SERVPRO of Northwest Lake County

Look, nobody wants their Sunday ruined by an uninvited indoor pond, but when my bathroom and basement decided to go full swamp mode, Drake answered the phone on the very first ring. Man answered so fast on a Sunday I thought I accidentally dialed my own spirit guide. By Monday morning, the mitigation crew was already at the house. These guys were polite, thorough, and so professional you’d think they were doing high-level surgery on my drywall. They brought in drying gear that sounded like a jet engine and got right to business. Within three days, they had my whole bathroom and basement put back together and looking sharper than a catfish in a tuxedo. Nobody ever wants to make that panic call on a weekend, but if life ever decides to test your plumbing, Drake and his crew are the exact folks you want pulling up. 10 out of 10, absolute legends.

Flooded my kitchen last weekend, and these guys got the job done. Very friendly and helpful, worked FAST and for a good price.

Cleaning service crew did a fantastic job. They were quick and efficient. Gage was respectful and communicative whenever the crew needed to come out.

The staff were very polite and eager to explain what they were doing. They arrived on time, worked hard, got everything done they had promised and were friendly and cheerful to boot. This ServPro was referred to us by a construction company and they called us initially, which was amazing. They made every effort, on very short notice, to get to our house to meet with the insurance adjuster and just missed him by 10 minutes. Our whole experience with them has been calming and pleasant. Would recommend.

After a hot water heater explosion in my home on a second floor, I made a phone call to Servpro Northwest and a crew was sent out the same day. Very efficient team clearing out water damaged walls, flooring and carpet. My home was assigned to Bryan Nee after an insurance claim. Vinny and Miguel were assigned to take care of restoration work. What a skilled twosome! Miguel is a true craftman. My home looks beautiful 😍. Couldn't be happier. Bryan Nee went above and beyond for me getting rid of an electrical problem that was not code. Might have saved me from a future fire. He is all about making you happy and I appreciated his down to earth demeanor. Servpro is lucky to have him and I got lucky too having him assigned to my home. THANK YOU SERVPRO! HIGHLY RECOMMEND THIS LOCATION. 10 STARS 🌟

I had a hot water leak in my home, and SERVPRO was there to help from start to finish. Bryan was incredibly helpful throughout the entire process. He made sure everything was properly dried out, even after they had to cut into the walls, and then helped get everything put back together and restored to how it was before the damage. Bryan was professional, responsive, and made a stressful situation much easier to deal with. I really appreciated the care and attention he put into making sure everything was taken care of properly. I highly recommend SERVPRO and especially Bryan for anyone dealing with water damage. Excellent service from beginning to end!

We had a great experience with this water restoration company from start to finish. They handled the water cleanup quickly and efficiently, and the entire reconstruction process was completed with great attention to detail. The crew was professional, respectful, and kept everything clean throughout the job. It’s not easy dealing with water damage, but they made the entire process as smooth and stress-free as possible. Highly recommend!

⭐⭐⭐⭐⭐ Great company and fantastic service! They were prompt, professional, and right on time. We want to give a special thank you to Ernie Beltran for helping us set up our tent for our fundraiser at The Cottages of Fox Lake. He truly went above and beyond to make sure everything was set up perfectly. We sincerely appreciate the outstanding service and highly recommend them!