degree in Business Management from St. Cloud State University, Shaun is deeply rooted in the restoration industry, boasting over 20 years of experience. He is certified in Water Damage Restoration Technician (WRT), Applied Structure Drying (ASD), Lead Renovator, and Applied Microbial Remediation Technician (AMRT). When not working, Shaun enjoys hunting and spending time with his family and friends, often partaking in winter activities like snowmobiling. Shaun's extensive background in the field underscores his commitment to excellence and punctuality, aligning with our motto of "Creating Happy Customers."
With a nationwide system of the most qualified and caring individuals in our industry, we are ready to respond faster to any size disaster.
