This is one of those services that you hope you'll never need but if you do, please call Suzette at SERVPRO of Northridge/Granada Hills. Suzette not only helped facilitate their crew by having David, the Project Manager, and technicians to start the drying process. We are very grateful & thankful that they are as wonderful as they are. Their crew could not have been nicer, more professional, more courteous & more considerate to our needs.I would highly recommend Suzette & David for outstanding management of our crisis and their superior customer service.If you experience something like water damage, fire & or soot clean-up, mold remediation and sewage, you will most likely have your insurance company involved. It was amazingly helpful to work with Suzette & SERVPRO of Northridge/Granada Hills, as they are set up to work with the insurance company.Thank you, David, Suzette & SERVPRO of Northridge/Granada Hills.

Well, I honestly can't say anything bad about this business. From start to finish everyone I dealt with was very professional and timely. Suzette is absolutely a lovely person to deal with and always was ready to answer my questions without ever making me feel I was bothering her. I hope we never have to call them again because that means we've had water damage but they definitely will be the first and only water damage specialist we call. Thank you Suzette for all your help!

Had a lot of water damage due to the surprising LA rains this year, and Suzette from SERVPRO came highly recommended from a colleague. Within days Suzette's team began work on restoring my house, and removing mold. She answered the phone every time I called, no matter how early or late, and was always willing to provide updates or answers. I think more businesses should take a page out of her book, because she's doing something right. While I hope to never have water damage again, if I do, I'd call SERVPRO of Northridge (Suzette and Scott) immediately.

On April 8, 2016, I discovered what turned out to be an under-slab water leak. My Kitchen (cabinets), Bathroom, Dining Room, Breakfast nook, Family Room, and downstairs entry and hallway were all damaged. All of our laminate floors had to be removed. It was a big mess. SERVPRO of Northridge and Granada Hills arrived promptly after they were called. Their staff is very professional. They very carefully packed everything impacted by the leak using bubble wrap and cardboard boxes. Then they relocated it to our living room at my request. I was very positively impressed by the respect they showed towards our stuff. They did not miss any days and always arrived promptly when expected. I hope you never suffer from a flood but if you do, these are the people to call.

Our family recently experienced water damage due to a broken pipe in our kitchen. My insurance recommended that we use SERVPRO of Northridge & Granada Hills to perform the necessary water damage drying service techniques. Michael and his technicians were on site promptly, greeted us, and explained the entire process to me after doing a through inspection.Principal and Staff were professional, cordial accommodating, and very easy to work with. President, Michael and Business Development Specialist, Suzettewent above, and beyond the call in responding to our specific needs.Kudos, to SERVPRO!The Dean Family

SERVPRO did an excellent and professional job remediating mold caused by a roof leak. As a nervous homeowner, Suzette and her team made the process easy and quick. They brought me ease of mind and confidence they would do the job right.

Returned home after vacation to a major flood covering our entire first floor. Michael Brownstein, Principal of SERVPRO Northridge and Granada Hills responded to our home with his team in thirty minutes. Michael and his team assessed the damage and started work immediately. They were very professional and did an outstanding job during the two weeks they were here.Kudos to Michael and his team!!!

My business was flooded and I could not get anyone to come and help me for at least two weeks.SERVPRO Northridge bent backwards to help me and found time to come the same day. They are great communicators and very professional. Thank you Suzette and Michael.