Meet Our Team

Dustin’s career at SERVPRO of East Cobb is a true example of hard work paying off. What began as a job with limited experience has grown into a leadership role as the Head of the Mitigation Department. With over a decade of experience in the restoration industry and certification as an IICRC Water Restoration Technician, Dustin has become a go-to expert for water damage recovery and mitigation.

His motivation? Family. Everything Dustin does—from the late-night calls to the long shifts—is for his wife and three children. When he's not leading restoration crews, he's enjoying time at home, whether he's firing up the grill, watching Braves games with his kids, or fishing with his wife. He’s also a fan of yard work, hunting, and hands-on home improvement projects—always looking for ways to make his family’s space even better.

Ethan Robinson has been a valued member of the SERVPRO of East Cobb team for six years. Originally from Augusta, GA, he's known for his strong work ethic, upbeat attitude, and the way he brings people together—whether it's mentoring the mitigation team or keeping spirits high with his sense of humor.

A proud husband and father of two, Ethan puts family first and finds joy in everyday moments. He’s a fitness fan, a loyal Pittsburgh Steelers supporter (even if it sparks a few debates), and someone everyone’s glad to have on their side.

As the Mold Manager at SERVPRO of East Cobb, James is the go-to expert for anything related to mold, mildew, or microbial growth. Known for his calm demeanor and in-depth knowledge, he provides clarity and confidence to customers navigating what can often be a stressful and uncertain situation.

What sets James apart—beyond his technical skill—is his approachable personality and genuine care for the people he helps. Around the office, he’s not only respected for his leadership but also well-loved for his passion for food. A true Atlanta foodie, James is always ready with a smile—and a list of must-try restaurants.

Hugo leads our Contents Production team at SERVPRO of East Cobb with a rare combination of precision, compassion, and reliability. In the aftermath of water or fire damage, he takes charge of protecting what matters most—your belongings. From careful packing and transport to expert cleaning and restoration, Hugo ensures each item is handled with the utmost care.

While the larger restoration crew focuses on rebuilding your space, Hugo is behind the scenes making sure your possessions are safe, accounted for, and treated with the respect they deserve. His work ethic and attention to detail make him an essential part of both our team and your recovery.

Carl Facchini leads the construction division at SERVPRO of East Cobb, bringing with him more than a decade of hands-on experience in both restoration and construction. Hailing from New York, Carl blends a no-nonsense work ethic with a passion for craftsmanship—and yes, a loyal love for the Yankees.

He holds certifications in Water Damage Restoration (WTR), Fire & Smoke Restoration (FSR), and Applied Microbial Remediation (AMR), making him a trusted expert in the field. But what truly sets Carl apart is his commitment to guiding customers through the rebuilding process with professionalism and care. Whether he's overseeing a major rebuild or talking baseball, Carl approaches every day with focus, integrity, and heart.

With more than two decades of experience in construction and mitigation, Ken is a seasoned professional who brings both technical skill and heart to every job at SERVPRO of East Cobb. He’s widely respected for his hands-on approach and his ability to connect with customers during some of their most challenging moments.

Ken’s attention to detail and commitment to excellent service set the tone for every project he leads. When he’s off the clock, you’ll find him spending time with his wife and son, passionately rooting for the Jets—and offering some pretty strong (and hilarious) opinions about what makes a proper bagel.

Matt has been a dedicated member of the SERVPRO of East Cobb team for the past decade and currently serves as our Human Resources Manager. His journey began in Sales & Marketing, later transitioning into leadership roles where he discovered his true passion: supporting people and fostering a strong, positive workplace culture. With a well-rounded background in logistics, e-commerce, and technology, Matt combines strategic thinking with a people-first mindset to help our team grow and thrive.

At home, Matt’s proudest title is “Dad” to his daughter, who’s the center of his world. Life stays fun (and a little chaotic) with two beloved dogs—Willow, a fluffy Great Pyrenees, and Blue, a loyal rescue mix. When he’s off the clock, you’ll likely find Matt out on a hiking trail with his dogs, experimenting in the kitchen or at the grill, spending time outdoors, or tinkering with the latest tech.

Michelle serves as the Finance Operations Manager and Accounting Manager at SERVPRO of East Cobb, bringing with her over two decades of expertise in accounting and business operations. Since joining the team, she has played a vital role in maintaining financial stability and ensuring smooth internal processes. Her dedication, sharp financial insight, and leadership have made her an invaluable part of the SERVPRO family.

Outside of the office, Michelle enjoys cheering on her son at baseball games alongside her husband, and they never miss a chance to support the Atlanta Braves. Her household is full of love—and pets!—including three dogs, a turtle, a hamster, and a fish. When she manages to find a quiet moment, Michelle likes to unwind with a few episodes of Criminal Minds.

Faith has been with SERVPRO for over one year as an administrative loss coordinator. Faith is one of the friendly voices you may have heard when you call SERVPRO of East Cobb. Her job is to help in an administrative role by creating job files and coordinating with insurance adjusters to ensure jobs run smoothly and as expected. Faith was born and raised in Wisconsin, living there until she was twelve year old. She loves to travel and has been to New York, Montana, Colorado, Mexico and Canada. Faith is very outgoing, has a strong “go-getter attitude” and a big heart as demonstrated by her love for animals even though she is allergic to about 90% of them. In her spare time she enjoys being outside riding four wheelers, side-by-sides and doing home DIY projects.

Tayllor brings energy, warmth, and a great sense of humor to the SERVPRO of East Cobb office—lifting spirits and creating a positive atmosphere wherever she goes. As one of the first team members customers speak with after a disaster, she plays a crucial role in offering calm, clear guidance during stressful times.

Whether someone is dealing with a burst pipe or fire damage, Tayllor is there to listen, reassure, and walk them through what comes next. Her dedication to customer care, from the first call to the final stages of restoration, helps make a difficult experience feel manageable and even hopeful.

For the past two years, Emily has been a vital part of the SERVPRO of East Cobb team, managing both Accounts Payable and Receivable with accuracy and professionalism. Her attention to detail keeps our financial processes running smoothly—but there’s much more to Emily than numbers and spreadsheets.

Outside of work, she brings creativity to life through music and art. A skilled guitarist and vocalist, as well as a talented painter, Emily channels her artistic spirit into everything she does. With a kind heart and a sharp mind, she’s not only a valued team member—but also someone who truly brightens our workplace.