Meet Our Team
Here to Help® 24/7
SERVPRO of Marion / Middleborough
From the Front Desk to the Front Lines
Our Team
This photo highlights our exceptional SERVPRO crew. We are proud to have such a dedicated, compassionate, and hardworking team representing our franchise. Their commitment to excellence is at the core of everything we do.
Doug Glassman
President/Owner
Doug is the President and Owner of SERVPRO of Marion/Middleborough. Doug grew up in Dartmouth and after working 10 years for a Fortune 500 company, came back to the South Coast Area to follow his passion and fulfill a life-long dream of being a business owner.
Doug is part of the CEO Round Table; on the Board of the South Coast Chamber of Commerce, on their Integration Committee and a member of the Bristol County and Cranberry Country Chamber of Commerce; on the Board of the Community Foundation and a member of their Development Committee; Campaign Chair of the United Way of the Greater New Bedford and on the New Bedford Regeneration Committee. He is also an active member of the South Coast Business Alliance (SCBA), Realtor Association of Southeastern Mass (RASEM) as well as the South Coast & Greater Fall River Young Professionals Networks. He is proud of all that his team has accomplished thus far and is excited to see the company continue to flourish.
David Coulombe
Operations Manager
Dave brings over 20 years of experience in the restoration industry to his role as Operations Manager. His extensive knowledge and leadership are invaluable to our team, ensuring projects run smoothly and efficiently. We’re proud to have Dave as an integral part of SERVPRO, where his expertise makes a difference every day.
Kate Webb
Bookkeeper
Kate started with us back in October 2018 after a 30-year career in Property Management. She has had a fascinating life - putting herself through college working as a bookkeeper and graduating with a double major in Psychology & Sociology, she spent several years working with incarcerated juveniles. Kate is also co-founder of a family support group for individuals with special needs, an organization in which she started after gaining custody of her niece in 1989 with whom she is developmentally delayed. With three children and six grandchildren, her time is mostly spent with family when she isn’t volunteering with Operation Clean Sweep, riding her bike in marathons with partner Eric, or taking her sailboat, Katie-Did, across Buzzards Bay. With so much professional and life experience, she’s been a great addition to our growing team here at SERVPRO, always brightening up our office with her kind and good-natured personality. We’re lucky to have her with us!
Darcey Prenda
Office Manager
Darcey serves as the Office Manager at SERVPRO, bringing eight years of experience as a Production Supervisor in asset retrieval to her role. Since joining our team, she has expanded her expertise in the restoration industry and even became a certified Notary Public. Darcey’s favorite part of her job is learning the restoration process while supporting both our team and our customers. She values the positive work environment at SERVPRO and is proud to be part of such a dedicated and supportive crew.
Chuck Bull
Construction Manager
Chuck is our Construction Manager at SERVPRO and has been with us since August 2023. Prior to joining our team, he served as an Operations and Facility Manager, bringing valuable leadership and hands-on experience in managing complex projects. At SERVPRO, Chuck oversees all construction and remodeling projects with a focus on quality, efficiency, and customer satisfaction. His expertise and dedication ensure each project runs smoothly from start to finish, helping our customers return to their homes and businesses with confidence.
Jennifer Miranda
Marketing Manager
Jen is the Marketing Manager at SERVPRO and brings a unique blend of sales and marketing experience to her role. Prior to joining SERVPRO, she worked as a closer for a processing company, honing her skills in client communication and relationship building. At SERVPRO, Jen leads marketing initiatives to grow brand awareness, drive referrals, and engage with the community, ensuring that both residential and commercial customers know they can rely on SERVPRO when disaster strikes. Her creativity, strategic thinking, and dedication make her an invaluable part of the team.
Patrick Webb
Project Manager
Patrick is our Project Manager at SERVPRO and has been with the team since May 2020. His attention to detail, leadership, and commitment to customer satisfaction make him a key part of the SERVPRO team, helping homeowners and businesses recover and improve their properties with confidence.
Josh Cunha
Crew Chief
Josh has been a Crew Chief at SERVPRO since 2014, bringing years of hands-on experience to every project. He leads his team with expertise, ensuring that each job is completed efficiently, safely, and to the highest standards. Josh’s dedication, skill, and commitment to customer satisfaction make him an invaluable member of the SERVPRO team.
Stephon Mendes
Crew Chief
Stephon has been with SERVPRO since 2022 and serves as a Crew Chief, leading day-to-day job site operations. He ensures tasks are executed efficiently, safely, and to SERVPRO’s high standards. Stephon’s hands-on experience, reliability, and leadership on site make him an important part of the team and a trusted presence for both his crew and our customers.
Zack Bachand
Crew Chief
Zach is a Crew Chief at SERVPRO, bringing experience, skill, and dedication to every job. He guides his team on-site, ensuring work is done safely, efficiently, and to the highest quality standards. Known for his reliability and hands-on approach, Zach is a valued member of the SERVPRO team and helps customers restore and improve their homes and businesses.
Raquel Rodrigues
Assistant Construction Manager
Raquel is the Assistant Construction Manager at SERVPRO, providing vital support to the construction team and helping oversee projects from start to finish. She coordinates scheduling, paperwork, and communication to ensure each job runs smoothly and efficiently. With her detail-oriented approach and dedication, Raquel is an important part of the team, helping both the crew and our customers achieve successful project outcomes.
