SERVPRO of Northridge and SERVPRO of Granada Hills

This review is for Suzette specifically. Suzette's customer service is top-notch. During a time of great stress when my upstairs neighbors' toilet broke and flooded my unit, she was a calm voice. I cannot say enough, good things about Suzette. I am keeping her in my phone in case I ever need her again. Servpro Is lucky to have somebody so professional. Thanks again, Suzette.

Unfortunately we had a toliet leak that flooded the upstairs bathroom and leaking to downstairs. Mercury sent servpro to start drying everything up. this is not our first time needing servpro and not this first time they have been so amazing. This round Mike came out evaluated the situation, gave amazing advice and customer service. Suzette is the voice over the phone who helps coordinate and is so pleasant. Highly recommend the servpro crew everyone who came into the house to set up and complete work super polite and hard working.

From the moment my wife Mary and I met with Michael, the owner, he immediately guided us with patience, clarity, and genuine care. He took the time to explain everything thoroughly and reassured us that everything would be okay, which made all the difference. Michael’s professionalism was matched by his kindness. He made us feel safe, comfortable, and truly valued not just as clients, but as people. The way he treated us felt personal, as if we were part of his own family. It is rare to encounter an owner who leads with both expertise and compassion. Words truly fall short in describing how grateful we are for the care and respect Michael showed us. We cannot recommend him highly enough.

I cannot say enough good things about Suzette and this ServPro team. They were kind, responsive, smart, and full of integrity. They worked quickly with the insurance company and helped us understand the process for next steps when we felt confused. They were available to us via text and phone anytime we had questions and concerns. They went above and beyond to ensure we were given the service and protection we needed. When mistakes were made, they rectified them with clarity and swiftness. They always cleaned their work areas before leaving our house. I would hire them again and happily refer them to friends and family.

We are very thankful to Servpro and Suzette for the timely and thorough assistance we were given during the difficult time restoring our water damaged kitchen, dining, and bath. They handled referral and coordination with Safeguard, the abatement Company and plumber service for us. We so appreciate you and thank you!

Our family was provided with exceptional service while working with SERVEPRO. From scheduling, to pack outs, pack backs and providing us with additional resources and services. Doing business with them was peaceful and smooth sailing.

We had a water damage at home. our insurance AAA sent ServPro. Suzette has been very attentive to the situation, and very organized in scheduling and following-up, including evenings and weekends. The ServPro inspectors and workers who came to the house were all very well-mannered, knowledgeable and professional. Great company to work with. We highly recommend ServPro of Northridge/Granada Hills.

I have had a few floods in my home since 2011. Each time I called Michael at Servpro of Northridge/Granada Hills. I would not even think of calling anyone else to help me! Michael is an expert in his field. The utmost care, professionalism and attention to detail was demonstrated after my floods. I was informed of each step that was taken in restoring my home. Michael truly cares about his customers. I feel truly blessed that I can count on him to always do the very best job possible.