Meet Our Team

We had an excellent experience with Cesar and his team after we had surprising flooding in our basement. He explained everything well and was polite and smiling all the time. From the moment they arrived I felt at ease.

My sump pump broke and my basement flooded three days before leaving for vacation. I called ServPro and Walt was at my house within a couple hours to assess the damage. He was very professional and assured us that they could complete the clean up before we left for our trip, which they did! I’m very satisfied and highly recommend ServPro of Elgin.

SERVPRO did an excellent job when my upstairs neighbor had plumbing problems and caused major water damage to my laundry room ceiling and walls. They were very knowledgeable, accessible, prompt, and did great work. Their owner Patrick came out and was very upfront about what needed to be done and the process. He went above and beyond for me making sure I understood each process of mitigation and rebuild. Everyone I encountered from the mitigation team (TJ, Alex, and Cesar) to the rebuild team (Jaime, Cathryn, and Matias) were a pleasure to work with. The timeline they gave me was accurate and they worked with my insurance and made this stressful process much easier to handle. I would use them again and recommend to anyone needing water mitigation.

Cesar and his team (Stefan, Karla, and Naomi) were great. Made a very stressful situation less stressful, after a failed sump pump flooded the basement. Kept us apprised every step of the way. Thank you!

Our experience with Elgin Servpro was prompt, treated quickly and very clean upon finish.. highly recommend

Had some problems with billing . When Jami came on the job things came together.

Responded quickly to the potential issue with our buyers house inspection. They were very helpful in educating us on our options and evaluating the room in question. We appreciated their professionalism.

I had water damage from leaky pipes in two different parts of the house. The demolition crew was here the same day that I called the insurance company which was really important as it turned out. Tom was most helpful in dealing with the insurance company which took a huge weight off my shoulders. I could not have done it on my own. Also I was always kept in the loop as to what needed to be done and when it would be done. I was impressed by how hard the crew worked. Job well done! Thank you.