Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Point Loma
Our Google Reviews
(619) 275-2802
4.8
(85 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
85 Reviews
4.8
Leave Us A Review
Sean Matos
about 2 months ago

Besides the circumstances of my house flooding, I had a very pleasant experience with the services provided by Servpro. I’d like to thank Marcos, Emily, and Miguel for a speedy/organized moving out and back in experience.

Brandon B
2 months ago

Outstanding job and 100% client satisfaction from a team of professionals and hard workers. Great customer service from Emily of the front desk and Bravo Zulu to the Pack-out/Pack-in team led by Rene and Jordan. Their professionalism, hard work, and attention to detail is mind blowing. Great job to all, and special thanks to Rene and Jordan. Brandon

Ryan Collins
2 months ago

The pack-out and pack-in service from My Father’s Home was excellent from start to finish. The team was professional, organized, and handled all of our belongings with great care. They made what could have been a stressful process so much easier by communicating clearly and working efficiently. Everything was returned in great condition, and they took the time to make sure everything was placed where it belonged. A special thank you to Marcos, Emily, and Jordan for their outstanding work and professionalism throughout the entire process. We truly appreciate all of your hard work.

Alex
3 months ago

This review deserves two 5-star ratings because I’ve used this company on two separate occasions, one year apart, and they exceeded my expectations both times. I have moved across the country several times and many with the states (25 moves at least). Last year, my landlord hired them to remove furniture and household items from our unit. Marcos led the crew, and from the moment they arrived, they were professional, respectful, hardworking, and incredibly careful with everything they handled. Their customer service was exceptional. This year, after we signed another one-year lease, I had even more items that needed to be removed. Esperanza came out first to take inventory. She arrived on time, was organized, carefully reviewed everything on my list, and documented it with photos. On moving day, Marcos returned with Emily, Jonathan, Rene, Ernesto, and Daniel. I was genuinely happy to see the same crew again—it says a lot about a company when they retain such great employees. What impresses me most is their professionalism. They have always been on schedule, and on the rare occasion they’re running behind, they take the time to call and let me know. That level of communication shows they truly respect their customers’ time. The team works quickly and efficiently, but they never sacrifice quality. They are extremely careful with furniture and belongings, treating everything with the same care I would. Since I manage my landlord’s property as if it were my own, I really appreciate working with people who have that same level of respect. One thing that really stood out: they accidentally loaded an item that was supposed to stay behind. Instead of waiting for me to discover it, they called me the very same day and brought it back immediately. That kind of honesty and accountability is rare. When it’s time to empty my storage unit and move into my new business, there is no question who I’ll be calling. They’ve earned my trust, and I’ll continue recommending them to anyone looking for an outstanding moving company. I don’t hand out 5-star reviews easily. In fact, this company deserves 10 stars. Thank you, Marcos, Esperanza, Emily, Jonathan, Rene, Ernesto, and Daniel, for your professionalism, integrity, and consistently exceptional service. Loyal customers like me are created by teams like yours!

Mark MacNeal
3 months ago

I had amazing 5 star service from Serv Pro Point Loma. I had fire damage due to a Lithium Battery explosion. My Rep. Esperanza held my hand through the entire process. She gave me her cell phone number so I could communicate with her anytime that I had questions or needed updates. Flo who directed her team on packing up all the contents in my home was very personal, professional, and took exceptional care with the organization and care of my belongings. Also directed the fire damage smoke mitigation and clean up. Flo actually was the star of the show. Thank you Flo! Last but not least Rene. Rene delivered and set up my contents with a great attitude and professionalism. I could tell that all Serve Pro employees were very happy doing their jobs and that Serve Pro Point Loma must take care of their employees well. I give this team a well earned 5 star ⭐️⭐️⭐️⭐️⭐️ review!

Liam Strachan
3 months ago

Does a great job. Meghan was awesome

Jessica Jimenez
3 months ago

5 star experience! Very reliable and respectful team. Marcos, Emily, Miguel were professional, efficient, and very helpful. They did a great job unpacking our belongings after the damage and kept everything neat and organized. Thank you for making this process easier!!

Lili Geyelin
3 months ago

Shout out to the wonderful pack out/pack in team: Flo, Emily, Marcos and Jordan!! You all make the job of emptying the contents of my kitchen to prep for renovation a breeze! You're pros at careful and quick packing, labeling contents, and storing each box with label side out so that finding that thing I need while my kitchen is being remodeled is not yet another frustration in the whole process. Your professionalism, courteousness, and skill go a long way towards making the whole stressful kitchen demo job that much less burdensome. Thank you for doing a stellar job!

Orthodiva
3 months ago

Flo, Jordan, Armando and Emily of Serv Pro Point Loma are wonderful. We are military family and have been moved and packed 6 times. This is the first time that I am so grateful at the professionalism and great job that this group did. It is so nice to unpack boxes that are labeled and knowing where they belong and what is inside. Like sofa cushions and lamps. Kudos to them.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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