Tyler Longton
Crew Chief
Tyler is a Crew Chief at SERVPRO, bringing strong hands-on experience and leadership to every project. He is dedicated to ensuring each job is completed safely, efficiently, and to the highest standards. Tyler’s commitment to his team and to our customers makes him an essential part of the SERVPRO crew.
Jennifer Cabral
Administrative Assistant
Jennifer serves as our Administrative Assistant, playing an integral role in maintaining the efficiency and organization of our office. With a strong focus on coordination, communication, and administrative support, she ensures that both staff and clients receive timely and professional assistance.
What our
customers are saying
"I am always seeing Chris at the Chamber of Commerce events. It is so nice to see a local company take such an active role in helping the local business community."
We had a contractor come in and do some repairs to our office building. He recommended that we call you directly for a post construction cleaning. Everyone we dealt with from the office staff, the estimator and the crew was excellent. And the place came out pristine! Thank you.
Fabulous new management! I fully support this business and their impact in the community. It is great to see local businesses who put the client first thriving in the economy.
The building looks great! Your crew was professional, knowledgeable and very helpful. I will definitely call you in the future. Again, thank you for the quick turn around. I would highly recommend SERVPRO.
Doug, thank you to your and your staff for the tremendous response in helping our clients this week. All responses were overwhelmingly positive. Thanks again!
Amy, please let your boss know how impressed I was/am with the people he has working for him. From Chris who answered a message from a friend of mine and alerted you that I would be calling, to David and Keith who checked out the situation, to (sorry I am horrible with names) Daniel I think and his partner who could not have been more professional and must have asked 20 times if there was anything else I needed brought upstairs and last but not least yourself who had to deal with my panic, sincere thanks to you all and a very Happy Thanksgiving and Holiday season.
I can't say enough positive things about SERVPRO of Dartmouth. Doug Glassman and his crew took the time to carefully inspect our home and explained with patience what needed to be done. The job was done efficiently and with great care. I would not hesitate to call on SERVPRO of Dartmouth in the future. It's so wonderful when I find someone who is honest that I can trust. Thank you Doug!
"I have had the pleasure of not only working with SERVPRO of Dartmouth / New Bedford in a professional setting as an elected official here in the City of New Bedford, but also, as a private citizen as I recently hired them to perform some routine air duct cleaning at my home. Owner Douglas Glassman and his entire staff should be commended for their professionalism, community engagement and overall high level of integrity.Personally, I hope none of you ever need to use their services (when it comes to disaster restoration), but if you do, be rest assured you are in very capable hands."
There was no one else I would have called. I see your trucks everywhere and if I run into some of your team members they are always are so nice to me. Thank you for helping me out.
"I am always seeing Chris at the Chamber of Commerce events. It is so nice to see a local company take such an active role in helping the local business community."
We had a contractor come in and do some repairs to our office building. He recommended that we call you directly for a post construction cleaning. Everyone we dealt with from the office staff, the estimator and the crew was excellent. And the place came out pristine! Thank you.
Fabulous new management! I fully support this business and their impact in the community. It is great to see local businesses who put the client first thriving in the economy.
The building looks great! Your crew was professional, knowledgeable and very helpful. I will definitely call you in the future. Again, thank you for the quick turn around. I would highly recommend SERVPRO.
Doug, thank you to your and your staff for the tremendous response in helping our clients this week. All responses were overwhelmingly positive. Thanks again!
Amy, please let your boss know how impressed I was/am with the people he has working for him. From Chris who answered a message from a friend of mine and alerted you that I would be calling, to David and Keith who checked out the situation, to (sorry I am horrible with names) Daniel I think and his partner who could not have been more professional and must have asked 20 times if there was anything else I needed brought upstairs and last but not least yourself who had to deal with my panic, sincere thanks to you all and a very Happy Thanksgiving and Holiday season.
I can't say enough positive things about SERVPRO of Dartmouth. Doug Glassman and his crew took the time to carefully inspect our home and explained with patience what needed to be done. The job was done efficiently and with great care. I would not hesitate to call on SERVPRO of Dartmouth in the future. It's so wonderful when I find someone who is honest that I can trust. Thank you Doug!
"I have had the pleasure of not only working with SERVPRO of Dartmouth / New Bedford in a professional setting as an elected official here in the City of New Bedford, but also, as a private citizen as I recently hired them to perform some routine air duct cleaning at my home. Owner Douglas Glassman and his entire staff should be commended for their professionalism, community engagement and overall high level of integrity.Personally, I hope none of you ever need to use their services (when it comes to disaster restoration), but if you do, be rest assured you are in very capable hands."
There was no one else I would have called. I see your trucks everywhere and if I run into some of your team members they are always are so nice to me. Thank you for helping me out.
About Us
At SERVPRO of Marion/Middleborough, we understand how overwhelming fire, water, or storm damage can be. Our mission is simple: to respond quickly, restore effectively, and help make it “Like it never even happened.”
For more than 25 years, our locally owned and operated franchise has proudly served the Tri-Town area and greater Plymouth County. Over the years, we’ve become the trusted restoration partner for countless homeowners, businesses, and community organizations.
But we’re more than just a restoration company. We believe in giving back and being present in the community we serve. Our President, Doug Glassman, along with our dedicated Marketing team, are active members of local organizations. Whether serving on local boards, supporting community events, or building relationships, we’re committed to strengthening both our community and the SERVPRO name.
When disaster strikes, you can count on us for expertise, compassion, and a team that truly cares.
Don’t take it from us; visit our testimonials page to see what the community is saying about us.
