Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Elgin / Northwest Kane County

Our Google Reviews
(847) 697-8500
4.5
(64 reviews)

Service Areas

Elgin, IL | South Elgin, IL | Gilberts, IL | Campton, IL | Pingree Grove, IL | Hampshire, IL | Wayne, IL | Lily Lake, IL | Burlington, IL | Virgil, IL

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Elgin / Northwest Kane County we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

“It was quite a shock for us to discover 18 inches of water in our basement. But I called your local number and spoke to Jenny. She was lovely and helpful and got the ball rolling by sending a team out the next afternoon. They got right to work and laid out a plan of action”.

“They saw me dissolve into tears several times when we would come across wedding photos, cards, notes, and baby books. They were so kind and passionate. Those guys are strong and hardworking and respectful of my home & belongings. I will not hesitate to recommend your company and already showed photos of their hard work to many of my friends and followers on social media”.

“I really appreciate a company I can depend on. Thank you for getting us through an utterly devastating experience. The professionalism, grace, and kindness are really appreciated”.

Amanda S.
Elgin

I am so thankful my Insurance company has SERVPRO for this service. The whole team from George, Patrick ,Enoc, Kurt, and Scott, they were great.

David H.
Elgin

Dennis was fantastic!

Thank you for making a stressful time a bit better!

Deanna G.
St. Charles

I closed on the purchase of our first house on 12/29/2018. We were scheduled to move into our new home 1/6/2018. I came by on New Years day to check that the keys we were given worked in all the doors. Everything seemed great. I stopped by on my way to work on 1/3/2018 and the heat was off and there was water everywhere!

What a nightmare. All 3 floors of our home damaged by 8 different pipe breaks. 

Thank you SERVPRO of Elgin for providing us the peace of mind that everything will be OK.

Ryan
South Elgin

George and his team saved my floors when no one else would try!

I am so thankful for you and your team. As an insurance agent I will make sure all my clients, friends and family give you a call before any other restoration company.

Thanks again for all of your hard work!

Amanda VanCura
Elburn

Hugo, Ricardo, and Vince were all very courteous each time they were here. Hugo did a great job explaining the job to me and giving me a realistic timeline for it completion

Kate W.
Streamwood

On Site removal crew did an outstanding job!

Duncan D
Elgin

I felt very comfortable with the technicians coming into my home. Originally I had Ethan and another gentleman out I can't remember his name and they were great! They told me what was going to happen before it was going to happen, which I loved! Then Kurt and Ethan came back out to check everything and remove the equipment and just like before they did what I expected. I will not hesitate to recommend this company!

Erin C.
HINCKLEY

The work is progressing and we are satisfied with the work that has been addressed to date.

Brenda O.
Elgin

“It was quite a shock for us to discover 18 inches of water in our basement. But I called your local number and spoke to Jenny. She was lovely and helpful and got the ball rolling by sending a team out the next afternoon. They got right to work and laid out a plan of action”.

“They saw me dissolve into tears several times when we would come across wedding photos, cards, notes, and baby books. They were so kind and passionate. Those guys are strong and hardworking and respectful of my home & belongings. I will not hesitate to recommend your company and already showed photos of their hard work to many of my friends and followers on social media”.

“I really appreciate a company I can depend on. Thank you for getting us through an utterly devastating experience. The professionalism, grace, and kindness are really appreciated”.

Amanda S.
Elgin

I am so thankful my Insurance company has SERVPRO for this service. The whole team from George, Patrick ,Enoc, Kurt, and Scott, they were great.

David H.
Elgin

Dennis was fantastic!

Thank you for making a stressful time a bit better!

Deanna G.
St. Charles

I closed on the purchase of our first house on 12/29/2018. We were scheduled to move into our new home 1/6/2018. I came by on New Years day to check that the keys we were given worked in all the doors. Everything seemed great. I stopped by on my way to work on 1/3/2018 and the heat was off and there was water everywhere!

What a nightmare. All 3 floors of our home damaged by 8 different pipe breaks. 

Thank you SERVPRO of Elgin for providing us the peace of mind that everything will be OK.

Ryan
South Elgin

George and his team saved my floors when no one else would try!

I am so thankful for you and your team. As an insurance agent I will make sure all my clients, friends and family give you a call before any other restoration company.

Thanks again for all of your hard work!

Amanda VanCura
Elburn

Hugo, Ricardo, and Vince were all very courteous each time they were here. Hugo did a great job explaining the job to me and giving me a realistic timeline for it completion

Kate W.
Streamwood

On Site removal crew did an outstanding job!

Duncan D
Elgin

I felt very comfortable with the technicians coming into my home. Originally I had Ethan and another gentleman out I can't remember his name and they were great! They told me what was going to happen before it was going to happen, which I loved! Then Kurt and Ethan came back out to check everything and remove the equipment and just like before they did what I expected. I will not hesitate to recommend this company!

Erin C.
HINCKLEY

The work is progressing and we are satisfied with the work that has been addressed to date.

Brenda O.
Elgin

About Us

Where did we start - George and Marg Jackowiec joined the SERVPRO family back in 2003 and we love what we do! We purchased our Elgin/Northwest Kane County territory first. We purchase our 2nd territory, DeKalb County in 2020 and our Aurora territory in 2022. George and Marg Jackowiec both came from professional backgrounds but felt they wanted to have more control over their careers and make a difference!

Committed to Our Communities - The fact is that as a SERVPRO franchise we are given the opportunity to assist our neighbors and our communities in their time of need. We are called on when disaster strikes, and things look pretty dark. In many events, a SERVPRO will probably be the first person you see regarding the damage to your home, and it’s not uncommon for us to be the one to ensure the job is finalized. In addition to assisting our communities of Elgin, South Elgin, Hampshire, etc., we travel all over the country to assist during national disaster events. Our storm crews have spent a combined 17 months out of state assisting with 7 hurricane and numerous localized storm events in the last 9 years alone.

Our Employees - Our crews are some of the best trained restoration professionals you will find. But training alone isn’t what gets the job done. Our crews are experienced and have assisted homeowners and businesses in some very trying events. They also care. They care that your home or business is compromised and that you just want to get back to normal! We are here to help, just give us a call!!

Taking care of others - When in town, we also play an active role in our communities by supporting the agencies that support our citizens, such as the Community Crisis Center, Elgin Boys and Girls Club, and Elgin Fire Barn No. 5 Museum. We also are actively involved in the Elgin, Hampshire, and Northern Kane County, Aurora, DeKalb and Sycamore chambers which strive to make our communities flourish.

What do our customers say about us - Don’t take our word for it, check out our testimonials. These are the people who trusted us to help them take care of their homes and businesses in the past. See what they liked about us!!!

George & Margaret Jackowiec
George & Margaret Jackowiec
Owners of SERVPRO of Elgin / Northwest Kane County

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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.