Meet Our Team
Here to Help® 24/7
SERVPRO of Saginaw / Bay City
Scott Dishaw
Scott joined SERVPRO®; Team Miller in 2011 and has taken on the role of General Manager at our Saginaw location. Scott also worked as a Construction Operations Manager, Senior Project Manager and Project Manager before moving to his current role. Before joining Team Miller, Scott worked as an estimator and project manager for 11 years in the restoration industry. He attended Saginaw Valley State University and holds certifications in IICRC Water and Applied Structural Drying, as well as Lead Renovator. His current focus is overseeing all the general operations for the location, which works in the Saginaw, Bay City, Midland, Gladwin and Owosso areas. In his free time, Scott enjoys hunting, grandparenting, snowmobiling and saltwater beaches.
Matt Leitelt
Matt Leitelt has been working with SERVPRO®; Team Miller since 2011 and is currently the Mitigation Operations Manager of the Saginaw, MI office. In his role, he oversees daily operations for the contents and cleaning and mitigation teams. Matt holds IICRC Certifications for FSRT, WRT, ASD, and AMRT. Matt’s favorite part about working with SERVPRO is the team he works with and helping people in a time of need. In his free time, he enjoys attending his kid’s extra-curricular activities, loves golf, and is a huge sports fan.
Kelly Dame
Kelly Dame has been working with SERVPRO®; Team Miller since 2023 and is currently in Regional Sales and Marketing for the Midland/Gladwin County service area. In her role, she builds relationships with community members, businesses, fire departments, and more in Midland and Gladwin counties, educate the community on SERVPRO Team Miller specialties, qualifications and footprint, and promotes emergency preparation and continuing education courses. Kelly’s favorite part about working with SERVPRO is getting to see the satisfaction our team members feel when they help people rebuild after water and fire issues. In her free time, she enjoys riding her Harley Davidson and crocheting when the weather isn’t cooperative.
Josh Barz
Josh Barz has been working with SERVPRO®; Team Miller since 2025 and is currently in Regional Sales and Marketing for the Saginaw and Bay City areas. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management companies, schools, healthcare facilities, and other community businesses. Josh’s favorite part about working with SERVPRO is the team atmosphere and energy. In his free time, he enjoys working with multiple non-profits and network within the community. He also enjoys hunting, fishing, and boating.
Jeni May
Jeni May has been working with SERVPRO®; Team Miller since 2020 and is currently a Contents and Cleaning Project Manager from Shiawassee County to Oscoda. In her role, she oversees and manages customer structure cleaning after fire damage or general cleaning, pack out of personal property, personal property restoration, and trauma cleaning. Jeni holds IICRC Certifications for FRST, OTC, and Amdecon. Jeni’s favorite part about working with SERVPRO is meeting new people and helping others during their worst time. In her free time, she enjoys camping, snowmobiling, boating, and spending time with family.
Rocky Rockafellow
Rocky Rockafellow has been working with SERVPRO®; Team Miller since 2025 and is currently a Reconstruction Project Manager for the Midland, Gladwin, Saginaw, and Shiawassee County areas. In his role, he coordinates reconstruction projects from estimation to completion. Rocky’s favorite part about working with SERVPRO is working with a great team and helping homeowners through difficult situations. In his free time, he enjoys spending time at his cabin and hunting with his dogs.
Jake Michels
Jake Michels has been working with SERVPRO®; Team Miller since 2016 and is currently a Mitigation Project Manager for Midland and Bay County. In his role, he manages mitigation projects as well as his mitigation team. Jake holds IICRC Certifications for WRT, ASD, CCT, and AMRT. Jake’s favorite part about working with SERVPRO is having the opportunity to help people in the community. In his free time, he enjoys anything sports related, playing golf, watching his son play soccer, and entertaining friends and family.
Patrice Dishaw
Patrice Dishaw has been working with SERVPRO®; Team Miller since 2002 and is currently the Senior TPA and MUO Development Manager for all of our offices. In her role, she oversees all TPA leads, develops relationships with TPAs, and trains and develops training for all office locations operated within Team Miller. Patrice’s favorite part about working with SERVPRO is helping teammates grow within their role in our organization. In her free time, she enjoys golfing, crafting, cooking, reading, and entertaining her friends and family.
Michelle Gricar
Michelle Gricar has been working with SERVPRO®; Team Miller since 2006 and is currently the Human Resources Manager for all of our offices. In her role, she performs all human resource responsibilities as it relates to hiring, onboarding, and retaining employees. Michelle’s favorite part about working with SERVPRO is helping people when they need it. In her free time, she enjoys spending time with her family and friends.
Kari Peckham
Kari Peckham has been working with SERVPRO®; Team Miller since 2025 and is currently the Human Resources Assistant for all of our offices. In her role, she provides support to the Human Resources Manager. Kari’s favorite part about working with SERVPRO is working for a company with a family atmosphere. In her free time, she enjoys riding horses, coaching the high school equestrian team, watching football, and going for walks.
What our
customers are saying
Doug was great to work with.
Doug was responsive, professional, and always tried to make me happy with the job and its progress. When delays arose, he quickly let me know why and updated me with the new timeline.
Luckily Tim Kenel helped us through this disaster with professionalism and ease. I must add that Jim was extremely helpful and professional. He’s the best at what he does. Thank you!
Dave called and answered all of my questions during this whole process and put my mind at ease.
Zach is great!
Tim was great!
Annabelle, Lisa, and Jody were amazing!
I would recommend SERVPRO to all my family and friends.
We were very pleased with the excellent work. Above all, our special appreciation to Tim Kenel, Project Manager.
About Us
Randy Miller started his first Michigan SERVPRO® location in 1996 in Genesee County and expanded into Saginaw in 1997. Since then, Randy has grown, acquired, and sold multiple territories. SERVPRO Team Miller is proud to hold service locations throughout the states of Michigan, Indiana, Illinois, and Florida.
SERVPRO Team Miller has been ranked in the top 10 for the past 20+ years, including top producer twice. As one of SERVPRO’s prestigious Extreme Team franchises, Team Miller provides support to other franchises — primarily on commercial losses. The SERVPRO Team Miller Disaster Recovery Team has the resources to travel the country for catastrophic events such as floods, tornadoes, and hurricanes.
SERVPRO Team Miller offers many services beyond the fire and water cleanup and restoration services such as abatement, commercial cleaning, disaster preparedness consulting and training, maintenance, relocation and reconstruction services, disinfection and sanitization, and much more.
We continue to grow and improve due to our team consistently proving they are the best of the best. We are beyond grateful to our local communities who have played a large role in our accomplishments. Without their trust in our services and the SERVPRO brand, we would not have earned this recognition or have the opportunity to help those in need.
