Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of West Orange
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(407) 352-1569
4.9
(147 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
147 Reviews
4.9
Leave Us A Review
Richard Brown
5 months ago

AJ responded to our call for assistance . He was outstanding in every way. He was knowledgeable and thorough. He quickly assesed the damage and explained the process to restore.in understandable terms. He is an excellent ambassador for ServPro . I woukd highly revommend.

Shawn Kennedy
7 months ago

The Servpro team was amazing after my water damage disaster. Filipe and the mitigation team were so professional and considering during the drying out and removal phase. Everything progressed exactly as they explained. The office team of Rachelle, Lisa and probably others I've neglected to remember the names were so kind handling the insurance and billing. I would call them again but hopefully never have to.

Eric Wasson
about 1 year ago

I was extrememly pleased by the professionalism and business ethics of SERVPRO of West Orange. They did a mold inspection of several locations in our house. As this was a free inspection, I logically expected a proposal for mold remediation services. What I received was a detailed explanation of the most likely causes of the mold that we have, and recommendations for steps we could take on our own to eliminate the mold. To wrap up the inspection, the owner, Scott, informed that our problem was a cosmetic issue, not a health issue, and that we did not need their services. When I offered to pay for his time, he refused my offer. This is the kind of company we all want to find when we need outside help. I cannot recommend them enough.

Nick Boley
about 1 year ago

Marty and Rudy from SERVPRO were absolutely amazing after we discovered our water leak! They responded incredibly fast, which was crucial in mitigating further damage. They clearly explained the process and gave us a fair estimate. When a dehumidifier malfunctioned the following day, they immediately swapped it out. Their professionalism and quick action truly saved our home from more extensive water damage. Highly recommend!

Joan Ramos
over 1 year ago

The team, comprising (including the office, Christina and Shannon), Jonathan for mitigation, Carrie for pack-out, Joe for estimation, Nalder A+ and Kyle for project management, and Juan as the contractor, performed exceptionally well. While I do not wish for unplanned renovations, if such circumstances arise, ServPro proved to be an exceptional team to manage throughout the project. Each and every employee I interacted with demonstrated kindness and above all respect. Communication was consistently timely and responsive, and every step was executed efficiently. Undoubtedly, ServPro is the most suitable company to lead your project.

Suzanne Macfarland
over 1 year ago

Servpro did an excellent job of restoring my home after a tree fell through roof during hurricane. This resulted in my moving out for three months and home completely emptied of contents while work completed. As I am 89, this was not easily accomplished. Project Manager Kyle Price went “over and above” easing my fears and assuring me that everything would be finished to my satisfaction. He provided me with a weekly progress report, even coming to where I was staying to give me updates and handling problems in the home unrelated to the damage (gas leak, water pipe leak in wall). He has made sure that I am resettled in my home.

Kristen Haynes
over 1 year ago

Scott was absolutely fantastic to work with. He took the time to thoroughly inspect the house, and address all of my concerns. I would recommend Servepro to anyone experiencing moisture intrusion in their home.

Harry Mataras
over 1 year ago

Jonathan V from Servpro did a very professional air conditioning system cleaning. I highly recommend him

K C
over 1 year ago

Very professional, ethical, respectful and knowledgeable. Scott, Joe and Nalder were excellent to work with during the entire process.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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